Just returned from a really lovely break at this hotel. The only things stopping me giving it a 5* rating was the location. It is in an estate and a fair walk to the town, even further to the Harbour. It falls short on outside spaces to sit and has no gardens, but after that, the hotel and staff are fantastic. We were made very welcome and were given a more than adequate room. However my son who is Autistic, refused to stay in that room and that's when the staff really came into their own. They sat us down with free tea whilst they located four more rooms to show us. They made absolutely sure that my son was going to be able to settle and then checked on us to see if we were ok. The bar staff/dining staff and reception staff were the best I've ever encountered. You only had to ask them once for something and they remembered each time they saw you. In the restaurant they realised my son "liked his food" and although the portions were more than adequate, they did bring extra for him. The food was the best I have ever had in a hotel and the service was second to none. When my son had eaten in the restaurant, he needed a quieter area for his "time out". We asked for them to bring our tea/coffee to us and they walked around the hotel until they found us - wherever we were. It was little things like that, that helped us to relax and we never felt a burden. The rooms were heated and you could turn it off if you needed to. Everything was spotless. WiFi not consistent but that didn't matter to us really. I will definitely be back, as it is in a marvelous location for touring. Pool/steam room were very clean. All in all, we both had a really good time. Well done everyone and thank you.
- Official Description (provided by the hotel):
- The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more less
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- Also Known As:
- Monterey Hotel St Helier
- Monterey Hotel Jersey/St Helier