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“RETRO REGRETS”

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Fort d'Auvergne Hotel
Ranked #17 of 32 Hotels in St Helier
Guernsey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“RETRO REGRETS”
Reviewed 16 July 2014 via mobile

I was last in Jersey in 1972 and I doubt this hotel has changed at all in the interim. If you want 1970s decor, no frills, no air conditioning, no wifi, hardly any electrical sockets, a bathroom the size of a shower, indifferent service and a tasteless breakfast, then this is the place for you. Personally I forfeited my prepaid fee and went somewhere nice

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Trainman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Fort d'Auvergne Hotel, responded to this review, 18 July 2014
We note that you are a more local reviewer and regret that you found our hotel different to your expectation. We make it clear that we are a more traditional hotel which seeks to provide great value. There are many reviews which will attest to this.

The Fort d’Auvergne has seen a full refurbishment and enlargement in recent decades as well as the construction of an indoor swimming pool complex. It is well maintained and in our opinion and experience meets its market well.

We have an air conditioned restaurant and free WiFi in our public areas.

Our bathrooms differ in size and if this is a concern then larger bathrooms may be requested.

We hold a Silver Investors in People Award for good personnel practice and we are proud of our team at the hotel. We are sorry that you felt otherwise.

We do not believe that your review is a fair critique of our hotel but value your opinion and are pleased that you feel we provide average value for a hotel stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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570 reviews from our community

Traveller rating
    290
    178
    65
    25
    12
See reviews for
107
332
20
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
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  • English first
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English first
Edinburgh, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 July 2014

We stayed at the Fort d'Auvergne Hotel for a week in July on a bed and breakfast basis. We found our room to be comfortable, clean and well maintained. Facilities in the room were fairly basic but included hair dryer and tea/coffee making facilities. The TV, though small, was good enough. The only issue we had with the room was that it was on the side of the hotel and looked out over the beach which could be noisy at night due to the number of youngsters that gathered in the 2 public shelters attached to the building.

The public areas (bar and lounge) were very pleasant and a nice place to sit and relax with a drink after a busy day sight-seeing.

There was a reasonable choice of hot and cold options at the breakfast buffet. The quality was good though the coffee, which came out of an insulated jug dispensed by the waiter tended to be just warm and not very fresh.

The staff, on the whole, were friendly and attentive though the breakfast staff could have tried harder to smile and be more welcoming.

Overall we enjoyed our stay at Fort d'Auvergne Hotel; it is in an excellent location, just 15 minutes walk from the centre of town with a handy bus stop right outside. It provides good value accommodation and has all the facilities we needed for our stay in Jersey.

Room Tip: Rooms on the side of the hotel facing the beach/promenade can be noisy at night.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RichRoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Fort d'Auvergne Hotel, responded to this review, 18 July 2014
We are delighted that you enjoyed your stay and that you found our staff on the whole to be friendly and attentive.

Your opinions are constructive and valuable to us at the hotel. We do value your feedback which helps us to improve our service for the benefit of future guests..

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 July 2014

I have to say having read other reviews I am not sure I even stayed in the same hotel...
The location is second to none and we had a room with a balcony and gorgeous view out to sea which was lovely, I would agree with other reviewers in that the hotel is very dated but nonetheless clean and tidy, breakfast is plentiful and of good quality BUT I have no idea where all these helpful polite staff where hiding whilst I was there !!?? With the exception of a lovely lady on reception we found the remaining staff generally unhelpful and miserable, I probably don't have enough space to tell you about our breakfast experience, lets just say its a good job we have a sense humour and could just laugh about the awful customer service we received, it's such a shame as with the right staff this could be a fantastic little hotel....

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Linz39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014 via mobile

Stayed here for three nights with a group of friends, we all found the hotel very friendly and all staff helpful. Most staff were foreign but were still ok. The views from the hotel were superb and totally unspoilt. We were only on bed and breakfast but the food was excellent, well cooked and presented. The hotel was dated but was very clean and friendly. Thank you.

Stayed July 2014
Helpful?
1 Thank Brookner7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

Stopped here for 5nights with my partner, the service in all departments was brilliant and attentive. The bedroom was a little dated and the shower rather old but was very clean and presented well. Location could not of been better, excellent bus service right outside the hotel. Excellent indoor swimming pool beach right outside. Will stop here again if in jersey.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank benj56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014

Hotel was in an ideal position for walking into St Helier and had wounderful views looking over the beach. Hotel clean throughout and our room was well furnished. All staff seemed friendly and very helpful. Our bed was of a great quality and gave for a good nights sleep, only minor issue was the curtains let quite a bit of light into the room. Overall great value, excellent location and very clean walm and welcoming.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank any w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2014 via mobile

This was our second stay at this hotel and again it exceeded our expectations. It was nice that staff remembered our faces and took time to speak to us. Philip the manager was very helpful at check in and was always very pleasant. Food top class as was the service, hotel well located and will
Return again and recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davyreviews1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fort d'Auvergne Hotel

Property: Fort d'Auvergne Hotel
Address: Havre des Pas, St Helier JE2 4UQ
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#1 Romantic Hotel in St Helier
#6 On the Beach Hotel in St Helier
#9 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fort d'Auvergne Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
The Fort d'Auvergne Hotel is bordered by the sea and sandy beach on two sides and occupies what is one of the best maritime positions in Jersey's capital, St Helier.The hotel itself is traditional in style with modern amenities including its air conditioned seafront table d'hote restaurant and an outstanding luxury indoor pool complex with unrivalled views over the bay. There is only a pedestrian promenade separating the hotel and the sea shore.A public bus stop is directly outside the hotel. Whilst the Fort d'Auvergne Hotel has no on-site car park due to its unique maritime site, public car parks are available within a five minute walk of the hotel. Car hire is available from Sovereign Car Hire, across the road from the hotel - overnight parking for Sovereign hire cars may be available by separate arrangement with this operator directly. ... more   less 
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Also Known As:
Fort D'Auvergne Hotel Jersey/St Helier
Hotel Fort d Auvergne

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