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“Good for what we needed, tired though”

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The Club Hotel & Spa
Ranked #14 of 32 Hotels in St Helier
Certificate of Excellence
Windsor, United Kingdom
Level 6 Contributor
148 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good for what we needed, tired though”
Reviewed 9 August 2014 via mobile

Don't get me wrong this was great for a couple of nights. The bed was comfy the location was great, breakfast was good. However for the price we paid I wouldn't say it was worthy of that. It's getting a bit tired and would have been great 6 years ago.
Cracked sink, paint coming off the walls and hair left from previous guests were a few of the niggles that I had.
We didn't get to use the facilities or eat there so couldn't comment on that but it was a great location and really appreciated the free Carpark

Stayed August 2014
Helpful?
Thank Portugal611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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English first
Maidstone, United Kingdom
Level 5 Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 August 2014 via mobile

Four night stay as part of a British Airways deal. As with previous reviews there are some points that let it down but overall it is a really good hotel. The Terrace bar didn't look open when we tried to use it, and we'd expect it to be in August.
Staff were excellent, this included room cleaning staff, who were absolutely excellent. Front of house staff were always friendly and this applied to breakfast staff. As another reviewer pointed out the car park is very tight. Because we had a special deal I think we got the standard car park facing room, but it was really clean, comfortable and adequate for our stay. A couple of points about the pools, they are tiny. Both inside and out they resemble foot spa's. Fine for a quick dip but you could not actually swim. There are only four sun loungers. Not enough to be able to sit outside if there is already a family out there. They did supply towels. Nice touches with shortbread and water in the room at turndown.
Breakfast was continental unless you ordered cooked and paid silly prices for it. Overall we liked this hotel, made better by its staff and central location. I'd stay again if in st. Helier.

Stayed August 2014, travelled as a couple
Helpful?
Thank Carrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnet, United Kingdom
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 August 2014

Stayed here for a family break for 4 days. The staff were helpful and attentive and did their best to accommodate us. The hotel location is great and a 3 minute walk from the main parade of shops and restaurants.

The rooms were pretty average, nothing spectacular and have seen better from lower star rated hotels. Wifi is awful, the free wifi in pizza express was much better. Also the hotel guide in the room says free wifi is accessible from all areas of the hotel, in room 216 and 316 it was not existent. Also the wifi is not free if you have just paid over £500 to stay there.

Breakfast was continental, a cooked breakfast was not included and charged at £13.99. I think that is a bit ridiculous considering a premier in can provide a continental and cooked breakfast in their room rates. However the fruit was fresh and bread was good.

The salt steam room didn't work throughout the duration of my 4 day stay, and the experience shower is a shower with lights. Again not exactly an amazing experience. But the two pools are nice and kept clean.

We had booked to eat bohemia however our experience of the hotel up to that point had put us off, I thoroughly recommend the tapas just up the road La Siesta, excellent service and even better food!

Needs some serious maintenance and TLC to bring it up to a 5 star standard.

Room Tip: Rooms 216 and 316 get barely any wifi
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Viran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

Went few days ago with colleagues to enjoy the hot weather on the terrace and have a couple of drinks. Despite the fact that the service was excellent - waiters were very attentive and cheerful- we were very startled about the dirtiness of the terrace which needs a full renovation or at least a spring cleaning.
How the Management may disregard a "strategic place" especially during summer- when the furnitures -chairs and tables as well as umbrellas were all broken and dirty-
A 5 stars hotel deserves a minimum of efforts in all the aspect of the establishment and not only on the restaurant or the rooms.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
Helpful?
2 Thank Robert_Patterson73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 August 2014

Let's start with the positives – this is a great hotel, fantastically located close to both the harbour and town centre and has parking* for those driving too.

The rooms are tidy, modern and clean and the spa facilities are an excellent addition. The staff too are very helpful and friendly. Breakfast is good, although if you want hot food you have to pay extra (and at expensive restaurant prices too). The vast continental selection is perfectly adequate for the vast majority though.

However, considering the price of the rooms, there are a few points that could do with looking at. Unfortunately it seems the place is resting on its laurels a bit, and as another reviewer said, is falling into disrepair in paces.

Off the top of my head: Wi-Fi doesn't reach inside most rooms, and is patchy at best everywhere else; There seems to be a chronic shortage of towels for the outdoor swimming pool; Similarly, why are there only five sun beds for the whole hotel? Add to that broken umbrellas, tiles falling off the walls in the Spa, grime around the pools, broken switches in the rooms, a huge but completely confusing and badly-designed Hotel Information pack (we had no idea what was included for free in the Spa, how to connect to Wi-Fi and even struggled to find what time breakfast was), and many many other little things.

To be honest, Senior Management need to get a grip here and could do with asking somebody to stay a couple of nights in secret and make a long list of all the little things that need improving.

Don't get me wrong: the hotel is really great and is well worth using, but for the price you are paying everything should be perfect.


(*As other reviewers have said, if you have a wide car you will struggle to get into the car park, which is up a VERY narrow, steep slope.)

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank GetOffTheBandwagon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnoldswick, United Kingdom
Level 6 Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 30 July 2014

I stayed at this hotel with two other couples ranging in age from 35-78 and we all loved it.
We walked to the hotel from Liberation Station which took just under 15 minutes gentle stroll. It's only a 5 minute walk from the town centre.

We arrived early in the morning but our room was ready. Whilst our bags were taken to the rooms, the receptionist gave us a tour of the hotel's breakfast room, restaurant, swimming pools (indoor and outdoor), honesty bar and spa.

We had a deluxe double room on the third floor and couldn't fault it. Complimentary bath robes and slippers were provided. Each evening a lady knocked on the door to offer a turn down service, leave bottles of water and a stick of shortbread each. The breakfast was continental and pretty basic but there was a menu with other hot breakfast dishes you could have at extra cost.

The hotel restaurant is really nice and offers snacks as well as fine dining, although it is a little on the pricey side. There's also a roof terrace if you want to take your drinks outside, although the view is mainly of the multi-storey car park opposite the hotel.

We were in Jersey to sightsee so didn't spend much time in the room but I wish we had, it was lovely.

Room Tip: Rooms at the back, away from the road, will probably be quieter.
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  • Stayed April 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank EveLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 29 July 2014

Did a 3 night package stay via BA which we found great value. Receptionist galloped down ramp to take control of our case upon arrival and took straight to room on third floor overlooking rear which was about the best view one could hope for and pretty quiet. Tour of hotel facilities was nice touch. Room itself was modern, clean and well presented. Turn down service with biscuits and water provided as well as usual tea making facilities. Never quite got the hang of the remote on the TV but that was probably me. Breakfast included on a continental basis which was more than adequate for us. Tried the Michelin star restaurant one night and was more than satisfied even though wait between courses was fairly long that wasn't a problem as we weren't going anywhere. One or two staff in the restaurant and bar area were a little on the unfriendly side but I think that was more due to their nationality trait rather than any intention. Would have liked to have tried the terrace bar but it was closed for a private function on the evening I intended but we did receive prior warning of this. A hired car came with the deal and if you are not quick enough to bag one of the 4 or 5 easily accessible spaces then you have to ascend a somewhat tricky ramp in order to find a spot - the ramp wall testifies to those who didn't quite judge it right!

Room Tip: A rear facing room seems the best bet to me.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank CruiseInvestor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Club Hotel & Spa

Property: The Club Hotel & Spa
Address: Green Street, St Helier JE2 4UH
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in St Helier
#6 Business Hotel in St Helier
#7 Romantic Hotel in St Helier
#7 Luxury Hotel in St Helier
#17 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Club Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
The Club Hotel & Spa, Jersey's newest and most exciting luxury boutique property. Since our opening in the summer of 2005 we are delighted to hold an "Inspectors Choice" award from the AA as a Red Star Property. Ideally located alongside our Michelin starred and 4 AA Rosette Bohemia Restaurant in the heart of St Helier and just a stone's throw from the island's breathtaking beaches, this sophisticated townhouse hotel will be the perfect destination whether on business or pleasure. ... more   less 
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Also Known As:
The Club Hotel And Spa
The Club Hotel St. Helier
The Club Hotel & Spa Jersey/St Helier

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