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“Not 5 star but comfortable and good service overall”

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Grand Jersey Hotel & Spa
Ranked #5 of 32 Hotels in St Helier
Certificate of Excellence
The South
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not 5 star but comfortable and good service overall”
3 of 5 bubbles Reviewed 31 October 2011

We stayed here for 3 nights/4 days end Oct 2011 - staff were very personable and helpful. We had a nice room overlooking the park - good shower and bed - however agree with others - the pillows are rubbish. Breakfast was acceptable and plenty of coffee and juice offered and served. Spa was good however my husband did get 'trapped' in the sauna - faulty door closure and there was no alarm installed, fortunately others tried to get in the sauna that's how it was discovered.

Room Tip: Park view are quieter
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarmenTheSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 2 November 2011
Dear Guest,

We appreciate your feedback on your recent stay at Grand Jersey and will hopefully see you again in the future.

Kind regards,

Eamonn Elliott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,571 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (572)
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English first
Soton England
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 October 2011

Spent 3 nights in late October and stayed on the first floor overlooking Victoria Park. Room was very clean as was the parts of the hotel that i saw. Staff were friendly and helpful. Breakfast enjoyable and plentiful with attentive staff offering coffee and juice refills. Excellent location and would have no hesitation in returning.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilSotonEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 2 November 2011
Dear Guest,

Thank you for your wonderful feedback following your recent stay at Grand Jersey. We look forward to seeing you again in the near future.

Kind regards,

Eamonn Elliott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lovely Kent
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 October 2011

What a wonderful holiday. The Grand was very clean. The Spa was gorgeous. Valet parking was a dream come true. Breakfast was delicious, as much as you can eat. The turn down service was brilliant. Location is 10 mins from town and the Tourist info office. The view is of Elizabeth Castle, a 15 min walk out so sea. We were upgraded to a Park View room, which was lovely as the Classic Inland rooms are a bit small. Would love to go back. They make the best peach Bellinis in the world!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jodelicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 2 November 2011
Dear Guest,

We appreciate your wonderful review of Grand Jersey and very much look forward to welcoming you back in the future.

Kind regards,

Eamonn Elliott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sutton surrey
Level Contributor
114 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 28 October 2011

spent four nights in sea view room lovely view plenty of room sky sports on flat screen tv unable to book spa treatments as they where fully booked but the pool steam room and sauna where suberb tassili fine ding also fully booked so could not try breakfast very good staff all very helpfull highly recomended

Room Tip: large sea view
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derekklgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 2 November 2011
Dear Guest,

Thank you for your comments following your recent stay at Grand Jersey. We hope to see you again in the near future.

Kind regards,

Eamonn Elliott
Grand Jersey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IOM
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 28 October 2011

I recently spent a few nights at the Grand Hotel. The hotel itself it very good indeed, very clean, and service is second to none. We had a sea view room which was lovely. In my opinion, the room was a bit on the small side, and the bed was not the most comfortable. However, the bathroom with walk in, "wetroom" shower was very good. Breakfast was good. It would have been better if we had had a pot of coffee rather than having to ask for refills. SPA area is beautiful. A very friendly place to stay. Highly recommended.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manxpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 2 November 2011
Dear Guest,

We appreciate your feedback following your recent stay at Grand Jersey and look forward to welcoming you back in the future.

Kind regards,

Eamonn Elliott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
1 of 5 bubbles Reviewed 24 October 2011

Although I wasn't staying in the hotel I was invited to have dinner with a party of 9. We chose from the £27.50 for 3 courses menu. To start I chose the duck terrine that was supposed to have been served with toasted brioche, it never did appear. For the main course I chose the roast lamb, when this arrived it was a slice of 99% fat and a tiny morsel of meat. This was taken back by the waiter who offered an alternative dish, but the sight of the lamb had deadened my appetite completely. The same dish was also served to another member of our party and this was exactly the same. Even though the restaurant was very quiet the service was extremely slow and our meal took well over 2 hours.
This experience means that I will never chose this hotel for my future visits to this lovely island.

  • Stayed October 2011, travelled with friends
    • Value
    • Service
Helpful?
7 Thank holswelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshire
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 24 October 2011

Just spent 4 nights at Grand Jersey in the autumn sunshine and I must say the extra charge to have a seaview room is well worth it - the view of Elizabeth Castle and St Aubins Bay is amazing .
The busy road outside wasnt a problem and its straight across to a wonderful sandy beach with a path or ferry across to Elizabeth Castle . Also there is a land train that runs round the bay to St. Aubins which is very good as it travels on the front and not on the road.
We found all the staff very helpful especially the concierge guys who were so helpful .
Although Jersey has a good bus service we preferred to hire a car for 2 days and its a great way to see the whole island and it was good the Grand had a car park .
We didnt find any problems with the breakfast - the choice of food was excellant and the staff we found were very helpful and no shortage of tea & coffee or orange juice on our visit
The Grand is in an excellant position and its only minutes away from the shops and harbour.

Room Tip: A sea view is the best in my opinion.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank essexgirl236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St Helier JE2 3QA
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#4 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
#12 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier

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