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“When is deluxe not deluxe”

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Grand Jersey Hotel & Spa
Ranked #5 of 32 Hotels in St Helier
Certificate of Excellence
Lancashire, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“When is deluxe not deluxe”
4 of 5 bubbles Reviewed 6 April 2012

Booked this hotel as a special treat for my birthday. When we arrived we were well received by the staff with our luggage taken to room 107 on the first floor. We booked for 4 nights into a double room deluxe sea view. We didn't really know what to expect in the room and were slightly disappointed with the standard of the room. As an example the bathroom door did not fully open as it would hit the wash basin situated behind the door - for 'larger guests' this could of presented a problem in getting into the bathroom.The bathroom was also somewhat 'tired' in its appearance.

My wife observed that the mirror and hair dryer in the bedroom were on opposite sides of the room. And as there was no plug socket near the mirror for a hair dryer this required the large room mirror to be carried over to the in-room hair dryer.

Breakfast was generally O.K. however sometimes the eggs could look a little overcooked.

On the whole our stay was very pleasant and the staff were excellent. My comments would not stop me from going back to this hotel in the future.

Room Tip: If you can afford it go for the sea view rooms- excellent view over to the castle that is lit up at...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Barca752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,571 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (572)
Date | Rating
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  • English first
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English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

I cannot rate this hotel highly enough! Attentive staff, great little bar and sublime food. Stayed here for a weekend break on a Groupon deal and didn't really know what to expect as it was our first time to Jersey. What a welcome we recieved, bags taken to our rooms from the hotel entrance and the staff literally could not do enough. Not only that but we also recieved a free upgrade to a deluxe sea-view room. Will definitely be going back here (even if we have to pay the full price)!!

Room Tip: Ask for a sea-view room
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sammyjo290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

On our arrival we had the feeling of a genuine welcome. This courtesy we continued to enjoy throughout our stay. Our room on the second floor was both clean comfortable and spacious with complimentary fruit and water and a good view over the castle and bay. Dining in the main restaurant on the first evening the food was a little disappointing perhaps our choice from the menu? although the staff were very attentive. The following nights food was good and it continued to be so.We also dined in the speciality restaurant and what a lovely experience that was. The spa and pool area which we used are very good and an excellent way to relax after a days traveling. Overall a very nice trip made memorable by the thoughtful and pleasant staff.

Room Tip: Front facing rooms on our floor (2nd) have a good view although traffic noise may upset some on the...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 27 March 2012

I have recently travelled to Jersey and stayed at the Grand. I normally use a different hotel in St Helier. I was actually there on an offer from KGB deals. Promised champagne on arrival, and i am home now and still not had the glass (or should i say 2 glasses as deal was for 2 people). I was in a land facing room which the window opened but not enough to get any view.

Breakfast was average. I asked for a glass of milk and had to ask again as it did not arrive. Not the best choices of food comparing to other hotels. Did not bother on my second morning and had some milk I bought from outside.

Dinner in Victorias was actually very good, excellent service.

Spa was great and really lovely place and good treatments.

Location is good.

So you can see, we have a mixed bag here.

Room Tip: Obviously sea view will be better
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 28 March 2012
Dear Amanda B,

I am writing in response to your recent review of Grand Jersey and would like to apologise for the problems you mentioned regarding complimentary glasses of champagne and your breakfast.

I would very much like to have the opportunity to discuss and rectify this situation if you would like to make contact with the hotel at your convenience.

Yours sincerely

Eamonn Elliott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 March 2012 via mobile

Room lighting awful, tv system slow and behind the times, room service too slow (1 hour for beans on toast!), breakfast seemed liked it was left from the day before, coffee undrinkable, beds too soft. Overpriced and not a 5* hotel. Only positive is its location for walk into town for meetings

Stayed March 2012
Helpful?
1 Thank Cjonhertravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 28 March 2012
Dear guest,

Having just read your review of Grand Jersey, and I writing to offer my apologies for the problems you encountered during your stay.

If you would like to contact the hotel at your convenience then I would be appreciate the opportunity to discuss these issues with you in more detail.

Yours sincerely

Eamonn Elliott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

Me and my partner have been to jersey many times and have stayed in the grand before about 8 years ago, (when it was under previous management). We had purchased a groupon deal this time for the grand it was cheap and cheerful and as the grand was under new management we didnt expect much we intended to use the hotel as simply somewhere to sleep whilst we visited friends. This all changed upon arriving for our stay, the staff were so friendly, the room was amazing with a breathtaking sea view and all the little luxuries you expect from a 4* hotel.
The breakfast was amazing much better than i remember, you have to try the kippers.
The Spa was also very well equipped and the staff we very helpful.
We were only there for 2 nights but it made a massive impact, i will be returning so time very soon.

Room Tip: the cocktail bar is a must but it is pricey
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clare t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, England, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

We had a lovely break, finding the staff very welcoming and friendly. Book ahead if you want a spa treatment - but once there it is a very relaxing and luxurious experience.
Room was good, although a little dark and warm- solved by switching the heating off altogether. Also in our case the small window wouldnt shut properly.
Can recommend eating dinner at Victorias restaurant - lovely food and service good. Would like to return..

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreaPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, 28 March 2012
Dear guest,

Thank you for taking the time to feedback your comments regarding your recent stay at Grand Jersey. All reviews are taken on board and used constructively.

We hope to see you at Grand Jersey in the near future.

Kind regards,

Eamonn Elliott
Grand Jersey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St Helier JE2 3QA
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#4 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
#12 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier

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