We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely 5* Hotel just lacking in 5* Management Approach.”
Review of Longueville Manor

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Longueville Manor
Ranked #1 of 5 Hotels in StSaviour
Certificate of Excellence
Jersey, United Kingdom
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Lovely 5* Hotel just lacking in 5* Management Approach.”
Reviewed 10 April 2012

I have taken the trouble to remove & resubmit my review of this hotel as 2 months have elapsed since our stay and I wanted to make it clear I have still not received any contact or apology from them which is quite frankly shocking. My husband & I stayed in the 4 poster Longueville Suite for 2 nights Valentines Weekend. Let me make it clear that for the 2 night package in The Premier Longueville Suite we paid just short of £1000. The suite itself was exceptional, stunning period 4 poster bed, beautiful bathroom, lovely little dressing room & relaxing lounge area. We couldn’t fault anything about it. On the first night we enjoyed the 7 course tasting menu with wines which was wonderful with one exception. The soufflé from which my husband got food poisoning. It was burnt on the outside & raw in the middle and I left mine. The lady at the table next to us sent hers back, quoting the same reason. And the couple at the table across from us also complained about theirs. Unfortunately my husband had already eaten half of it before he realised. To say he was violently sick all night & most of the next day is an understatement, he was unable to have breakfast which of course was included & unable to struggle out of bed until 3pm in the afternoon. I did inform reception and the restaurant in person & whist the lovely staff were very kind & polite I was extremely surprised in a 5* hotel not to receive a call or visit from either the manager or head chef. Let me say when we stayed in another Relais & Chateaux hotel in Italy several years ago (pre my Trip advisor days!) i had severe sunburn (clearly no fault of the hotel) and the manager called my room to see if i wanted a doctor & sent me cream from the Spa!!???). The more people i have told about our stay at Longuevile Manor over the past 2 months the more people have been amazed that nobody to this day has contacted us. My poor husband did attempt to struggle down for dinner the second night as we had a 6 course Valentines Meal booked & paid for. He had to drink mineral water though & left the majority of his food which the staff commented on. As massive foodies this was incredibly disappointing, especially as the food was amazing. My meal, I have to say, was wonderful. My husband felt to ill to sit and have after dinner drinks & enjoy the beautiful lounge & Harp player & I had to ask the restaurant to send my coffee up to the room so he could go back to bed. They were giving out Roses to the ladies with coffee and they even sent a waitress up to our room to give me a rose as we had to go to bed so early. They were incredibly apologetic, helpful & really lovely, but again no call or visit from the manager or head chef. This is a stunning hotel, the room was beautiful, the service was great, the food with 1 obvious exception was amazing, shame we unfortunately couldn’t enjoy it as much due to my hubby being unwell. This hotel absolutely warrants its 5 * rating unlike Jersey' other alleged 5* hotel. My only grievance is that due to an error on the part of the chef my husband was unable to enjoy the experience. I am a Nurse & my husband is a member of medical staff at the hospital so we remain in no doubt as to his diagnosis. My husband was actually off work the rest of the week with gastroenteritis as a result of severe food poisoning. That aside this is a beautiful hotel, its just such a shame, whilst it delivered on most levels I always think its how a hotel deals with a problem that shows their true customer service. We still haven’t had an apology, even an email from the hotel which is quite shocking. All in all it was an expensive weekend in bed!!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bella00Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

809 reviews from our community

Traveller rating
    712
    75
    14
    6
    2
See reviews for
92
566
7
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (260)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
York, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 March 2012

We recently spent three nights at Longueville Manor and it was impeccable. The owner and staff were so helpful and friendly - nothing was too much trouble. The food is superb and the whole place has such a relaxed feel about it. Would not hesitate to have a return trip.

Room Tip: When booking ask about the bathroom facilities - we were a little disappointed to find that we had a...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucks
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 March 2012

We had a 4 night break at the Longueville. Lovely hotel, excellent staff, highly recommended.

Great VFM.

MJG123

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 March 2012

We have just spent 3 nights at Longueville Manor in Jersey, and had a fantastic time. The room was amazing with a super king bed, living area, patio, and big bathroom. The food food was same as a Michellin star restaurant and the staff were friendlyand helpful.

It isn't the cheapest place to go to, but well worth it for a special occassion.

We look forward to returning in the future.

Room Tip: We got a deal for dinner bed and breakfast. There are different dinner menus so make sure you get...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thegirlsaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 March 2012

If you're looking for perfection then look no further.

The Hotel is a delight. You feel comfortable from the minute you arrive.

The Manager and his staff are to be congratulated. A rare seamless blend of friendliness and professionalism. The food is simply delightful.

It is difficult to add to what has already been said but we would like to say congratulations and a very big thank you to the whole team for making our stay such a wonderful experience.

If you think I'm overdoing this the all I can say is go there and try it yourself!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grumbleweed1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2012

When I want to be nurtured, wrapped in comfort, fed fabulous food and want a memorable evening, I choose the restaurant at Longueville Manor (we live nearby). Last week we had a really special evening of private celebration and the week before I took my niece on an Auntie/Niece date to a charity hat event and luncheon. I love this place, it can be grand and it can also be like your favourite country house.

  • Stayed March 2012, travelled as a couple
    • Value
    • Service
Helpful?
Thank thehannings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daventry, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 17 March 2012

I spent a long weekend at the Longueville Manor Hotel with friends to celebrate birthday. I was a bit underwhelmed by the location of the hotel as I was expecting it to be somewhere more secluded. However, the grounds were very pleasant, the staff were exceptionally welcoming and friendly. The room was spacious although a bit dated but it faced the road and it was a bit noisy. I had difficulty sleeping on the bed ( but that could just be me ). Cooked breakfast was average and the continental selection was adequate. The afternoon tea was excellent. I also had the chance to enjoy one evening meal that was excellent.

Room Tip: Ask for a room not facing the road.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TT_Daventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near StSaviour
4.5 mi away
Hotel La Place
Hotel La Place
#1 of 16 in St Brelade
969 reviews
6.6 mi away
The Atlantic Hotel
The Atlantic Hotel
#6 of 16 in St Brelade
740 reviews
0.9 mi away
Hotel de France
Hotel de France
#1 of 32 in St Helier
1,855 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Grand Jersey Hotel & Spa
Grand Jersey Hotel & Spa
#5 of 32 in St Helier
1,625 reviews
4.0 mi away
La Haule Manor
La Haule Manor
#1 of 4 in St Aubin
755 reviews
1.3 mi away
Royal Yacht Hotel
Royal Yacht Hotel
#2 of 32 in St Helier
1,879 reviews
Show Prices
Show Prices
Show Prices

Been to Longueville Manor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Longueville Manor

Property: Longueville Manor
Address: Longueville Road, StSaviour JE2 7WF
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > StSaviour
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in StSaviour
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Longueville Manor 5*
Number of rooms: 30
Official Description (provided by the hotel):
Longueville Manor is the Channel Island's most highly acclaimed hotel and restaurant. It is the only AA Five Red Star hotel and the sole member of the exclusive Relais & Châteaux luxury hotel collection. This delightfully refurbished Jersey manor house has 30 beautifully appointed bedrooms and suites. Together with the recent addition of The Cottage Garden, a luxurious boutique spa, the property is now recognised as one of Europe's most celebrated getaway destinations. Guests are offered the warmest of welcomes, a home from home atmosphere from arrival to departure together with superior yet understated service. With an impressive attention to detail, the hotel is a haven of luxury and indulgence. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Odigeo, Priceline, World Independent Hotel Promotion, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Longueville Manor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Longueville Manor St Saviour
Hotel Longueville Manor
Longueville Manor Jersey, Channel Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing