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“AVOID IF YOU WANT NO NOISE IN YOUR BEDROOM” 3 of 5 bubbles
Review of The Club Hotel & Spa

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The Club Hotel & Spa
Ranked #14 of 31 Hotels in St Helier
Certificate of Excellence
NE LINCS.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“AVOID IF YOU WANT NO NOISE IN YOUR BEDROOM”
3 of 5 bubbles Reviewed 3 July 2014

My husband and I spent four nights at The Club Hotel and Spa last week. The staff were very helpful and courteous, the room serviced impeccably and breakfast presentation good with good fresh quality foods.
All went well until the Friday late afternoon, when returning to our room for a rest after a good long day out, found that on The Bohemia Terrace loud music was emitting. After an hour of this we contacted reception to be told "it will finish at 2000 hours and is only on a Friday evening".
So, no relaxation or hope of a quick rest before the evening. We finally got ready early and went out. Upon waking on Saturday morning we looked out of our window to The Terrace below so see even more music systems being set up with larger speakers.
It is obvious that the Management of this hotel do not care about the experience of staying with them and that guests do not matter at all. If this had not occurred, we would have returned to the Hotel for our next visit. Definitely we will be finding alternative accommodation in Jersey.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank GUADAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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810 reviews from our community

Traveller rating
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    86
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Fareham, United Kingdom
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Excellent visit to the Club Hotel.
Excellent service from the moment the booking was made to the check out. The location of the Hotel is just a five minute walk to the main shopping area of St Helier .
The Room was made available just after mid day so no waiting around.
Was greeted by friendly & helpful staff. First impressions of the Hotel; the moment you walk into the hotel you know you have made the right choice. Was given a quick show around the Hotel which was a nice touch.
The room excellent with everything you would require provided. The bed was outstanding. The room was very clear. The outside terrace was nice & busy just after the Offices closed for the weekend & everyone seemed to be having a good time. Outside DJ provided the tunes. Nice little touch.
The Spa never seemed busy, even on the Saturday when a group of Girlfriends were using the Spa for the day. Indoor or Out door pool. Both very good.
The Hotel restaurant. Bohemia. Outstanding from the moment walked into the Bar area. Slick service the first moment to the last. The menu was outstanding & one treat after another was served during the evening. Dont complain about the cost as it is worth every penny. If you want high end cuisine when in Jersey, make a booking, you will not be disappointed.
Nothing was to much effort for any the staff. I will be returning again. Many thanks to all the staff.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank BigChris67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Arrived at the hotel to be greeted at the reception by three male members of staff who all enthusiastically spoke to me at the same time. Whilst the intention to be welcoming was obvious it can easily feel intimidating as a single female traveller - speaking to one receptionist at once is more than adequate. I was given a room on the first flow and had expected it to be noisy but to my surprise it was very quiet and as such I enjoyed a good nights sleep in a small but clean and tidy room. Breakfast was continental and adequate. Cocktails in the bar were only ok and overpriced.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Henryandruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

My wife and I are just returning from another wonderful stay at the Club Hotel.

Before our trip we were ably and kindly assisted by Julie from reservations, as has been the case on previous years. We were allocated a lovely room at the quiet end of the building

The Club is an excellent base from which to explore this beautiful island. The staff at the hotel are very attentive and many of them remembered us from previous visits.

The room service breakfast is worth using. We also like the nice touches such as the turn down service with water and shortbread.

The highlight of our trip was, as it has been in previous years, an exquisite dinner in the hotel's Michelin Star Bohemia restaurant. We would recommend the restaurant with our highest praise.

And so, it is sad to be leaving the club hotel. Thank you, Julie and the team and we are already looking forward to our 5th visit!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank 395javelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

My wife and I recently stayed at this hotel and had a wonderful time. Luckily the weather was excellent and even though it was windy on the island the sheltered pool area was lovely and very warm. The hotel clearly earned it's five stars purely on the facilities available. But the maintenance man needs to pull his socks up a bit. Some of the lights in the steps down to the spa were out. The control knob on the shower in the spa was broken with a black bit missing. The outdoor pool had a collection of detritus in the bottom all throughout our stay and it was clearly not cleaned regularly. ( What's the first thing you see abroad in the mornings? - a man cleaning the pool). Little boxes of Kellog's Variety cereals, in a Five Star hotel? Really? To pay extra for a cooked breakfast was a bit much too. Don't look inside your pillow cases, you may find the pillows stained with the sweat of previous residents, as we did. These are all things which we were surprised to find in a five star hotel. Genuine luxury hotels such as The Connaught in London would never see such obvious issues, but then The Connaught is £570 per night. Finally I was surprised to find the hotel was staffed almost exclusively by Eastern Europeans. While I have no issue with this some of them clearly struggled with English and therefore it would seem they had little or no local knowledge, eg where to visit, what to see on the island etc. I would suggest the management encourage their staff to see the sights locally and have a ready knowledge available for the guests. This was not restricted to the hotel though, as across the island from M & S to the local pubs, I wondered where the indigenous islanders had gone.
I would recommend the hotel but I'm not sure it deserves 5 stars.

Room Tip: Ask for a room overlooking the pool.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corsham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 June 2014 via mobile

I took my mother to Jersey for the first time last week. Absolutely loved the Island and the Hotel. The staff can't do enough for you and are very welcoming. The rooms are very clean and comfy. What the hotel lacks in views it makes up everywhere else. Would highly recommend to all.

Stayed June 2014, travelled with family
Helpful?
3 Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewes, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Sat in the most comby bed at the Club Hotel and Spa typing this review! This is our 2nd visit in 5 years and we will definitely return. The Club is located in the St Helier area of Jersey, which is a terrific location to explore this amazing island. Check in was swift and painless. Nothing was too much trouble for the team. The room is terrific: very comfortable. Big shower, lovely bath and some really thoughtful touches. Not the best view in the world I will admit but given that we dumped our bags and went out to do 'touristy things' that was not a problem. The car park is situated at the back of the hotel - it's a difficult entrance so not for the feint hearted or for those who don't know the width of their cars...but it's free and your vehicle is safe. 2 pools: one indoor and one outdoor and the beach is reasonably close too, with Elizabeth Castle on the doorstep. But don't take my word for it...come and see for yourself!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Club Hotel & Spa

Property: The Club Hotel & Spa
Address: Green Street, St Helier JE2 4UH
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in St Helier
#6 Business Hotel in St Helier
#7 Luxury Hotel in St Helier
#7 Romantic Hotel in St Helier
#17 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Club Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
The Club Hotel & Spa, Jersey's newest and most exciting luxury boutique property. Since our opening in the summer of 2005 we are delighted to hold an "Inspectors Choice" award from the AA as a Red Star Property. Ideally located alongside our Michelin starred and 4 AA Rosette Bohemia Restaurant in the heart of St Helier and just a stone's throw from the island's breathtaking beaches, this sophisticated townhouse hotel will be the perfect destination whether on business or pleasure. ... more   less 
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Also Known As:
The Club Hotel St. Helier
The Club Hotel And Spa
The Club Hotel & Spa Jersey/St Helier

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