We booked this hotel as part of a last minute booking. The hotel appearance was better than expected. We arrived early and the very pleasant and polite man at reception booked us in early without problems. The room was pretty standard: double bed with single camp bed for my daughter - sheets and blankets, hard mattress but the hotel can't please everybody. Tea and coffee facilities replenished daily. Good shower. Large wardrobe with hangers. Walls were well soundproofed but not floors/ceiling - I was kept awake almost all night due to the noise the people above were making just walking around. The hotel boasts free wifi throughout however we could only get wifi in the reception area. We spoke to reception on several occasions about this but were told it was due to a 'storm' they had had recently. Another member of staff tried to reboot the system but it was never resolved. Staff were very polite and friendly for the majority of our stay and we commented several times on how refreshing it was to come across such professional and accommodating staff - unfortunately this was marred slightly on our 2nd morning when the restaurant was busy. One of the residents mentioned to whom I can only presume was the manageress of the restaurant "It's busy this morning". To which she replied in a very off-hand manner "Everyone has come to breakfast at the same time. We are humans, we cannot do miracles". This seemed somewhat aggressive and uncalled for and there was a definite atmousphere throughout breakfast. A shame when the great staff are probably the biggest asset of this hotel. Despite me highlighting the 'cons' we experienced during our stay, it needs to be put in perspective: this hotel is good value for money, close to the centre of St Helier, clean, tidy, has good amenities and generally filled with courteous and professional staff. I would probably stay here again if we could find a better soundproofed room.
- Official Description (provided by the hotel):
- The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more less
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- Also Known As:
- Monterey Hotel St Helier
- Monterey Hotel Jersey/St Helier