Myself and my husband stayed here in October 2013. I am writing the review now as I have been in hospital. We booked a Silver Double room which was room number 425.The room was lovely and the facilities were good. The reason for our stay was a belated honeymoon. Jersey is a special place for myself and my husband.
We had both had gastroenteritis before travelling and were both still not 100%. We had been up since 4am on the Saturday morning to enable us to travel to the airport. Upon arrival at the Royal Yacht we checked in and I was a bit disappointed when we got to the room as the hotel knew it was our honeymoon and there was nothing special in the room.
We were not expecting anything major but maybe something romantic like rose petals on the bed. We got engaged in a hotel and were provided with chocolates, champagne and complimentary cocktails, married in a hotel and received champagne, a fruit platter and rose petals on the bed.
We went for a walk around St Helier and decided to have an early night due to being up so early and not feeling too good. We were in bed by 6pm but did not get to sleep until 4.30am. This was due to the extremely loud noise outside on the street. The room was also uncomfortably hot and we contacted reception before we went for a walk. We were told that they would sort the air conditioning out for us.
When we returned the room was no different and still uncomfortably hot. We opened the windows in the room but it did not make much of a difference. Our room overlooked the road and a burger bar and kebab shop plus a bar. The smell coming from the road was not too good and all we could smell was grease and kebabs.
One of the hotel bars was also situated below our room as well and the smell of cigarette smoke wafting up to our room was disgusting. The noise was also awful. The constant thud thud thud of loud music, motorcycles whizzing up and down the road, car horns, people screaming and shouting. The room also overlooked a cash point as well.
The level of the noise was that bad it felt like the people making it were in the room with us. I turned the TV up volume level 50 but it did nothing to drown out the noise and we were unable to hear the TV anyway. I personally feel that perhaps hotel management should spend a night in the room to see why people complain about the noise levels.
After being awake for 24 hours all I wanted to do was sleep. When we did eventually get to sleep it was only for 2 hours as we were woken up by the road sweeper driving up and down the road at 6.30am on a sunday morning !!!!!!
At the end of the corridor on the floor we were on was a seating area but we were not able to sit in it as the chairs were piled high with towels, disposable gloves were scattered over the table, bottles of water were all over the floor and there was a strange smell of bleach. The staff also played loud music as they cleaned the rooms. Our room was quite dusty on arrival and there were also several hairs in the bath.
The hotel could do with providing more information about where breakfast is served and what time it is served.
As a surprise my husband had upgraded our room to the penthouse suite foe the last 2 night of our stay. I didnt agree with the policy of having to check out of our room at 12.00 and not being able to check into the penthouse until 2pm. That left us with no room for 2 hours which is not on as we had payed for a 4 day stay.
When we got into the Penthouse Suite which was called Mooncatcher, we ordered room service. My husband ordered strawberries and cream but he was told that the strawberries didnt look very good so they were unable to carry out the order.
On sunday night I went to make a coffee but all the milk in the room was off and i had to throw it all away. The following day i was going to buy some from the shop but did not see why I should as the milk would be replaced that day and it would be fresh. When i got back to the room on Monday I gain went to make a coffee and yet again all the milk was off.
Attention to detail would make this hotel fantastic. We were provided with nothing in the penthouse suite for our honeymoon either. The Penthouse had a large outdoor area with sun-loungers and 6 chairs, a large swivel chair and a hot tub.
If you get in the hot tub you can be seen by people on the roof top terrace of the hotel, this also applies if you are sat in the living room area with the curtains open. You can view the harbour from the penthouse and there was no noise at all unlike our first nights stay.
In the living area there is a large sofa, coffee table, table and chairs, tv, fridge, mini bar, docking station and coffee machine.
In the bedroom there is a 4 poster bed and tv but make sure that the curtains are closed when leaving the bathroom as you can be seen.
In the bathroom there were 2 sinks, large shower, bath, Tv, separate toilet.
The staff at the hotel provide excellent service and can not be faulted.
Breakfast provides an excellent choice. There are cereals, breakfast bars, actimels, fruit, yoghurts, pastries, cheese and meats, fresh juices. Coffee/tea is bought to your table along with toast. There is a good selection of jams and marmalade's on your table as well. Full English consists of sausage, black pudding, mushrooms, bacon, hash browns, grilled tomatoes, plumed tomatoes, baked beans, scrambled eggs and the chef will cook your eggs however you want them. Fresh salmon is also available.
The youghurt selection on our 2nd day was not as good as the 1st day.Also in the penthouse the livingroom carpets are not flat and there are ridges in them. There was also only one remote control for the televisions in the living room and the bedroom, so it was a bit of a pain when watching different programmes.
- Official Description (provided by the hotel):
- The Royal Yacht opened July 2007 and has since been regarded a 4-star grading by the AA. The Royal Yacht boasts a fantastic, location in the centre of St. Helier adjacent to Liberation Square. Modern and elegant, this hotel overlooks the harbour and is a stone's throw from the main shopping centre, with many restaurants and bars. En-suite rooms decorated in a warm, modern style, with air conditioning, flat screen televisions, telephone, hairdryers, tea & coffee facilities and more. ... more less
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- Also Known As:
- Hotel Royal Yacht
- Royal Yacht St Helier
- Royal Yacht Hotel Jersey/St Helier