I stayed here fourteen years ago on my first visit to the island. Happily/sadly, it hasn't changed too much.
We always favour the west of the island so a return to the east was desirable. This hotel is perfectly located - easy walking distance to St Helier and right on the beach. It is on the road to the east and has parking. Perfect really.
The hotel has been revamped since our last stay but this is a transition from old-fashioned to basic. But, as the saying goes 'it does exactly what it says on the tin'. It's clean, it has the facilities and an indoor pool. It has free WiFi throughout which is brilliant and the rate charged was very competitive.
The room was IKEA-esque. Functional. The bathroom was okay but no added extras other than a small bar of soap and a plastic cup which was not replaced after its first use. The shower was fine, plenty of hote water, but gushed too fast for the tray to drain it so I stood in water for the duration.
Breakfast was fine - limited but fine. Nothing to disguish it from other hotels in the same bracket. Would have like some other bread alternative to sliced pan. Would also have liked some fruit yoghurt instead of only natural. The sausages, however, were wonderful! The restaurant staff were welcoming and efficient.
I had one drink in the hotel's 'Cocktail Bar' but found the decor and atmosphere too sterile for my liking. I simply wanted to drink and go.
So gripes? The whole hotel could all be a lot more customer friendly. Breakfast ends - even at the weekend - at 9.30 which is earlier than anywhere we usually stay. I asked for a late checkout of two hours and I had to pay - I never have to do this in other hotels on the island for an extra hour or two. So I paid the money and tried to snooze but Housekeeping banged on the door twice to get me to leave. I explained I'd paid. No sooner had I said this than they had Reception ring me - twice. So infuriating and I've never experienced the like - anywhere. Was my word not good enough???
The bedroom walls are like paper so from where the bed was located, I got to hear next door's bathroom habits - in full. In addition, the bathroom fan was left on for two full nights making it almost impossible to sleep. On the second night, I asked Reception to ask the guest in the next room to switch off the fan. Reception, however, rang me twice. Then came to the room, said they couldn't hear any noise and left. And so the fan kept going and I got little to no sleep for TWO nights. I asked for the hotel's assistance and got disbelief instead.
Both with requesting assistance with the fan and booking/paying for the late check-out, I felt I was disbelieved. The mistake for the check-out was on the hotel's side - all this upset and badgering to get me to leave for under two hours is quite simply unacceptable. Whatever happened to 'the customer is always right???'
Would I return? Possibly as the price and location suits but only for a very short stay. More than three days in that room and I'd go gaga.
- Official Description (provided by the hotel):
- Best Value 3* Hotel in Jersey Channel Islands! We are a privately owned family run hotel right opposite the Sandy Beach of St Clements and the Havre des Pas sea pool. We are a short walk to the town centre of st Helier.The Hotel de Normandie offers an indoor heated Swimming Pool and Jacuzzi, a games room for the young at heart with table football and a ping-pong table and we have a sun terrace and an outdoor patio. We serve food nightly in the lounge bar and offer free WIFI. We have limited on-site FREE parking and a fantastic full English breakfast to get you ready for your day and all for a great price! ... more less
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- Also Known As:
- De Normandie Hotel
- De Normandie St Saviour
- Hotel De Normandie Jersey, Channel Islands