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“Friendly, welcoming, great service stunning views”

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Westhill Country Hotel
Ranked #12 of 32 Hotels in St Helier
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly, welcoming, great service stunning views”
Reviewed 2 June 2014

A very pleasant and unexpected find, upon arrival we were greated but extremely friendly staff who showed us to our room, we then spend nearly 2 days sat in the very stunning gardens beside the equally stunning poolside.
We will definitely be looking to return to the hotel, we didnt feel pushed or hassled or an inconvenience in anyway, even when we had a 5 hour wait for our flight home.

Thank you so much to all the staff for a amazing and very relaxing weekend.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Saradavies02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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406 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Coventry, United Kingdom
Level 5 Contributor
79 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 1 June 2014

We booked the hotel after reading several very positive reviews. Following our stay, we feel there were an equal number of positive points and criticisms, which results in the 'average' rating from us. Our thoughts are summarised below:

PROS:
* The welcome we initially received upon arrival at the hotel was warm, and whenever we had a question, the staff were very helpful.
* The hotel gardens are beautiful, and we were particularly impressed with the outdoor hot tub - we were the only people to brave it during the particularly dismal weather that unfortunately plagued our visit!
* Breakfast was promptly served, and was of good quality.

CONS:
* Although the location of the hotel is peaceful and picturesque, and we enjoyed the stroll to get there, the fact remains that it is a good 30 minute walk up a steep hill from the centre of St. Helier. The hotel do offer a limited complimentary shuttle bus service into town, however.
* Whilst we were aware that hotel rooms are not cheap in Jersey, for £66 a night we were still a little underwhelmed by the slightly dated and basic nature of the room. It was very clean though, so no complaints in that respect.
* This is perhaps a trivial issue, but when we went down for breakfast on the morning of our departure, and gave our room number to the older gentleman who greeted us, there was an awkward moment where he questioned whether there were two people booked into that room or not. Ultimately, this didn't cause a problem, but being two men who were booked into a double room together, this made us feel uncomfortable that this had been highlighted and questioned.

Room Tip: We paid an extra £5 for a garden view room, and this was worth doing.
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Stayed May 2014, travelled as a couple
Helpful?
2 Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 May 2014

I stayed at the Westhill in April for a bridge convention and was overwhelmed by the hospitality and friendliness of this lovely, family-run hotel. The staff could not do enough for us from the moment that we arrived (early, at 08:30 in the morning) until we left, even allowing us private use of their computer facilities. The rooms were clean and of a good size and the all-inclusive breakfast and dinner was excellent. I rate this hotel top marks in its class and will definitely come back next year if possible.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Xerxes22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2014

Just returned from a fortnight's holiday at this excellent hotel. The third star was actually awarded by the AA when we were there. The hotel really is quite outstanding. It's immaculately maintained throughout. It's set in it's own extensive grounds with beautifully maintained gardens. The location is very peaceful, and yet you're only a 5 minute drive away from St Helier. The atmosphere is very friendly, and the staff really are absolutely excellent. You really get the personal touch, which we find so lacking in most hotels these days. The rooms are a good size and are spotlessly clean. The food is excellent, with a varied choice catering for all tastes. There's also ample car parking. We had a great time (we've already booked to go back). Top marks all round.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John01484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, UK
Level 5 Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 May 2014

Fabulous hotel. Gorgeous gardens, swimming pool and hot tub. Entertainment 4 days out of 5. Generally older clientele, but some families. Stayed half board, but with a couple of nights eating out. Breakfast quick and enough choice. Evening meal 3-4 choices. Staff excellent, friendly and attentive. Cleaner in early. Rooms ok, clean with ensuite. Location close to st helier and all main sites. Taxi or bus into centre, we hire car. Would stay again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2014

Well were do I start,
The hotel is excellent in every way.
I stayed at the westHill as my daughter had her wedding reception there.
The staff are great, the management superb.they are all very helpful.
The rooms are spotless,gardens are beautiful.grounds are fabulous .
The food is excellent.the service is fantastic.the hotel was flawless in everything we requested.
I would recommend it to anybody.
Will be back to stay again.many many thanks for your fantastic hospitality.

Room Tip: Rooms overlooking wonderful gardens.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 6 Contributor
135 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 27 May 2014

I really do not understand why this hotel is only 2 star. The building itself is set in beautiful grounds and has a swimming pool, hot tub and childrens play area. From the moment I arrived with my friend the staff were friendly and welcoming. The breakfast was perfect. Buffet style cereal, breads, meats and cheeses, then a full English served at the table. Rooms were spotless - beds were really comfortable and tea and coffee was provided.
Regarding there being elderly clientele, yes this was the case on our first night but it didn't really matter, we still enjoyed ourselves. As we got into Friday and Saturday more families arrived so there was a mix of all ages. I would like to mention the following staff and say a big extra thank you to them. Sophia, Marek, Mara and the Maitre d. Well done all, you are a credit to this hotel.

Room Tip: Room 5 faces the pool.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goesawayalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanSmale, Owner at Westhill Country Hotel, responded to this review, 30 May 2014
Thank you for taking the time to right such a nice review. We will certainly pass on your comments to all the staff involved. We’re delighted to announce that the hotel has just been awarded a 3 star grading by the AA. This is due to the extensive refurbishment work that has been carried out over the last 3 years. The public areas now have a modern fresh look with free WiFi throughout. Last winter another 19 bedrooms under went a complete makeover which included bigger flat screen televisions, new furnishings & fittings to give a warm relaxed homely feeling. Dave the Head Chef has also been very busy putting together a completely new menu for this season. This is going down a storm with our regular guests. We hope to have the pleasure of welcoming you back in the near future.

Warmest Regards

Matthew & Jonathan Smale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westhill Country Hotel

Property: Westhill Country Hotel
Address: Mon-a-l'Abbe, St Helier JE2 3HB
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Family Hotel in St Helier
#6 Romantic Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Westhill Country Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Matthew and Jonathan wish you a very warm welcome to the Westhill Country Hotel which has been owned and run by the family for over forty years. We take pride in providing enjoyment; relaxation and value have been our standards since the hotel began. ... more   less 
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Also Known As:
Westhill Hotel St Helier
Westhill Country Hotel Jersey/St Helier

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