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“Good hotel but next time would stay at the sister hotel The Best Western”
Review of Monterey Hotel

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Monterey Hotel
Ranked #7 of 31 Hotels in St Helier
Certificate of Excellence
Reviewed 15 September 2011

The Monterey Hotel was a good hotel. Clean, very friendly and professional staff, very comfortable and the food was very good too. It has ample parking space and is about a 10 minute walk to St.Helier town centre.
The only thing we found was that it slightly lacked atmosphere. The bedrooms are dated but this didn't really matter. The shower was small and lacked an overhead light making it difficult to see!.It was more the restaurant and bar area, although refurbished it resembled a school canteen; this may have been due to the fact that, when we were staying, there was a large coach holiday party staying as well. We decided to have dinner in the hotel on our first night as the menu looked delicious but sadly we were put off eating there again as the room was large, open plan with the bar, bright and packed tightly with tables of 10-15 from the coach party. Also we found that the evening entertainment appeared to be directed more towards the older generation from the coach party. We felt conspicuous having a drink in the bar as a couple in their late 20's .Subsequently we found ourselves going to the sister hotel, The Best Western, down the road, for a drink in the more private but lively bar there.
The Monterey is a hotel we'd stay at again, but given the choice I think we would go for the less 'package holiday feel' of The Best Western which is also 5 minute closer to town.

  • Stayed: September 2011, travelled as a couple
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Thank CLE194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Monterey Hotel, responded to this reviewResponded 26 September 2011

We are pleased that you found the Monterey Hotel to be both friendly and professional. In addition, we are delighted that you would visit us again.

Your visit was taken at a time of peak occupancy for the hotel. Like all hotels, our in-house guests do vary on a daily basis with no two nights / weeks being the same. It is rare for the Monterey to accommodate groups of guests, as you describe, and the vast majority of our guests are independent travellers. I hope that this helps in your understanding of the mix of guests accommodated at the Monterey Hotel.

Thank you.

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585 - 591 of 781 reviews

Reviewed 30 August 2011

Myself, husband & sister have just returned from a week's stay at the Monterey - which we chose purely from the Trip Advisor reviews - and what a great choice it turned out to be! Highly professional staff - every single one of them - spotlessly clean hotel, food wonderful and beautifully presented. Went to indoor pool every morning - once again spotlessly clean facilities. Just a 20 minute stroll to centre of St Helier, buses stop right outside hotel, or use the Tantivy blue coaches for super tours of the island - great drivers - Jim, Pat and Tony. Jim took us to the Battle of the Flowers Museum which was delightful as was the Shell Garden (scrumptious cream teas!!) We went on the bus to Burrells - a marvellous conservancy park with lots for children. Don't miss the Eric Young Orchid Foundation greenhouse and garden - unforgettable beauty. The War Tunnels are not to be missed either - memorable and poignant. We can't wait to go back - hopefully flying again from Blackpool which is just so easy.

  • Stayed: August 2011, travelled as a couple
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1  Thank malr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Monterey Hotel, responded to this reviewResponded 1 September 2011

Thank you for your review. We are so pleased that you felt minded to choose the Monterey Hotel on the basis of our tripadvisor reviews and that you enjoyed Jersey as a destination.

We are always delighted to receive such feedback and do thank you for your kind words in respect of your own visit to the Monterey Hotel.

We would be very pleased to welcome you back to the hotel at some future date. Thank you once again.

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Reviewed 29 August 2011

This was our first visit to Jersey and unfortunately we were a little disappointed with our choice of hotel. What we saw on the internet and brochure and what we actually got were not all as it would seem. To give credit where it is due, the staff were very attentive and on first walking into the reception area there is no reason at that point to feel disappointment. It wasn't until we stepped into our room, which was classed as a superior double, that it felt like we had stepped into a time warp and were transported back to the early 80's....the decor was extremely dated. The bar and restaurant area have been refurbished recently, but we feel if all the rooms are of the same decor then they too are well overdue a face-lift.

  • Stayed: August 2011, travelled as a couple
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Thank DeeMay64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Monterey Hotel, responded to this reviewResponded 1 September 2011

Thank you for your comments. Your observations are useful in helping us to re-state on tripadvisor that the Monterey Hotel accommodation is indeed quite traditional in style. Images of our bedrooms on our website do convey clearly the style of the accommodation and our restaurant images do clearly reflect the gentle yet more contemporary approach to design which is in place within our new restaurant and bar areas.

You may be interested to note that our superior bedrooms were constructed in the 1990's and have seen renovation since their construction.

Thank you for your comment that our staff are attentive. This is much appreciated.

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Reviewed 29 August 2011

We have stayed at this hotel for the last ten years. We had a lovely holiday as always. Very friendly staff and nothing too much trouble.
Food at all times was excellent and good value for the money. We had bedroom 107 on the ground floor round by the pool this was a lovely outlook.

  • Stayed: August 2011, travelled as a couple
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Thank hartleykg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Monterey Hotel, responded to this reviewResponded 7 September 2011

Thank you for your comments.

It is always wonderful when guests return to the hotel and your confidence in the Monterey Hotel is very much appreciated. We are delighted to have been of service to you over the past ten years and look forward to a return visit should you choose to visit us again in the future.

Grateful thanks from all at the Monterey Hotel.

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Reviewed 29 August 2011

1st Class in every way. Breakfast: Excellent choice quality / service. None of the staff could do enough for you, we really felt treated like royalty.
Every inch of the hotel is clean. The staff even when under pressure at busy times showed at all times calm "happy" professionalism. The facilities, although some small, are very varied, with both indoor and outdoor pools, Jacuzzi steam room area, mini gym area, relaxation rooms etc... Thank you to all staff at the Monterey, will definitely recommend to others and revisit!

Room Tip: Do request a room that opens out directly onto the poolside, what a lovely touch!
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  • Stayed: August 2011, travelled with friends
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Thank riveris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Monterey Hotel, responded to this reviewResponded 7 September 2011

Thank you for taking the time to review our hotel. Your comments on our service standards are much appreciated.

We are pleased to hold a Bronze Investor in People Award and this has been of great benefit in helping to build our professional approach to service at the hotel.

Our team are delighted to receive your feedback. As an AA 3 Star hotel, we are pleased with your confidence in our hotel and service.

Thank you.

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Reviewed 28 August 2011

just back from a week in the monterey could not find a fault ,the room was kept spotless the food was of a very high standard as good as or better than any four star hotel I've been in.The real gem was without doubt the staff ,I have never met staff that were as caring,friendly and professional as were at the Monterey all were of five star quality they made our stay perfect.

  • Stayed: August 2011, travelled as a couple
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1  Thank elpresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Monterey Hotel, responded to this reviewResponded 7 September 2011

We are pleased that you enjoyed your stay. We aim to make guests comfortable at the Monterey Hotel and to respond to your needs in a professional and friendly manner.

We are pleased that we met your needs. Thank you.

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Reviewed 27 August 2011

Good hotel, 15 minutes walk from centre.
Local bus service stops outside (easy to use once you understand that there are two different timetables).
Comfortable room and excellent food.
Extremely friendly and helpful staff.
Altogether a very enjoyable stay.

  • Stayed: August 2011, travelled as a couple
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1  Thank ALLAN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Monterey Hotel

Address: St. Saviours Road, St Saviour, St Helier JE2 7LA
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St Helier
#10 Romantic Hotel in St Helier
#13 Family Hotel in St Helier
Price Range: £79 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Monterey Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more   less 
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Also Known As:
Monterey Hotel St Helier
Monterey Hotel Jersey/St Helier

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