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liz s
Northampton, United Kingdom

Hotel double booked and let us down! Very upsetting 4 days before due to travel.

Review of Ommaroo Hotel
1.0 of 5 bubblesReviewed 20 Aug 2021via mobile
Our much looked forward to stay was cancelled 4 days before we were due to stay. Devastated we were told we were double booked despite paying in full.
Be warned this hotel double books! Really disgusting practice and so upsetting for our family.
Date of stay: August 2021
Trip type: Travelled with family
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Reviewed 13 August 2021

My trip had been delayed twice due to travel restrictions and I was so looking forward to actually getting to visit. The Ommaroo Hotel is in a lovely position and, as some of the other reviews mention, it has a certain grandeur reminiscent of times past. The rooms were spotlessly clean and the bedding and towels are good quality. Shower gel and handwash are supplied in refillable bottles which is great to see. The breakfasts had a wide range of options. The cooked buffet breakfast was the same each day but the eggs were impressively fried, which is tricky in a buffet, and the sausages were some of the best I have eaten in a hotel. The coffee was a little doubtful, but that may have been just my taste. I had a lovely dinner in the conservatory one evening, the menu was comprehensive with a wide variety of choices. Any issues were dealt with promptly and I would certainly stay again when in Jersey. Special thanks to Joanna, one of the Managers and Chris in the restaurant for looking after me so well. It does make a difference when travelling alone.

Room tip: Room 31 on the ground floor overlooks the swimming pool
Date of stay: August 2021
    • Location
    • Rooms
    • Service
Thank 194sallyj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2021 via mobile

We chose the Ommaroo because of the look and location, and couldn't have been better. Right on the sea front with great views Lovely pool at the back which had the sun all day.Only ten min walk into the centre of St Helier and bus stops outside ( every 20mins) local pubs and restaurants just up the road. We had a room at the back(no.45) lovely and quiet and free wifi. The staff throughout the hotel were brilliant , from the front desk to the girls and boys in the breakfast room and housekeeping .so so friendly, . I never got her name but the lady supervising the dinning room, always chatty and sympathetic to my hangover..Thank-you

Room tip: Quiet rooms I guess at the back and brilliant views at the front. Great pool to chill out which has the sun all day, this place was perfect, definitely be returning.
Date of stay: August 2021
Trip type: Travelled as a couple
Thank Alan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2021

Stayed for 5 nights. We asked for a sea view room. The room was on the 3rd floor and you could see the sea but a rather run down apartment block was directly opposite the room. The room was excellent, very spacious with a huge double bed. The bathroom was also very spacious with a bath and separate shower. His and hers bathrobes were a nice touch. One of the drawbacks was the busy road, ok with the windows closed but not when it is hot and the traffic starts at 6.30am. Outdoor pool was unheated and rather small. Good self service breakfast. Very friendly and helpful staff. Car park at the rear.

Date of stay: July 2021
    • Value
    • Cleanliness
    • Service
1  Thank AshleyG9645
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2021

This was one if the cheapest hotels for our dates in Jersey so I was slightly cynical. However the hotel staff were incredibly friendly, food was superb and the rooms were lovely and clean. The location isnt bad it's a walk into St Helier and only £5 for a taxi back.

The pool area was very pretty with sun loungers etc too. We took our teenagers 15 and 13 with us too and they really enjoyed.

Date of stay: July 2021
Trip type: Travelled with family
Thank Siwmai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2021 via mobile

This traditional hotel is ideally situated on the sea front and beach yet is only a 10 minute walk from the centre of St. Helier. The staff are friendly and nothing seems to be too much trouble. We had a sea view room with a balcony that had a couple of chairs and a table, the room was large and well equipped, the bed was very comfortable and the room was serviced and the towels changed daily. We had a slight incident when we arrived as within minutes of getting the key to the room it was invaded by flying ants. However our room was changed immediately without any discussion. This is definitely a hotel that we will return to in the future. If I had to make any criticism it would be the fact that the dinner menu does not change throughout the season, having said that the quality of the food is excellent. The lack of a varying menu is not a problem as there are a number of excellent restaurants within walking distance

Room tip: Lots of stairs could be a problem for some people
Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank OxfordshireLes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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