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“Outstanding potential - needs investment”
Review of Chateau La Chaire

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Chateau La Chaire
Ranked #1 of 5 Hotels in St Martin
Certificate of Excellence
Reviewed 5 March 2012

This hotel has the potential to be exceptional.

Starting with the positives, of which there are several, the location is beautiful. The hotel is nestled into the hillside above Rozel Bay, it is the ideal hideaway for a romantic weekend away or from which to explore the north coast which boasts secluded harbours and breathtaking views, Jersey at its most rugged and spectacular.

Chateau La Chaire has a rich and intriguing history and the hotel has a charming atmosphere, stepping inside is like being transported back in time. The welcome we received was also delightful, and the service we received throughout our stay was commendable. All staff were accommodating, unfailingly polite and seemed to enjoy looking after their guests which is not always a given in the hospitality industry.

The communal areas of the hotel are traditional in style, perfectly in keeping with the history of the property and provide a cosy and unique atmosphere within which to enjoy a relaxing meal (excellent local produce and a great menu) a drink (well stocked bar and knowledgeable staff) a quiet read of the papers, as I said, there are lots of positives!

Unfortunately, what really lets Chateau La Chaire down is the guest rooms. I have read other reviews where the hotel management have insisted the style is 'traditional' but in my opinion there is a big difference between antique and shabby chic.

Away from the downstairs communal areas, the hotel could seriously benefit from a coat of paint and a set of new carpets. Our room was on the second floor and again, there were some positives. The bathroom had clearly been renovated and we had none of the issues mentioned by other reviewers with the quirky shape which added character. There was also good quality bed linen, a lovely soft robe and fresh fruit.

Unfortunately, there were also some fairly major negatives. A filthy, tatty orange carpet which was so ancient and worn it was struggling to maintain contact with the skirting boards. A very dated dressing table and bedside table set, retro fitted with plastic office furniture wheels. Two single mattresses on a double divan, both of which had blood stains viable through the sheets and the whole room in desperate need of a (matching) coat of paint.

It was such a shame! We had booked the hotel for a relaxing night away from home, however after our gorgeous meal, we were really tempted to actually drive home rather than spend any time in the depressing room.

This hotel has so much going for it and a great reputation (it was recommended to us) but serious investment is needed to improve the standard of the accommodation if that reputation is to continue. If this happens, I am sure the hotel will have another bright 160 years ahead but without it, there are plenty of truly luxurious alternatives available on the island where you won't have to keep your shoes on in the room to avoid standing on the dirty carpet!

  • Stayed: March 2012
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4  Thank jerseyhotelinspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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328 - 334 of 447 reviews

Reviewed 4 March 2012

Wonderful hotel, quiet relaxing atmosphere. Very welcoming staff. Just one negative the bed was a small double and hence not a good sleep, otherwise everything else was fab.

  • Stayed: February 2012, travelled as a couple
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Thank Mumoftwo1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

We have stayed at this hotel on four occasions now. Each time the welcome and standard of hospitality has been charming. The service is as engageing as suites this grand old building that is set in a peaceful valley. It is the small touches that make all the difference, such as the complimentary drink as you are being signed in. Then being taken to your room (not being left alone with "your upstairs on the right" etc). The hotel has a very comfortable lounge, a cosy bar room, and pleasant dinning room(s). The bedrooms are spacious and very comfortable, with modern facilities and room to just sit and relax. The main private car park is a short walk away, although there is limited space near the reception. Rozel is quiet. It has a pub and restaurants. As it is, this is a place to stay if you prefer the peace and quiet.

Room Tip: All rooms are good. Quietest are probably at the rear, as rooms used in the evening are below those...
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  • Stayed: March 2012, travelled as a couple
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Thank EuroMotoPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

I was lucky enough to win a prize of a 3 night break for 2 at the Chateau which included a stay in the suite, 2 five course meals, champagne on arrival and flights and car (can't forget the afternoon tea and breakfast as well). Now that I've made everyone jealous, I'll begin my review!

Location:
The hotel is set in a fairly rural part of Jersey and as we arrived at night, we were glad to have the very comprehensive directions from the hotel website to hand. Thanks! This was our 3rd trip to Jersey (with the other 2 having been taken last year so we're obviously smitten) but had previously stayed in St Helier so this was a contrast for us. The hotel is set back off a green lane in the small seaside village of Rozel Bay and although we didn't explore the bay, I understand there is at least one other hotel and / or bar there. I would suggest that due to its location, a car would be necessary.

Car Parking
If arriving by car, be warned that there are a large number of steps leading up to the hotel so you may want to try and use the couple of parking spaces just past the main entrance to drop off your luggage before parking in the hotel car park.

Reception and staff
Upon arrival, we were welcomed by Susan, the restaurant manager and were offered a complimentary glass of port or sherry which we gladly accepted. Susan explained all the usual matters like breakfast times and showed us where we’d be eating dinner, offered us a morning paper etc. She then showed us the lounge area, bar and our room. Throughout our stay, the staff was exceptional. The restaurant staff were friendly and efficient and a pleasure to talk to. Both receptionists were extremely knowledgeable and helpful and on the day before our return, reception printed our boarding passes for us.

Lounge and bar
The lounge is very large with a large number of settees and chairs grouped around coffee tables, a piano, desk with papers and magazines and an honesty bar with soft drinks and spirits. The ceilings and walls are decorated in a Rococco style. This is where you’ll take your afternoon tea (tea and scones with jam and cream) and your pre-dinner drinks. We didn’t use the wood panelled bar but it looked very cosy.

The Suite
Well, when we first entered the suite, the door was open and I thought we’d been shown into another public area as we saw the 3 settees, 10 seater dining table and huge chandelier but no, this was our room for the next 3 days. The bedroom is located on a mezzanine, behind which was the bathroom. The bed was large and very comfortable. The only thing to be aware of is that the suite sits under 2 balcony rooms and with the bedroom being so close to the floors of the room above, less thoughtful guests who have their TVs on loud and chatter incessantly until gone midnight and then clomp around in their heavy boots from730am, may disturb you (take earplugs)! The bathroom has a large power shower and a big Jacuzzi bath. Elemis toiletries are supplied and refreshed daily and dressing gowns and towels are lovely and soft and good quality.

Meals
Breakfast is a mix of buffet (for pastries, cereals and yoghurts) and you can the order from an extensive hot menu which included traditional cooked breakfast, omelettes porridge etc. We dined in the restaurant on the 1st and 2nd evenings and on the 1st evening I enjoyed a lovely pheasant starter and a fish dish. We took our tea and cheese platter into the lounge and it was a quiet but relaxing atmosphere in there.

Atmosphere/clientele
I read a couple of the other reviews which referred to the hotel atmosphere as being “stuffy” and I don’t agree but I can see how for people who’ve never stayed in a more traditional hotel, it could seem that way. It is true that as most people staying and /or dining were couples, there was a tendency to talk quietly but I found that refreshing. All too often a pleasant meal is spoiled by people talking unnecessarily loudly. We had a good chat over breakfast with a lovely couple who were staying over for their husband’s birthday and exchanged pleasantries with others in the lounge. The staff certainly weren’t stuffy and no-one looked down their noses at anyone else as far as I could see. I can honestly say, we felt completely relaxed and at ease during our whole stay. On the last day, my husband was unwell and we stayed in the suite way past our check out time and then crashed in the lounge for the early part of the afternoon and again, we didn’t feel we were in the way or an inconvenience.

If I have 1 negative comment it would be about the standards of the room housekeeping during our stay. There were thick layers of dust around the TV and skirting boards and on the 3rd day, on returning to the hotel at 3:30 we found our room hadn’t been cleaned. The receptionist was most apologetic and said it would be cleaned at turn down (understand the housekeeper was on her own that day). Unfortunately, the bath and sink weren’t cleaned at all that evening either but as I say, just a small niggle that I may have been more bothered about if we’d paid for our stay and not had it as a competition prize!

Overall, we had a wonderful time and will recommend Chateau La Chaire to our friends. Thanks Susan and the rest of the team.

  • Stayed: February 2012, travelled as a couple
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1  Thank HampshireCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

My partner and I live in Jersey and this is our favourite place to stay. The grounds and hotel are lovely. We stayed here saturday and were very lucky to get an upgrade to the suite. This is not the first time we have stayed in the suite and if you can do, the double jacuzzi bath is well worth it! We have stayed here several times and all the rooms are lovely, they are comfortable, extremley clean and the toiletries are gorgeous (they even supply body lotion, which I am a stickler about in hotels!!). The dinner was excellant and the staff attentive and the breakfast is amazing. We are so lucky to live on this island and have this beautiful hotel just around the corner. We cant wait for our next stay!

Room Tip: The suite if you can if not their superior rooms are stunning
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  • Stayed: February 2012, travelled as a couple
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Thank Jodie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2012

Dinner menu excellent, we had an extra course of Oyster, which was beautiful. Rooms are excellent and nothing was too ,much trouble for the staff
Would come again.

  • Stayed: February 2012
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2  Thank Easterholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

We have spent 5 nights at Chateau la Chaire just at the beginning of the year on their great offer with flights, car and half board and we really had a wonderful stay.
The house is really beautiful: a traditional country house well managed and converted into a cosy and really oustanding hotel.
We stayed in room 4 Jasmine a wonderful superior with romantic four-poster bed, a large jacuzzi for two and all the nice touches and conforts you expect from a home away from home. We really enjoyed coming bak from our tours around the island and have the traditions Jersey cream tea in the lounge.
The restaurant is generally of good standard, although as some other reporst said, the menu varies only slightly from day to day. It is nevertheless very pleasant and definitely based on frsh local products. Foood presentation is also generally very nice and overall a good experience.
Service is also good and sometimes more friendly than very professional which is a good approach to make guests feel at home!
A great experice and a chance for us to fully enjoy a traditional country house.
you definitely need a car to be at ease and explore the island and some might not appreciate the fact that the house does not have a sea-view or facilities such as a pool or spa, but chic country style and tradition lovers would really appreciate it

  • Stayed: January 2012, travelled as a couple
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1  Thank RACMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau La Chaire

Address: La Vallee de Rozel, St Martin JE3 6AJ
Region: United Kingdom > Channel Islands > Jersey > St Martin
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 5 Hotels in St Martin
Price Range: £81 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chateau La Chaire 4*
Number of rooms: 14
Official Description (provided by the hotel):
Originally built in the 1800’s as a gracious private home, nestled against the cliffs of the wonderful wooded valley of Rozel, the Chateau La Chaire Hotel is now recognised by the major guides as one of the finest small luxury hotels in the British Isles.The hotel offers a range of stylish accommodation, including a spectacular split level suite and many rooms with feature beds such as four posters, private balconies and ensuite spa bathrooms. Luxury Elemis toiletries and soft towelling robes are provided in all rooms together with a host of other extras you would only find in a first class hotel. ... more   less 
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Also Known As:
Chateau La Chaire Hotel St. Martin
Chateau La Chaire St Helier
Chateau La Chaire Jersey/St Martin

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