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“Hotel De France - Worth A Glance!!”
Review of Hotel de France

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Hotel de France
Ranked #2 of 32 Hotels in St Helier
Certificate of Excellence
Reviewed 23 April 2010

I stayed at this hotel from 14/04/2010 to 17/04/2010 on a work educational.
Staff are fantastic, very welcoming and friendly!
Hotel is huge, grand, charming and has a relaxing vibe to it.
Rooms are a fair size with amenities such as tea/ coffee making facilities and hair dryer.
It is a 15/20 minute walk into the centre - would not recommend for those with walking difficulties as it is on a steep incline.
Taxi from Hotel De France to The Pomme D'or was just over £5.
Breakfast was real good, buffet style plenty of fresh juices, hot breakfast food, cereal, fruit & gorgeous jersey cream yoghurt.
The cafe was a good hit too, we sat outside on the balcony area in the sun - wow that was super!
The only down side was whilst we were at the hotel there was a conference which the music went on until 1a.m in the morning, this was very noisy and they did post us a letter pre warning us of this and advised us to call reception with any problems yet they wouldn't of done anything about it??
Oh and the spa at this hotel has been voted one of the best spa's out of 20 in the world to visit, it is pure bliss and would be an ideal girlie getaway/ luxury hen do venue! Prices a little high but look amazing!!

  • Stayed: April 2010, travelled on business
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Thank Iliketogoonholidaysx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,857 - 1,863 of 2,033 reviews

Reviewed 13 April 2010

We stayed at the Hotel De France for 5 days/4 nights, and the staff were brilliant and couldn't do enough for us. The food was great, from breakfast to dinner, and we ate there most of the time because of this, and that our trip was more of a relxing one, and that's exactly what we experienced at this beautiful hotel. The Wellness Spa was fantastic too, I had an all over body massage and I can honestly say I feel alot better for it. The staff were very pleasant and great with our 2 children (11 and 4), they enjoyed the pools and even going on a little trip around the hotel ourselves was fun. We would recommend this hotel to anyone, and plan to go back for long weekends.

  • Stayed: April 2010, travelled with family
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Thank GagaOohLaLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2010

Stayed at this hotel for a 3 night long weekend in late February, paying just over £100/night B&B - 2 adults and 1 child.

The hotel is in an urban setting and fairly easily found off the A7 ring road in St Helier going towards St Saviour. Looking at the picture, I half expected to approach the hotel via a sweeping driveway surrounded by lawns. In reality, the hotel is set back and hidden away behind a nondescript modern building, which you drive around and up, to reach the main entrance portico.

The hotel is huge and due to being low season, seemed very quiet. The public areas that we saw were very elegant. The reception area was large and had a great period staircase.

The centre of St Helier is walkable in about 15-20 mins. For room picnic purposes, there is a Co-op supermarket a 5 minute walk away.

There was adequate parking in the covered lot (free). Not sure what the parking situation would be like in high season.

Upon arrival, we had a very friendly greeting from the receptionist (Nora) who took us through the hotel's facilities and also some tourist attractions of interest to families - we were very impressed by the customer service shown here.

We had a room on the sixth floor with a large double and a single bed. The room was clean and functional, with air-con, tea & coffee and adequate supplies of towels and toiletries.

There was a basic flat screen TV with a mix of terrestrial and Sky channels.

The lavatory and bathroom were separate - both clean and tidy. Bathrobes were supplied. There was no in-room safe, which would have been nice for this class of hotel (deposit boxes available in reception). Our room had a small patio area with a table and 2 chairs - we were at the rear of the hotel and there was just a view of a wall, but it added a nice touch to the room.

We arrived fairly late in the afternoon, so we ate in Cafe Aroma, rather than venture out. The food was very nice and the service was professional and friendly, but the portions were a bit on the small side and quite expensive for a cafe/bistro style venue.

Breakfast in the Orangery was very good indeed, with a nice hot and cold buffet selection. Service was friendly and prompt.

We used the spa - it was visually very impressive and has to be seen. As a side note, my wife did make enquiries about some beauty treatments, but found the staff she spoke to a tad dismissive - perhaps they didn't need the money that day!

This aside, we enjoyed our stay at the Hotel de France and would stay there again without hesitation.

  • Stayed: February 2010, travelled with family
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Thank MrCBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2010

When arriving by car from St Saviours Road, the twist and turns to get to the hotel entrance with various parking off this road way is a little distracting. There is a lack of sign posting to the hotel car park as these other car parks are for the medical centre.

The entrance is impressive and the receipionist was most pleasant in explaining all the facilities. The room was tastefully decorated and was clearly in an extention of the main hotel, it was clean and comfortable. The television was rather small for the room.

The room service menu was a little confusing and strangle. I wanted the Steak & Kidney Pudding, but that was not available until 2200 and it was 1830 so I had the burger which is not available after 2200!! I can understand certain things not being available after 2200 but a consistant approach would be better. I fail to see the difference between not preparing the S&K Pudding before 2200.

Despite that it arrived within time and was very nice. The breakfast was nice and the staff were very friendly and pleasant. Some nice crusty brown bread is offered.

All in all a comfortable and pleasant stay, the slightly negative aspects detailed above are "niggles" which can be sorted. I would not say that £105.00 paid was particularly good value for money in the low season. I would certainly return to this hotel if our regular hotel was not available. Free wi-fi is most welcome

  • Stayed: March 2010, travelled on business
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Thank Southdown_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2010

We've stayed in this hotel a few times mainly because it is immediately next door to the clinic where we work.

We've tried a number of other hotels in Jersey but are somehow drawn back to this one for the convenience and the pool.

The hotel has a large indoor pool which has massive windows that sink into the ground opening onto the sun terrace, not exactly a sun terrace in January so thankfully they remained shut. There is a small (about 15m at a guess) swimming pool, a leisure type pool with water and air jets, a hot water pool and a cold plunge pool as well as a sauna. I understand the gym is quite good as well but unfortunately it is beyond the bar which serves beer and excellent food so never really stood a look in.

Dining options are limited in the winter but the food in Cafe Aroma is excellent but during the busier summer months, Saffrons Restaurant is cetrtainly worth a try, fine dining to a higher standard than you would expect.

Overall, the hotel does seem a little corporate and I'd say it is more suited to business clients than holidaymakers and the fact that it is on a hill in the city and not near a beach further emphasises this, but if you've got a big enough car to put the lilo in, who cares? The pest beach on the island is Plemont and you wouldn't walk there anyway.

Back in June we hope.

  • Stayed: January 2010, travelled on business
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1  Thank dave_hemingway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2009

Together with my wife, I have just spent three nights at the Hotel de France.It is situated a mile inland from St Helier town centre.From the moment we arrived at the front of the Hotel we were made welcome, a cheerful porter took our bagsand guided us to our room,pointing out the location of things we might need during our stay.The front of house manager,Gemma had realised that we were away for a celebration weekend and had upgraded us to a large room with its own patio and seating area, a lovely touch.Our room was excellent, a comfortable bed,plenty of space,good quality tea and coffee makings,flat screen TV and a marvellous shower.
The Spa at the Hotel is not to be missed,my wife had a massage on our first night and loved every second of the experience,it is luxurious and stylish.The Hotel has a lovely swimming pool,sauna,plunge pool,jacuzzi and gym, again the staff are friendly and courteous and the atmosphere within this area is relaxed and classy.
Breakfast is very good, with an excellent variety and welcoming friendly staff.
The only small blemish to our stayw as a meal we had at the Cafe Aroma in the hotel on the Sunday night of our stay.The main Saffron Restaurant in the hotel is closed on Sundays and we chose to eat at the Cafe Aroma, a less formal eating area,it was not a good meal,the quality of the meat was not the best,and was quite expensive for what it was,the Cafe lacked atmosphere,this may be a one off and should not detract from the overall quality of the Hotel.
Though the hotel is a mile inland from St Helier,it is a pleasant walk and a short enough distance to avoid taking the car in and finding parking.We would both definately recommend a stay at The Hotel de France, we have returned home relaxed and refreshed and would have no hesitation in returning.

  • Stayed: October 2009, travelled as a couple
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3  Thank leedslen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2009

We have stayed at HdeF many times over the last 15 years or so. We have seen many changes to the hotel, many are improvements, some are not so. We use this hotel as a 'summer' months hotel; and for the 'winter' months we use the very charming Chateau La Chaire in Rozel. Both hotels are very different, and offer a different experience, but we thoroughly recommend CLaC for a truly remarkable experience. It being the total antithesis of HdeF.

Our most recent stay at HdeF however was a much looked forward to trip (4 days). About 3 days before we were due to depart however, we received an email from the hotel informing us that we had been upgraded to a Junior Suite. We were somewhat surprised as we had booked a Balcony Room (the hotels newest rooms, very contemporary (Unlike the rest of hotel which is in need of updates, to be kind). The Balcony Rooms were, we were told in the email, unavailable due to 'essential maintenance' in the nearby spa. We were told that the Junior Suite was being given to us because we were repeat guests, and because the hotel used our trip advisor comments to advertise guest satisfaction on their website. (I think I do actually now require the hotel to retract my past trip advisor comments - they are no longer applicable or hold true to my thoughts on the hotel now, after my most recent stay).

Firstly, I feel we were lied to about the Balcony Rooms - we witnessed some guests using the rooms throughout our 4 day trip. We asked to be shown around a Balcony Room (we wanted to see if the Junior Suite was indeed an upgrade, or if we being spun a line - we fpund the latter being true); when we asked the receptionist if we could see a Balcony Room (after 2 days into our stay) she told the porter that there were 2 unoccupied rooms for us to see. Lights in the other balcony rooms were obvious when we went to view the room; so these rooms were indeed being used by guests. We were lied to. I think I know why - the hotel website advertised a £90 per room (no room specification so assumed it applied to all rooms) deal throughout October. I emailed the hotel to ask if we could also take advantage of this £90 deal. It was then that we were told about the essential maintenance and that we were no longer booked into the balcony room.

The Junior Suite was rather like a large depressing room in a tired old guest house, in need of radical updating (I am indeed surprised that given the hotel has only 2 junior suites, they do not make more of them). The TV was ancient and small, given the size of the room. The room was cold. At night we were literally freezing, teeth chattering, shivering. The heating we were told is timed to come and off at intervals. The 2 heaters in the room blew cold air after a short blast of heated air.

The bathroom was nothing to write home about, all very average and not what were expecting from this trip. The balcony rooms are above the newly built spa, and I would imagine a spa experience would be had from staying in these rooms. Our experience was one of making do with what we were informed was the only room available to us. Many people would indeed think that the junior suite was a good upgrade, but not from a balcony room, and particularly where the experience was distinctly lacking in just about everything.

The staff at the hotel, from the very surly and unfriendly (except Faye) receptionists, to the almost hostile female head waiter in Saffron's (Saturday 17th October - evening); once upon a time the staff at this hotel were warm and inviting, but now guests are made to feel like a hinderance. This, coupled with the head reservation person, Tracey, not telling the truth about the balcony rooms and the so-called essential maintenance, of which there was none in evidence. We considered many times to go to the manager and complain, but we did not want to have a negative experience on thnis trip as we were hoping from some respite from some recent stressful times at home.

I do now feel the need to write here my updated review of this hotel. We have decided that this most recent stay will be our last to Hotel de France. We feel we were treated badly by the reservations team and the untruths about the room we had originally booked, and the so called upgrade was certainly not in our opinion an upgrade.

I have to say also, that the food at the hotel is not what it used to be, very odd menu in Aroma cafe, and Saffron's cannot make up its mind on the nature of its cuisine. Is it Asian cuisine or not? Not a hint of spice was to be found in our very average meal on the 17th October. Breakfast is a conveyor belt, and whilst it was a quiet time during our stay, I would hate to see the current staff cope with anything more populated. This must now be the largest hotel on the island, and I can wholeheartedly say that size is indeed not everything! The spa is open to the islanders, not just hotel residents, therefore it is always busy, so bear that in mind if you are planning a break in the quiet months.

If the hotel staff read this comment (as I'm sure they do), then I would be most grateful for an explanation about refusing us a balcony room when there were quite clearly balcony rooms occupied throught our stay.

  • Stayed: October 2009, travelled as a couple
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4  Thank NYfoody4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
defrance, Sales and Marketing Director at Hotel de France, responded to this reviewResponded 27 November 2009

How unfortunate that guests who have stayed with us for 15 years, 14 years highly satisfactory, did not feel able to speak to us, during their stay, about perceived problems, which could have been explained or resolved at the time.
Our reservations did not mislead, the balcony rooms were closed for 2 of the 4 nights of the guests’ stay for necessary un-scheduled work in the Spa below. Please note we gave a complimentary up-grade.
We would re-iterate that customer care and satisfaction are paramount to our Hotel and on the very rare occasions that problems arise they are dealt with promptly. However we do have to be made aware to be able to react.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel de France

Address: St Saviours Road, St Helier JE1 7XP
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St Helier
#2 Spa Hotel in St Helier
#2 Luxury Hotel in St Helier
#3 Romantic Hotel in St Helier
#10 Family Hotel in St Helier
Price Range: £97 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel de France 4*
Number of rooms: 129
Official Description (provided by the hotel):
The Hotel de France is a 129 bedroomed four star Hotel conveniently located just outside of St.Helier on Jersey. Dining options include the informal brasserie style Garden View Restaurant overlooking award winning gardens or the fine dining 'Saffrons' Restaurant, where local produce is combined with healthy Indian spices. The 17,000sq ft Ayush Wellness Spa at the Hotel offers swimming pools, sauna, steam room, treatment rooms and an extensive fitness centre. Parking and Wi-Fi are free. A friendly but professional welcome is assured at the Hotel de France. ... more   less 
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Also Known As:
De France St Helier
De France Hotel Jersey
Hotel De France Jersey/St Helier

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