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“Great location friendly helpfull staff good food”

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Fort d'Auvergne Hotel
Ranked #17 of 32 Hotels in St Helier
Northallerton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location friendly helpfull staff good food”
5 of 5 bubbles Reviewed 14 February 2011

Stayed at the Fort Dauvergne Hotel in October,nice hotel in great location right on the seafront. The staff were very friendly and helpfull, good choice of food for breakfast, buffet style full english and continental, you can eat as much or as little as you want. Evening meals also great value and good food, if you prefer to eat out there are 5 or 6 good restaurants within a few hundred yards of the hotel. There are many more great cafes and restaurants in the town a 10 min walk away. We enjoyed our stay and plan to return to the Fort again in April or May

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michael1731962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Fort d'Auvergne Hotel, responded to this review, 8 April 2011
Thank you for your kind comments. We have now re-opened for the 2011 season and have WiFi fitted within our main reception areas. This service is available free of charge to hotel residents. The Fort d'Auvergne is traditional in style with a fantastic location in a prime residential district, right on the sea front. Our free of charge indoor swimming facility is another key asset of the hotel. The waterfront restaurant is air-conditioned and offers a fresh menu each evening. The hotel does benefit from investment and improvements each year and we look forward to welcoming new guests and our valued customers once again in 2011.

Philip Heron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

Traveller rating
    284
    175
    62
    25
    10
See reviews for
104
325
20
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (215)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Swedish first
  • Any
English first
Ruislip, United Kingdom
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 23 October 2010

A very basic hotel the bedroom walls were very thin pos plasterboard) we could hear talking, coughs, sneezes etc - no privacy.
The shower room was very cramped with the tiny shower head our watering can sprayed faster!
Toilet space very cramped bumped shoulder on the walls either side
The Bed covers were very old and bobbly as were the blanket. There was no bedside table but a little shelf which hardly held anything. Very small tv which was nearer the ceiling than eye level with only 4 channels.
There was no internet access in the hotel.
No daily newspapers available to purchase or read
The lounge was very small for the amount of guests and not enough seating
The food got better after a few complaints.
The staff were doing their best all things considered
The hot water in the shower room was nice and hot, the small kettle boiled quickly and the staff were all very pleasant so our comments are no reflection on them

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dollythemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJersey, Manager at Fort d'Auvergne Hotel, responded to this review, 22 November 2010
Respectfully, we are not a 'basic hotel' as stated in the sense that we are in a prime sea front location on a large site, with a sea facing indoor pool complex, sea facing restaurant and good public areas. The hotel is traditional and this is appreciated by many repeat clients. We are pleased that our cleanliness is rated as being excellent by this client.

Bedrooms do vary considerably in size and location and larger bedrooms may be requested if this is of concern. Bedrooms with a balcony or with sea/beach view may be requested also. We do seek to provide value for money and this fact is appreciated by many clients. Management are on hand to assist if you have any areas of concern.
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Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 October 2010

Had a very nice weeks holiday. The hotel staff are helpful, the hotel is clean, the floor boards squeak a bit! Breakfast was fine. Bus stop right out side front door or a 10 min walk into town. We hired bikes for the week and there was a safe yard to lock them in. Great little restaurant called Drifters a few doors down from hotel and a fab Thai Shack around bay!

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 186254Sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 October 2010

Stayed here first weekend in October. Seaview room looked out onto the beach. Room was spacious, warm and clean.
Breakfast was very nice, didn't have evening meals. Staff attentive and friendly. You can help yourself to free coffee in the bar area, nice touch.
We dined at Moitas Bistro over the road and Roseville Bistro both fantastic food.
Only downer was that it rained all the time we were in Jersey.

Stayed October 2010, travelled as a couple
Helpful?
2 Thank janeyo58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingleton, United Kingdom
Level Contributor
158 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 26 September 2010

Spent a week here with partner and two friends. The hotel itself is great, the staff surpassing any we have encountered elsewhere and the food quality and choice excellent. The walk to St Helier only took about 20 minutes and we are in our 60's. The downside of the hotel for us was that in the vicinity of our room we had a pump or large electric motor start up and run noisily about every 20 minutes or so day & night preventing us having a good night's sleep.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JungerSchwung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 25 September 2010

Room with balcony sea view was excellent. Staff very pleasant and helpful. Swimming pool was clean and functionable. Restaurant/food could not be faulted. Bar/lounge area was reasonable. Hotel in good position for getting to the centre of St Helier and catching buses to all attractions. Would highly recommend the Hotel and are aiming to go again soon!

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tinakeith2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keighley, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 23 September 2010

My wife and I spent a week at the Fort D’Auvergne in September 2010.
The hotel is comfortable but one feels that the decor could do with some uprating and looks a little tired. None more so than the bedroom to which we were allocated. Clean and tidy but one can be critical of the very small TV, small bathroom (cramped shower) and creaky floorboards overhead which proved to be an irritation during hours of sleep. During our stay of 7 nights there was entertainment on 3 of them. Unfortunately the entertainments area has limited seating arrangements and this meant that on one evening we had to look elsewhere in another nearby hotel. Also it was not possible to relax and watch a decent TV at the same time as the entertainment was taking place. On the point about alternative entertainment, if one wants more things to do on an evening it is unfortunate that the local bus service (excellent during the day) does not run beyond early evening and one can soon run up taxi expenses or have to undertake a good walk into St.Helier.
All the foregoing is on the negative side. On a positive note the staff and food made up for any shortcomings. There was a good range of choices for both breakfast and evening dinner. We had just got used to using the toaster when it was time to leave!! The dining room staff, despite being very busy during mealtimes, were always polite and efficient. In addition we were very grateful to the manager (Phil) who helped us with a problem with an airport transfer.
During our stay we heard rumours about the future of the hotel linked to possible marina developments for the Havre des Pas. It is hoped that the prime position of the hotel means that it has an excellent future and this would allow for much needed investment. All in all we had a decent week’s holiday.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donwhitham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fort d'Auvergne Hotel

Property: Fort d'Auvergne Hotel
Address: Havre des Pas, St Helier JE2 4UQ
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#1 Romantic Hotel in St Helier
#6 On the Beach Hotel in St Helier
#9 Family Hotel in St Helier
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fort d'Auvergne Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
The Fort d'Auvergne Hotel is bordered by the sea and sandy beach on two sides and occupies what is one of the best maritime positions in Jersey's capital, St Helier.The hotel itself is traditional in style with modern amenities including its air conditioned seafront table d'hote restaurant and an outstanding luxury indoor pool complex with unrivalled views over the bay. There is only a pedestrian promenade separating the hotel and the sea shore.A public bus stop is directly outside the hotel. Whilst the Fort d'Auvergne Hotel has no on-site car park due to its unique maritime site, public car parks are available within a five minute walk of the hotel. Car hire is available from Sovereign Car Hire, across the road from the hotel - overnight parking for Sovereign hire cars may be available by separate arrangement with this operator directly. ... more   less 
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Also Known As:
Fort D'Auvergne Hotel Jersey/St Helier
Hotel Fort d Auvergne

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