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“Not as expected!”

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Grand Jersey Hotel & Spa
Ranked #5 of 32 Hotels in St Helier
Certificate of Excellence
Middlesex, England
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not as expected!”
Reviewed 22 May 2013 via mobile

We spent a short break at this hotel in May. I was less than satisfied. Although staff were very pleasent and attentive there were a few issue which did not really make it a 5 star stay! Our room door had to be lefted up to enable the door to be locked from inside. We used 2 flannels but on 2nd to 4th day only had them replaced with 1! The bathroom which was good with a walk in shower has a legde behind wc and sink butthe top WAS NOT cleaned on 3rd to 4th day talcum powder was left on the shelf. I did not want to complain but I am now wonder if I should have. Albeit a pleasent enough break I would probablynot stay here again.

Stayed May 2013, travelled as a couple
Helpful?
1 Thank MAJ08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (591)
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English first
Birmingham, United Kingdom
1 review
Reviewed 22 May 2013

Excellent location, like 3 mins away from the beach and a walking distance to the Elizabeth's castle. Spa facilities were awesome. It was actually my birthday getaway weekend so i was given a complimentary welcome pack on arrival and two birthday cards. :-). Staff were friendly and always eager to help. The only turn off was house keeping which was very poor and a part of the wall needed repainting. Had a birthday dinner with a titanic theme and the food was equally impressive. I had an exciting stay and would most likely stay there again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kedem_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorleston-on-Sea, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 May 2013

Couldn't fault the hotel or the accomodation. The staff on the Friday and Saturday were brilliant and couldn't do enough for you, sadly the Concierge on the Sunday let the side down, unhelpful and miserable. The facilities at the hotel were excellent with the spa facilities being a big bonus. The room was very comfortable and the TV entertainment was excellent with their catalogue of films free of charge which are current. Well worth a visit

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bellavilla1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2013

My wife and I recently stayed at the Grand and had a thoroughly enjoyable stay. The room was excellent and we made full use of the spa facilities which were very good too. All the staff were really friendly and helpful and we felt nothing was too much trouble. The Grand is ideally located to explore St Helier and the surrouning area.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2013

We had a 3 night stay in mid May and expecting the weather not to be great we specifically wanted a hotel with a pool. On the Monday morning of our stay we went to use the pool but were told it was closed due to a fault and would probably not be open for the rest of that day or the next. When checking out we mentioned our disappointment and asked for a partial refund of the £444 we had paid for B & B. Of course the receptionist said she could not authorise a refund and we could not deduct anything as we had paid in advance. She said she would let the manager know and he would contact us but he has not bothered. Added to this that the food was ordinary, the bathroom so small that if was tricky getting out of the over-bath shower and the toiletries were half empty when we arrived. The staff were pleasant but this did not make up for the shortcomings of this hotel and the fact that it was nowhere near value for money.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 May 2013

Generally, A very good hotel though not a great hotel. The staff are attentive and helpful, there are a couple of exceptions as might expect but generally very good. Perfect for a short break or business.
Our room was on the 3rd floor with a view of the bay which was brilliant, real matching wooden hangers in the wardrobe, trouser press and a king size bed. The bathroom was ..ok... shower pressure was not brilliant (actually it was quite poor) especially at peak time 8.00 - 9.00am but good layout with quality soaps,creams and towels.
The breakfast buffet is an important component when reviewing a stay in a 'quality' hotel.
The Grand doesn't disappoint, there's a good choice of cooked food with the usual pastries fruit and cereals. Haddock and kippers are available on request, apparently. Getting brown toast from the revolving toaster was a challenge depending on which guest had been fiddling with the controls but that's part of the fun. Coffee and juice are constantly refilled by the incredibly polite restaurant staff.
The biggest plus for us in The Grand's repertoire was without doubt the spotlessly clean spa facilities. Good sized lockers and changing rooms with an endless supply of bath size towels Good sized pool with a steam room, sauna and hot tub which are free to use for guests. Treatments are available and apparently very good, they aren't cheap in price or quality. Location is good but not perfect as there is a walk to get to the town centre. During the warmer weather the raised screened terrace at the front of the hotel gives a good view of the bay whilst enjoying a drink and something to eat. Price is not fixed as it depends on capacity and time of year. We paid £528.00 for 5 nights including breakfast which isn't cheap but with that many staff and facilities it does offer good value for money.
So, would we book The Grand again next time? Maybe but The Pomme d'Or or the Royal Yacht looked good from the outside might give one of them a try if they have a spa!
Extra info: Taxi from the airport cost us £12.50
Best dinner out? Aroma, just around the corner about £60 - £70 with wine. You must book.

Room Tip: If you are on a holiday/break then sea view is a must. If you can't get a room with a view find...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenandJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 May 2013

Delightful hotel, very helpful staff and fabulous Terrace bar with view across St Aubins Bay. The rooms were clean, warm and comfortable. We stayed three nights last week at an on-line reduced price of £73.00 per room per night including full English Breakfast (£14.99 to non-residents). The normal price for an inland classic room (which our was) would have been £219 per room per night.
Parking space is limited but the concierge were brilliant at shifting our car around so that we always had a parking space. My only complaint (if you can call it that) was that I'm 6' and although the bath robes were 'large' the sleeves only came down to my elbows!

Room Tip: Buy on-line for an excellent discount price.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brightonboy3449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St Helier JE2 3QA
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#4 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
#12 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier

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