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“Top Drawer”
Review of Longueville Manor

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Longueville Manor
Ranked #1 of 5 Hotels in StSaviour
Certificate of Excellence
Wrexham, United Kingdom
Level 5 Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Top Drawer”
Reviewed 13 August 2012

We stayed at this hotel to celebrate my husband's birthday and we couldn't have made a better choice. The staff were wonderful and nothing was too much trouble.

We had afternoon tea on the 'special' day and the hotel even supplied a wonderful birthday cake (at our request). The food at dinner and breakfast was outstanding and earlier reviewers must have been very unlucky or not easily pleased.

Our room was upgraded and was absolutely beautiful and although my sister and brother in law, who travelled with us, were in a standard room they were perfectly happy with it, as we would have been. Both of these rooms were situated at the front of the hotel and the road noise was negligible and didn't bother us at all!

We would recommend this hotel to anybody and hope to return soon.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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818 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (263)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Wiltshire, United Kingdom
Level 5 Contributor
84 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 12 August 2012

We spent three nights at the Longueville Manor in July 2012. We don't normally (in fact I don't think, ever!) stay in five star hotels, but we managed to secure a good deal and wanted a touch of luxury as we were having a few days away for my birthday.

The hotel staff were welcoming from the moment we set foot on the premises, wherever we were in the hotel, we were greeted by staff from bellboy to MD level, often by name. Their attentive mannners really set the hotel apart, we felt that nothing was too much trouble for them. We hired a car during the stay and the receptionist was happy to deal with returning the keys when the car was collected, so we weren't disturbed from our breakfast. There was sufficient free parking available when we needed it, but it did seem to be problematic on our arrival day when the hotel was hosting a celebratory function.

We stayed in a classic room, overlooking the front of the hotel so there was some road noise, but not enough to disturb us. The room had free wifi and was small, but comfortable and perfectly formed. It came with everything we could need, except tea and coffee making facilities, which were brought to us on request. Drinking water and apples were provided in the room, as well as shortbread. The deal we had purchased had entitled us to a half bottle of champagne on arrival. The hotel were happy to swap this for fruit juice as I'm not a big drinker and remembered this throughout the stay, I wasn't bothered by the wine list once!

We were exceptionally lucky with the weather and so got to explore the grounds and relax on the sun loungers beside the pool. We ate in the restaurant each night. The food was excellent, albeit portion sizes meant that I couldn't manage three courses. We booked a table for dinner each night and whilst we were eating, our bed was turned down. Never have I returned to a room before to find the bed turned down and turn down mats on the floor. If I'd have expected it, I'd not have left the room so untidy on the first night befor rushing down to dinner!! The restaurant had two rooms, a formal, dark wood pannelled room, and a lighter, airier room overlooking the garden. After two nights in the formal room, we chose to eat in the garden room, which seemed to encourage people to chat more, as it was less oppressive and airier. It was nice to have the choice of atmosphere.

Breakfast was also very good, and at both breakfast and dinner the waiting staff mesmerised me by being what I imagine to be a perfect example of silver service. Breakfast was varied, with both a buffet and cooked breakfast option and the homemade marmalade was delicious.

If you're looking for a touch of luxury, or just to spoil yourself on a visit to Jersey, this is the place to stay.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blondie247772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 11 August 2012

Unlike the review below ‘Nice hotel and good service but some fundamental failings really let it down. Not a 5*’ I’d like to say that for us Longueville Manor was absolutely a five star experience, made even better by the staff. I always take hotel star ratings with a pinch of salt, and much prefer hotels where being well looked after is more important than the availability of 24 hour room service. Hence my Trip Advisor addiction!

Longueville Manor ticks all the boxes, from the endless patience of the reception staff in answering my queries before booking, to the charm and friendliness of all the front of house staff. Pedro, the general manager is a star and made my family feel really comfortable and at home as did all the highly efficient staff in the restaurant.

We were fortunate to be upgraded to a beautiful suite (having booked a deluxe room) with a stunning bathroom. Watching the Olympics while you have your morning shower is an experience!! The hotel’s outdoor pool is nicely heated, with very comfortable sunloungers and endlessly attentive staff.

Food excellent, if I was to have one tiny criticism it was that the appetisers before each meal were more or less identical for the three evenings we were there. Breakfast delicious, and a super choice. I didn’t think the croissants were stale, and it was fantastic to have freshly squeezed orange juice and really good coffee.

To answer some of the particular criticisms in the previous review, it is perfectly possible to ask for complimentary tea and coffee facilities to be brought to your room –we did because we didn’t want to be tied down to a particular time to wake up. The hotel is in a stunning old building, and air conditioning would be very difficult to install. If you are concerned about getting a table for dinner, they are more than happy to reserve one but since it is a very popular restaurant for non-residents it’s probably wise to do this fairly early in the day.

Would I return? – Absolutely!!

Room Tip: Ask for a quiet room at the back of the hotel.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahSwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyon, France
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 August 2012

If you are looking for a really peaceful retreat you will NOT find it here. No air conditioning in the so called delux room (open windows for air) and significant road noise (the manor is located adjacent to a busy road not shown in the pictures) create a somewhat less than peaceful get away. The room was comfortable, neat and well serviced but we could also hear the German family above (yes, hear them). The pool is lovely but During our stay was spoiled by kids. The highlight for our stay was the quality of the food and service in the restaurant which was excellent! Fully deserving of a visit - Our recommendation is therefore certainly come for the food, but research quieter locations to stay if your wish is peace and tranquility, you'll be happier and also save tons of money. Not really 5*

Room Tip: Maybe a room on the back of the hotel away from the road would help a little.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 August 2012

Rule 1 of a hotel - provide a good night's sleep. Sadly this lovely hotel failed to do this for my wife and I on a 3 night stay there.
The problems were many: In the (non air conditioned) room the towel rail had been left on, so we opened the windows to cool the room after switching it off, which seemed fine, but then when we got into bed we discovered the duvet was 10.5tog - in mid summer with no air con! The room (a Classic) was quite small.
There is no tea/coffee making facility.
The door to the room had a 1cm+ gap around the whole edge letting in the bright light from the corridor which remain on all night. It was like having a light on in the room.
The curtains were semi transparent so come 5.30 the sunrise woke us up having managed only a few hours max asleep.
We discovered the next day that there is a fan in the room, which the front safety grill fell off as I picked it up. It had no means of locking it, so is dangerous. It also sounded like the little plane we flew in on.
The pillows were the very light fluffy hollowfibre variety which collapse entirely under the weight of your head.
I talked to reception about these problems and they changed the duvet (cheap hotel covers with slits at the head end corners for easy changing) for a sheet and blanket option. The fan remained as was for our whole stay. The lightbulbs were changed in the corridor as a solution to the door not being sealed which unsurprisingly failed to make any difference. Our pillows were replaced with cheap lumpy foam ones, but they were an improvement.
So the staff were all very friendly and attentive to this but it shouldn't happen in a 5* hotel anyway. We were not however, offered an alternative room.

We ate out on 2 nights and decided to treat ourselves to the rather expensive restaurant for our last night. In the afternoon we went to book a table and were told it was full at anytime before 9pm, so we decided to have their 'casual dining' option which we couldn't have in the usual room because it was booked for a wedding reception, so we - and half the hotel - had to eat at low coffee tables in the bar sat on sofas. This was not at all comfortable, especially for my pregnant wife.

The breakfast was not great - the croissants and pain au chocolate were very stale and the scrambled eggs were a bit dry and salty. The home smoked haddock was excellent however, and there was a good range of things to choose from at the buffet. If you don't have breakfast included it is very expensive at £17.50 for continental and £24 if you want to add a cooked option. For that price, I'd expect fresh croissants.

The next day my wife paid as it was a birthday treat for me and a break for us alone while we had a babysitter looking after our son at home. Hence our disappointment at not getting much sleep. She was shocked to find a 20% compulsory service charge added to the bill for food and drinks we'd had in the bar. Not only that, they had charged us £9.50 per day for a morning cup of tea each brought to the room. We were not aware there was a charge for this at all, and they had to refund 2 of the 3 days tea as we never received them anyway. An expensive way around the lack of tea/coffee facility in the room which would also be far less disruptive.

Whilst the hotel and its' grounds are very pretty, if you want to wander outside the hotel, you will need a car as it is not in the best part of St Helier - there's nothing around unless you want to buy a car!

My wife paid £175/night on laterooms.com, which was about half the rack rate. It was still twice as much as it should have been, so I cannot recommend this hotel.

Room Tip: Do not pick a Classic room, but then the others are way over priced!
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2012 via mobile

Great venue service is second to none, restaurant food is Amazing! Breakfast of champions, very good home smoked fish; all this at a cost but excellence doesn't come cheap; you get what you pay for though.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neoplasme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2012

I was taken here for my 30th birthday by parents and siblings; and I couldn't have asked for a more perfect place. The rooms are amazing, each with individual touches with everything you could wish for and more (the home made short bread was a lovely treat and REN toiletries were a nice touch). The staff could not do enough for you and every single member of the team made you feel truly welcome; from the doorman to the waiters. The restaurant served great food in a formal but unpretentious setting.
The whole place had a luxurious yet homely feel to it. A 3 day break felt like a true rest away from it all. Thank you Longueville for looking after us all so well!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jamie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Longueville Manor

Property: Longueville Manor
Address: Longueville Road, StSaviour JE2 7WF
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > StSaviour
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in StSaviour
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Longueville Manor 5*
Number of rooms: 30
Official Description (provided by the hotel):
Longueville Manor is the Channel Island's most highly acclaimed hotel and restaurant. It is the only AA Five Red Star hotel and the sole member of the exclusive Relais & Châteaux luxury hotel collection. This delightfully refurbished Jersey manor house has 30 beautifully appointed bedrooms and suites. Together with the recent addition of The Cottage Garden, a luxurious boutique spa, the property is now recognised as one of Europe's most celebrated getaway destinations. Guests are offered the warmest of welcomes, a home from home atmosphere from arrival to departure together with superior yet understated service. With an impressive attention to detail, the hotel is a haven of luxury and indulgence. ... more   less 
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Also Known As:
Longueville Manor St Saviour
Hotel Longueville Manor
Longueville Manor Jersey, Channel Islands

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