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“Romantic getaway in comfortable central location.”

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Grand Jersey Hotel & Spa
Ranked #5 of 30 Hotels in St Helier
Certificate of Excellence
Reviewed 29 October 2011

What a wonderful holiday. The Grand was very clean. The Spa was gorgeous. Valet parking was a dream come true. Breakfast was delicious, as much as you can eat. The turn down service was brilliant. Location is 10 mins from town and the Tourist info office. The view is of Elizabeth Castle, a 15 min walk out so sea. We were upgraded to a Park View room, which was lovely as the Classic Inland rooms are a bit small. Would love to go back. They make the best peach Bellinis in the world!

  • Stayed: October 2011
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Thank jodelicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 2 November 2011

Dear Guest,

We appreciate your wonderful review of Grand Jersey and very much look forward to welcoming you back in the future.

Kind regards,

Eamonn Elliott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,645 - 1,651 of 1,760 reviews

Reviewed 28 October 2011

spent four nights in sea view room lovely view plenty of room sky sports on flat screen tv unable to book spa treatments as they where fully booked but the pool steam room and sauna where suberb tassili fine ding also fully booked so could not try breakfast very good staff all very helpfull highly recomended

Room Tip: large sea view
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  • Stayed: October 2011, travelled as a couple
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Thank derekklgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 2 November 2011

Dear Guest,

Thank you for your comments following your recent stay at Grand Jersey. We hope to see you again in the near future.

Kind regards,

Eamonn Elliott
Grand Jersey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2011

I recently spent a few nights at the Grand Hotel. The hotel itself it very good indeed, very clean, and service is second to none. We had a sea view room which was lovely. In my opinion, the room was a bit on the small side, and the bed was not the most comfortable. However, the bathroom with walk in, "wetroom" shower was very good. Breakfast was good. It would have been better if we had had a pot of coffee rather than having to ask for refills. SPA area is beautiful. A very friendly place to stay. Highly recommended.

  • Stayed: October 2011, travelled as a couple
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Thank Manxpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 2 November 2011

Dear Guest,

We appreciate your feedback following your recent stay at Grand Jersey and look forward to welcoming you back in the future.

Kind regards,

Eamonn Elliott
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2011

Although I wasn't staying in the hotel I was invited to have dinner with a party of 9. We chose from the £27.50 for 3 courses menu. To start I chose the duck terrine that was supposed to have been served with toasted brioche, it never did appear. For the main course I chose the roast lamb, when this arrived it was a slice of 99% fat and a tiny morsel of meat. This was taken back by the waiter who offered an alternative dish, but the sight of the lamb had deadened my appetite completely. The same dish was also served to another member of our party and this was exactly the same. Even though the restaurant was very quiet the service was extremely slow and our meal took well over 2 hours.
This experience means that I will never chose this hotel for my future visits to this lovely island.

  • Stayed: October 2011, travelled with friends
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8  Thank holswelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

Just spent 4 nights at Grand Jersey in the autumn sunshine and I must say the extra charge to have a seaview room is well worth it - the view of Elizabeth Castle and St Aubins Bay is amazing .
The busy road outside wasnt a problem and its straight across to a wonderful sandy beach with a path or ferry across to Elizabeth Castle . Also there is a land train that runs round the bay to St. Aubins which is very good as it travels on the front and not on the road.
We found all the staff very helpful especially the concierge guys who were so helpful .
Although Jersey has a good bus service we preferred to hire a car for 2 days and its a great way to see the whole island and it was good the Grand had a car park .
We didnt find any problems with the breakfast - the choice of food was excellant and the staff we found were very helpful and no shortage of tea & coffee or orange juice on our visit
The Grand is in an excellant position and its only minutes away from the shops and harbour.

Room Tip: A sea view is the best in my opinion.
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  • Stayed: October 2011, travelled as a couple
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Thank essexgirl236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

We stayed here last week for 2 nights to recapture our honeymoon 10years ago. a totally different hotel today very tired. bathroom had black and pink mould around bath floor dirty. bed cover had stains on all this was berable execept for the noise through the night we were on the second floor and heard the bathroom and footsteps all night and then the sound of something like a spinner at 6am. When we told reception they said yes we have been busy in broken english that really made us feel better.

We did get a management response offering a 1 night suite but i dont think well go that far for 1 night.

keep watching for the winter cleaning as this is a great location for st helier

Room Tip: this is approx a 3 star standard. make sure you have coffee before going down for breakfast as it t...
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  • Stayed: October 2011, travelled as a couple
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3  Thank superser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2011

A hotel with 5* features but with genuine character and not the blandness of modern 5* hotels, very relaxing and genuine value for money

  • Stayed: October 2011
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Thank Jguarowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Jersey Hotel & Spa

Address: The Esplanade, St Helier JE2 3QA
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#4 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
Price Range: £101 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier

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