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“The ferry and the castle”

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Radisson Blu Waterfront Hotel, Jersey
Ranked #12 of 32 Hotels in St Helier
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 July 2014

Why the ferry and the castle - well that is the view that greeted us whenever we looked out of the window - the amphibious ferry that at low tide was a bus and at high tide a rocking and rolling boat thing. My wife and I always had a comment on the ferry passing.

The room we had on the 2nd floor overlooked the bay and the castle plus ferry. It was quite and we were never bothered by street noise unless we left the window open. If you do leave the window open expect a wind tunnel in your room with the whoosh of air that flows through.

We had a very comfortable king bed. There is free wifi that was fast enough. The room had a desk and easy chair, fridge, safe, and tea and coffee (with kettle). All a must in any hotel we stay. A trouser press was thrown in for good measure.

The bathroom was a good size and the towels were big and fluffy – a real plus for us. Soap was at times in short supply and the sink did not drain efficiently (little annoyances to have to be put right). The toiletries were good and refreshed daily.

The room was well lit and easy for work and reading. We didn’t bother with TV much but there was always something to watch – even after the World Cup.

Breakfast was well above average - especially for me with well cooked pork sausages. Tea and coffee is served at the table together with eggs to order if you do not want scrambled eggs. Smoked salmon generally was good with some tough bits every day. The Brits don’t know how to cook bacon and they have passed this onto the Radisson in St Helier. The quality was below par and looked like boiled bacon. After we asked for it to be recooked it was just hard boiled bacon!!

If you go for breakfast and do not want your room serviced you should put up a “do not disturb” sign. They are supper efficient at room make up – in a blink of an eye they are done. This is actually a great point but just be warned that they will make up the room if no sign keeps them out.

The hotel is popular for corporate events and there were often overflows on the car park so make sure you are parked before the AM start if you plan to linger at the hotel. A nip out for a walk or to the shops could leave you “parking less”.

There is a resident’s meet the management team tea from 4.30 – 5pm on some days. We could never be that precise to take them up on their kind offer.

Will we be back – for sure….

If you don’t do a ferry ride the tide you cannot say you have been to St Helier!!

Room Tip: As high up as possible and sea facing. I would not stay in the hotel if I could not see the bay and...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Hi Rob,

Wow - thank you for such a wonderful review of the hotel, you truly have captured the spirit of a stay in St Helier! We're so pleased to hear you enjoyed your time with us and it sounds like you had a fabulous time in Jersey.

We will of course pass your lovely feedback on to the whole team and we would also like to assure you that we have passed on your remarks to our chef with regards to the bacon.

Sorry to hear that you missed the 'meet the team' Afternoon Tea whilst here, but hopefully we can catch up with you next time you visit!

Best wishes,
The Radisson Blu Team

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1,361 - 1,367 of 2,442 reviews

Reviewed 18 July 2014

Don't bother upgrading to club class certainly nothing special. Rooms are standard nothing special the view of Elizabeth Castle is the only redeeming factor. People at the front desk were indifferent and often off hand and certainly NOT inviting. Breakfast was an adequate buffet but certainly nothing special. We stayed 5 nights for close to a thousand pounds and certainly was not impressed. On our last day had to complain as we sat for over 10 minutes waiting for someone to come and take a coffee order.Not impressed -would not return.

Room Tip: don 't bother.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank berdiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Dear guest,

Thank you for taking the time to review your recent stay at our hotel. We're sorry to hear you did not have a rapport with our staff, this is certainly atypical feedback to that which we usually receive and we're sorry to hear this tainted your stay with us.

Our Business Class rooms offer a complimentary Nespresso machine and upgraded toiletries, plus the added benefit of the much loved views over the Elizabeth Castle and Marina. We appreciate that everyone's taste is different and apologise that the room was not suited to you on this occasion.

We have passed on your feedback with regards to the service for coffee to our F&D manager and we will endeavour to ensure this does not happen going forward.

We hope you will return to the Radisson in future for an improved stay.

Best wishes,
The Radisson Blu Team

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Reviewed 18 July 2014

We had a lovely break here, just for a few days. The hotel was quiet, well situated and extremely comfortable. Breakfast was excellent. The staff were very attentive. We will certainly come back again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Hi Caroline,

Thank you for your wonderful comments following your recent stay with us, we're thrilled you enjoyed your holiday!

We look forward to welcoming you back soon :)

Many thanks,
The Radisson Blu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Stylish Scandinavian influenced hotel with an inspirational waterfront view (in good weather!). Room service menu looked good, but quality wasn't great, would recommend heading to close by restaurants for much better quality. Wifi was a little slow, but free which is always welcomed! Staff are friendly and an international mix. Gym & "Spa" has the basics, very small but view over the water is nice. "Spa" is a real stretch for these facilities, 10m pool, sauna and steam room, but basic public swimming pool standards otherwise. Absolutely works well as a business hotel, if you're looking for a quintessential Jersey experience I'd probably recommend alternatives.

Room Tip: Obviously water facing rooms are significantly nicer if on vacation, but there's plenty of water...
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank RowenaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Hi Rowena,

Many thanks for taking the time to review Radisson Blu Jersey, we're glad to hear you enjoyed your time with us!

We have taken on board your comments with regards to the room service menu and have asked our chef to investigate this. Our newly refurbished restaurant and bar offer some fantastic options for dining also, with an all new menu, so if you do happen to visit us again we would highly recommend trying these out!

We're pleased to hear you enjoyed the wonderful views surrounding the hotel, and hope you will stay with us again some time.

Best wishes,
The Radisson Blu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Staff are very helpful and nothing seems too much trouble. Very clean and modern, great location.
Breakfast was very busy with business people wandering in for breakfast meetings, but we always had loads of choice. The only down side to the hotel was the private function area, there was a party there on our first night and it was hard to get some sleep as the function area was opposite our room. If you have a sea facing room, it won't be a problem, but for the other 50% of the hotel, it is. Along worth previous comments about management allowing these functions to the detriment of a lovely quiet 4 star hotel and it's guests.

Room Tip: If you want a sea/harbour view, book a room with an odd number as the even numbers face the car park...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Hi Neil,

Many thanks for your review of the hotel, we appreciate your feedback and are glad to hear you enjoyed your stay with us for the most part.

We're sorry to hear you were disturbed by an event one evening, we do have an onsite security team on hand to deal with any issues such as this, so please do feel free to call reception if you happen to stay with again and experience this. We do not usually have any issues with this as only 25-30% of our rooms are above the function room and our security team are very good at controlling any noise issues, so we are sorry to hear on this occasion that you were affected.

We're glad that you found our staff helpful and enjoyed the location of the hotel, we do hope you will return to stay with us again.

Best wishes,
The Radisson Blu Team

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Reviewed 17 July 2014

First time in Jersey, the Hotel was in great location you could walk to the shops and beach, great views overlooking marina with the castle in the background. The staff were very friendly and helpful.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels
Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Hi Wayne,

Thank you for your review, we're so pleased you found our team to be friendly and helpful! The location of the hotel sure does help with reaching all the local attractions and amenities too!

We hope you will return again soon.

Best wishes,
The Radisson Blu Team

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Reviewed 15 July 2014

Mum and I stayed in the radisson blu in the end of june, we found the hotel to be very clean, staff were very friendly. The only thing we found that the evening meal wasn't great and very expensive. Other than that we couldn't fault it.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Gillian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERZR, Director of Sales at Radisson Blu Waterfront Hotel, Jersey, responded to this reviewResponded 21 July 2014

Hi Gillian,

Thanks for a lovely review of your recent visit with us, we're pleased you enjoyed your trip!
We will also pass on your feedback with regards to the restaurant to our F&D manager.

We hope to see you again soon!

Best wishes,
The Radisson Blu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Waterfront Hotel, Jersey

Address: Rue de l'Etau, St Helier JE2 3WF (Formerly Radisson SAS)
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in St Helier
#2 Business Hotel in St Helier
#4 On the Beach Hotel in St Helier
#4 Spa Hotel in St Helier
#6 Luxury Hotel in St Helier
#9 Romantic Hotel in St Helier
#11 Family Hotel in St Helier
Price Range: £83 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Waterfront Hotel, Jersey 4*
Number of rooms: 195
Official Description (provided by the hotel):
Relish captivating views at this waterfront hotel in Jersey. Explore unspoilt beaches, magnificent cliffs and picturesque landscapes from this attractive Channel Islands locale. Located directly on the bustling waterfront promenade, this hotel offers Jersey visitors premium accommodation. Enjoy amenities like Free high-speed, wireless Internet as well as the convenience of an in-house health club. Savour a meal alfresco at the Waterfront Restaurant and Terrace, and take advantage of easy access to nearby attractions like Elizabeth Castle. To top it off, this venue's five fully equipped meeting rooms make it the perfect place for mixing business with pleasure. ... more   less 
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Also Known As:
Radisson Blu Waterfront Hotel, Jersey Hotel St. Helier
St Helier Radisson
Radisson St. Helier
Radisson Blu Waterfront Hotel, Jersey St Helier

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