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Monterey Hotel
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Reviews (809)
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All reviewsoutdoor poolsuperior roommillennium parksteam roomtown centrerecommend this hotelsmall gymlovely hotelplenty of choicehalf boardstar hoteleach eveningrestaurant staffthe hotel is cleancleaned dailyenjoyable stayfirst class
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Reviewed 9 June 2012

We stayed for four nights and would certainly go back again. The staff are friendly and very attentive, they serve tea, coffee and toast at breakfast and were happy to help less able guests. The breakfast was very good, plenty of choice and freshly cooked, and staff cleared plates and replenished drinks constantly. The evening meals were as good as any restaurant, three courses with coffee for less than £20, several choices for each course and a good variety of vegetables. Bar meals were also served and looked very nice. Our double room was very spacious, with a large wardrobe, dressing table, bedside units, we overlooked the pool area and there was no traffic noise even with the window open at night. The hotel is a good 15 minute walk from the town centre, but this was not a problem for us as we do not mind strolling into town each day, however it might be a problem for some guests. I would certainly stay at the Monterey Hotel again, good food, comfy bed and happy friendly staff, who could ask for more.

  • Stayed: June 2012, travelled as a couple
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2  Thank 404chris0706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2012

We booked this hotel as part of a last minute booking. The hotel appearance was better than expected. We arrived early and the very pleasant and polite man at reception booked us in early without problems. The room was pretty standard: double bed with single camp bed for my daughter - sheets and blankets, hard mattress but the hotel can't please everybody. Tea and coffee facilities replenished daily. Good shower. Large wardrobe with hangers. Walls were well soundproofed but not floors/ceiling - I was kept awake almost all night due to the noise the people above were making just walking around. The hotel boasts free wifi throughout however we could only get wifi in the reception area. We spoke to reception on several occasions about this but were told it was due to a 'storm' they had had recently. Another member of staff tried to reboot the system but it was never resolved. Staff were very polite and friendly for the majority of our stay and we commented several times on how refreshing it was to come across such professional and accommodating staff - unfortunately this was marred slightly on our 2nd morning when the restaurant was busy. One of the residents mentioned to whom I can only presume was the manageress of the restaurant "It's busy this morning". To which she replied in a very off-hand manner "Everyone has come to breakfast at the same time. We are humans, we cannot do miracles". This seemed somewhat aggressive and uncalled for and there was a definite atmousphere throughout breakfast. A shame when the great staff are probably the biggest asset of this hotel. Despite me highlighting the 'cons' we experienced during our stay, it needs to be put in perspective: this hotel is good value for money, close to the centre of St Helier, clean, tidy, has good amenities and generally filled with courteous and professional staff. I would probably stay here again if we could find a better soundproofed room.

  • Stayed: June 2012, travelled with family
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1  Thank jayanddee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2012

Stayed here for the June Bank Holiday weekend with wife and 2 kids (10 & 15). Took a taxi from airport (£17) and check in was fast but we were given 2 rooms on different floors even though we had asked for adjoining rooms when booking. Receptionist said she would check with the manager and see what we could do. We went to our rooms and 30 minutes later the receptionist had arranged 2 rooms next to each other on the third floor. Rooms were good and we had a complementary bottle of wine in the room when we arrived.
Overall hotel is good but decor a little "tired". Leisure facitlties were excellent with a heated indoor pool and also had an outdoor pool. Small Gym also availaible
Breakfast was excellent and even though the restaurant was very busy the staff handled it very well even though we had to chase up the tea and toast on 2 mornings.
The walk into town took about 15 minutes which was ok with us.
Would we come back? Yes we would.

  • Stayed: June 2012, travelled with family
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1  Thank autoplas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

Came to stay here because of the Festival of Motoring and I would like to say that this hotel is 3 star rated but is of 5 star quality. The staff were so friendly, helpful and well mannered, quite unique from some people in this day and age. Diana, the General Manager, must take a lot of credit for keeping her staff happy so that this can be filtered through to their guests. We ate in the hotel most of the time and the food was faultless and very enjoyable. The Monteray is a great place to stay and very central for everything. The facilities such as the swimming pools and jacuzzi are also very good and kept in tip top condition. The only thing I have to say is that it would have been nice to have water glasses in the room rather than plastic cups!

Room Tip: If you need a big bed ask for zip linked beds, they are so comfortable and give lots of space. I believe otherwise they only have double beds, no kingsize beds. The second floor overlooking the swimming pool was the quietest.
  • Stayed: May 2012, travelled as a couple
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1  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2012 via mobile

Spent week here food great. Nice room. Staff are excellent.

  • Stayed: May 2012
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Thank jude159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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