We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“brilliant customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Club Hotel & Spa
Ranked #14 of 32 Hotels in St Helier
Certificate of Excellence
Reviewed 20 April 2014

We chose this hotel carefully and it exceeded our expectations. The customer service was excellent and we really appreciated the little details such as the shortbread and water at night. The room was spotlessly clean and clean towels were constantly replenished. We had a massage each and the hot stone massage from Phoebe was a lovely, relaxing experience. I would strongly recommend it.The hotel is brilliantly situated for exploring the island. The buses run regularly and it costs about £1.80 to travel anywhere on the island. We didn't have breakfast or dinner but the food looked delicious. It was lovely to sit in the bar and enjoy a cocktail before going out.We would definitely stay here again.

Room Tip: We had a room just off the reception at the back of the hotel. Very quiet and ideal for the spa. It...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sue187045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (868)
Traveller rating
Traveller type
Time of year
Language

380 - 386 of 868 reviews

Reviewed 17 April 2014

Superb stay. We were a family of 4 (2 young girls 8 & 10yrs) who had a luxuorious time & were totally spoilt by the staff working there. We used the Spa (husband had lovely massage), pool - kids loved it, I used the Sauna & experience shower - all added to our overall enjoyment at this hotel. Warm weather meant we could have sat out by the outdoor pool or on the sun terrace but we just didn't have the time as we fitted in plenty of sightseeing. Staff were friendly and extremely helpful, rooms very clean and regular towel change. Beds turned down, carafe of water & shortbread biscuits on the evening - the kids loved it. We all enjoyed a meal in the bar restaurant & would definitely return to this hotel. I thoroughly recommend it.

Room Tip: Our room was 202 (2nd floor) which was a suite comprising 2 rooms (one for the kids) - this was at t...
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SJB1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

-There are only steps to gain entrance to the hotel. If there is another entrance they didn't tell me and I continued to struggle with steps.
-On arrival we were told we had been upgraded to a studio. When we checked our paperwork we'd booked and paid for a studio!
-After breakfast I returned to room to clean my teeth and nip to the loo - no water. I phoned reception and was advised that it would be off for 1 1/2 to 2 hours. No offer of bottled water to room, so I took my toothbrush and went to the public toilets opposite to clean teeth etc.
Returned to hotel after day out about 4:30, still no water. It was suggested I went down the stairs to the spa and have shower. This wasn't feasible and I wanted a relaxing soak in bath.
I was told to wait an hour and water should then be on. My mum enquired if there were any rooms with water, and we were advised that it was only our floor without water, and yes there were empty rooms but it would be a problem for house keeping if we used these rooms as they were ready for the weekend.
Quite surprised at old tv and digi box converter in our room. Picture quality very poor.
At check out, I was asked if everything was ok with our stay, when I mentioned the water situation, the response was 'yes, that was a shame' and I was passed the FULL bill.
This break was my birthday present off my mum & if I had been paying it would not have been acceptable for no reduction for the lack of facilities.

Room Tip: front overlooks a quite busy road and rooftop bar, rear overlooks the swimming pool, double glazing...
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Crystal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

One night business trip, accompanied by my wife.
I've stayed at four other Jersey hotels in recent months - I was keen to try the Club as I'd read the positive reviews. I wasn't disappointed - it was an excellent stay.
SERVICE - The staff were very friendly and attentive from start to finish. I had made some special requests when making my booking (e.g. related to car parking), and the staff accommodated my requests politely and efficiently.
ROOM - Spacious, clean well-equipped with a large and comfortable bed. No complaints.
SWIMMING POOL/SPA - The pool is a bit small for serious swimming, but my wife and I enjoyed trying out the various spa facilities.
FOOD - My wife persuaded me to try out the Bohemia restaurant (Michelin star cuisine) - we had a fantastic experience there. The food was sublime. In the morning we had a Continental breakfast (included in our room rate at a reasonable price) - this was a good selection and well-prepared and presented.
OVERALL - a superb experience. I think the only drawback to the hotel is the location - it's not quite as well-situated as the Royal Yacht, for example.
I'd say the Club now ranks alongside the Royal Yacht as my favourite St Helier hotel, and would definitely recommend it to visitors.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ridgers1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

Beautiful hotel, bright and airy, easy location for getting around. Staff and manager were first class, slept soundly all our visit in our lovely room. All in all 10/10 and look forward to returning soon

  • Stayed: April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

My wife and I just stayed from Thurs to Mon and loved every minute. Staff welcomed us every time we entered and made us feel relaxed. They were very helpful in offering directions to tourist attractions on the island and to good bars and shops etc in town. The room was so clean and well furnished. Everything worked exactly as it should and the black out curtains were great. The shower was good, great flow and no temperature fluctuations. Being able to open the balcony door was nice, so many hotels are stuffy and only have air con. Turn down service at night was nice and the shortbread was delicious.
We ate in the bar only and it was really good. Good prices and good portions. The cheese board we had was customised to suit our preferences and was so good.
The spa was great. Very clean, easy to stay in for the whole day.
Always available car parking space (no charge either) was good.

We will definitely be back again. Thank you to all the staff.

Stayed: April 2014, travelled as a couple
2  Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

WE REALLY ENJOYED OUR STAY. The room was comfortable and we were pampered and efficiently looked after. My wife enjoyed the spa and the location is reasonably central (easy to walk everywhere).

The food in Bohemia was EXCEPTIONALLY GOOD. We went for the surprise lunchtime tasting menu (@ £45p.c.) which was superb.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near St Helier
0.7 mi away
Radisson Blu Waterfront Hotel, Jersey
0.7 mi away
Grand Jersey Hotel & Spa
Grand Jersey Hotel & Spa
#6 of 32 in St Helier
1,710 reviews
0.3 mi away
Royal Yacht Hotel
Royal Yacht Hotel
#1 of 32 in St Helier
2,156 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Hotel de France
Hotel de France
#2 of 32 in St Helier
2,040 reviews
1.0 mi away
Longueville Manor
Longueville Manor
#1 of 5 in StSaviour
865 reviews
0.3 mi away
Pomme d'Or Hotel
Pomme d'Or Hotel
#3 of 32 in St Helier
1,569 reviews
Show Prices
Show Prices
Show Prices

Been to The Club Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Club Hotel & Spa

Address: Green Street, St Helier JE2 4UH
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in St Helier
#6 Business Hotel in St Helier
#7 Luxury Hotel in St Helier
#7 Romantic Hotel in St Helier
#17 Family Hotel in St Helier
Price Range: £96 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Club Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
The Club Hotel & Spa, Jersey's newest and most exciting luxury boutique property. Since our opening in the summer of 2005 we are delighted to hold an "Inspectors Choice" award from the AA as a Red Star Property. Ideally located alongside our Michelin starred and 4 AA Rosette Bohemia Restaurant in the heart of St Helier and just a stone's throw from the island's breathtaking beaches, this sophisticated townhouse hotel will be the perfect destination whether on business or pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, HotelsClick, Ebookers, Evoline ltd, getaroom.com, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your The Club Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Club Hotel St. Helier
The Club Hotel And Spa
The Club Hotel & Spa Jersey/St Helier

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing