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Grand Jersey Hotel & Spa
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Reviews (1,787)
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1,108 - 1,113 of 1,787 reviews
Reviewed 30 October 2013

Spent three night here paid for a sea view room which was very dark could never get enough light even with all the individual lights really needs a ceiling light as windows quite small. Room was big enough bathroom was lovely so was all the extras slippers , dressing gowns and sewing kits etc We stayed when they had the storm all the roof tiles banged most of the night and we ended up with a leak in the ceiling when we told reception we were told they could do nothing as maintenance would not be in tell next day as we were leaving the next day the lady said they would look when we had checked out not in my opinion a 5 star service . Another annoying thing was the buzzing noise outside our room we were told it was probably the air condition but no one came to have a look . Breakfast was plentiful and good service with constant coffee refills do find it a bit strange in a five star hotel that you have to cook your own toast !!!
By the end of the stay the three nights of constant whistling of wind was very hard to bear and we had had enough. St Helier was a bit of a shock no where open on a Sunday in the town very run down with loads of empty places also pubs not very friendly . Found a couple of good restaurants which I will review separately .

Room Tip: Do not pick a sea view room in autumn as weather noise can become annoying .
  • Stayed: October 2013, travelled with friends
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1  Thank vanessa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

stayed here for 4 nights, overall it was a good stay. spa was good, breakfast filling, location perfect for evening restaurants and getting buses around the island.

one word of warning, room 242 where we stayed has some unpleasant mould on the windows - we only slept in it and kept the blind down as the view of the bin area wasn't great, so it didn't bother us too much but it may be worth the hotel either sorting this out or visitors specifically asking not to have this room. I dare say there are minus points on other rooms, for example there were rooms directly outside the noisy lift, i'd prefer a small amount of mould rather than listen to people at the lift entrance all night.

would stay here again for sure, it would depend on the deal as there appears to be many nice hotels in the area

  • Stayed: October 2013, travelled as a couple
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Thank Macsac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 31 October 2013

Dear Guest,

Thank you for reviewing Grand Jersey on Tripadvisor following your recent stay with us.

Any constructive, honest feedback we receive is very much appreciated and I shall forward your comments onto our Maintenance and Housekeeping managers for their action.

I very much hope that you do decide to return to Grand Jersey in the future.

Kind regards,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Great hotel ideally located for St Hellier. Don't be afraid to take the bus from the airport - and the driver will tell you when to get off. Rooms are comfortable and for anyone interested - toiletries all provided as is wifi, gowns and hair straighteners in the spa ;-)
Breakfast is a well stocked buffet, room service is reasonable and there is an excellent Michelin restaurant.
Staff are incredibly friendly - and helpful.
Spa is small but more than adequate, there's also a gym and a small-ish pool.
Didn't have a view - but the room and hotel were excellent value for money. Wouldn't have any hesitation recommending it - and you can always pay for a room upgrade if you're going to spend a lot of time in there!

Room Tip: If a view is important - ask for a sea view - but be aware you might then be distrurbed by traffic noises.
  • Stayed: October 2013, travelled as a couple
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Thank LincsPauline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 31 October 2013

Dear Pauline,

Thank you for taking the time to review Grand Jersey on Tripadvisor following your recent stay with us.

I am so pleased that you enjoyed your stay with us and I shall pass your complimentary feedback onto the rest of the team here at the hotel. It is always appreciated when our hard work is recognised and acknowledged and I hope that we will be seeing you again in the future.

Kind regards,

Eamonn

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Reviewed 29 October 2013

we have just returned from a weekend away at the jersey grand , I can not fault the staff as the service was excellent, the spa facilities was really relaxing with the steam room being a favourite.
we had a very small window overlooking the sea but as the weather was not so good it didnt really matter much. I would recommend a visit.

Room Tip: try and avoid the room with the small window as it seemed to be a bit of a wind trap
  • Stayed: October 2013, travelled as a couple
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Thank hugo525252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 31 October 2013

Dear guest,

Thank you for reviewing Grand Jersey on Tripadvisor following your recent stay with us. Guest feedback is very much appreciated and I shall pass your kind comments onto the rest of the team.

It's good to hear that you enjoyed your short break with us and I look forward to welcoming you back in the near future.

Kind regards,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

Came here for a weekend break and had the lowest grade room - classic interior. I knew therefore that there would be no view and was initially surprised that the windows were frosted over so there was no view of the outside world at all - maybe this was as well!
The room was a reasonable size but seemed very 'busy' as they crammed in all the features. We had queen bed, 2 armchairs and coffee table, chest containing micro fridge, just big enough for the 2 complimentary (slightly odd tasting) bottles of water, refilled/replaced daily and the tea tray that had to be moved to the table under the large tv to access the power points. There was a wardrobe and a couple of drawers under the luggage table. So in reality everything you would need although there seemed to be very limited TV channels and somewhat patchy Wi-Fi..
The bed was comfortable and the linen excellent but the pillows had little substance and the duvet too much.
Contrary to one of the other reviews our bathroom was excellent and the bath towels a good size. Just remember not to get too close to the very hot towel rail. The temperature in the room was a bit of an issue but we were able to open the windows a little.
Service overall was excellent, there seemed to be plenty of staff around and all the staff with whom we had contact spoke good English as their 2nd language.
The only shadow on this was breakfast. All depended on how long it had been since the hot items had been replenished. The bains-marie seemed to be very full at each replenishment so by the time the end was in sight some of the items were less appetising, for instance the fried eggs were very hard and sitting in a bed of fat. Not pleasant so choose carefully.
Parking can be very tight, but the bell boys found a place when there had seemed to be none.
Overall we had a pleasant stay - is this a 5 star? perhaps not but a very good 4 star and we would seriously consider this hotel again if we wished to stay in St Helier

  • Stayed: October 2013, travelled as a couple
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Thank travguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 31 October 2013

Dear guest,

Thank you for taking the time to review Grand Jersey on Tripadvisor. We really do appreciate your constructive, honest feedback and will use it to improve the service we offer our guests throughout the hotel.

I do hope that we will see you again in the near future.

Kind regards,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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