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“Very satisfied”
Review of Merton Hotel

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Merton Hotel
Ranked #2 of 5 Hotels in StSaviour
Certificate of Excellence
Reviewed 12 October 2012

This was our third stay at the Merton and this time we were in the Suites. They were very impressive, in terms of the standard of accommodation, the size, the fittings, the private car park with lift straight to your floor etc. The price premium is about right given the additional quality and privacy.
As a family, we really apprecaite the choice of eating places - the main restaurant always has a great deal of choice which means that everyone can find something that they like whereas the Italian restaurant has a better quality feel to it for a nice treat. It's not the Ritz but it's not a roadside cafe either.
Needless to say that the pool in the acquadome is excellent - whatever the weather, it's a nice place to relax. Inside or out, it's great.
The highlight for us as a family is the kids entertainment. This was the first year that our daughter went into the kids zone and that was a real hit for her with things like learning cheerleading or rehearsing shows for later. We liked it also, as it meant that we could have a little time for ourselves in the restaurant or the bar or whatever....Our daughter enjoyed the entertainment afterwards in the Star room although in previous years we had rather felt that the 'compere' had a rather old-fashioned approach to treating children - the games were just silly and simple. There was a new entertainments manager this year (our daughter called him 'Mr funny pants') and he was outstanding - the games, the shows etc. were varied and engaging and a real treat. He really threw himself into it every night (and on one night set himself up as the fallguy for some 'flan throwing' - see pic). He led the 'party dancing' which was to the latest music and he deserves the 'best employee of the week' award in our view.

Room Tip: Choose a suite if you can afford it - you won't be diappointed.
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  • Stayed: August 2012, travelled with family
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Thank Jan176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,147 - 1,153 of 1,758 reviews

Reviewed 11 October 2012

Have eaten in the restaurant and had the three course meal for £28.50. The menu was good but over priced for what was available. Staff not very attentive but plenty of them.

Overall not very much to say but I wouldnt choose to go there again

Room Tip: Book outside Hotel
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  • Stayed: September 2012, travelled with friends
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Thank brendanJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

We both enjoyed our stay at the Merton, The food choices on the half board deal provided a good deal of variety and the buffet style worked really well for both breakfast and evening meal - we didn't mind collecting, and choosing our meal rather than have someone decide your portion size and bring it to you. Our modern appointed room overlooked the garden (rather than the road mentioned in other reviews). Staff were courteous and helpful (we were able to have dinner after arriving five minutes after the end of serving time as our ferry was delayed). We used the pool on a few occasions and enjoyed swimming inside and out - even in the rain.

  • Stayed: October 2012, travelled as a couple
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Thank 59Plod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2012

Have just returned from a 3 night stay at the Merton Hotel. We booked this hotel via a Groupon Offer - 3 nights B&B plus car hire for £159. Although an excellent price, we expected the hotel to be average for such a bargain. How wrong we were. When we arrived, we were impressed by the lobby, facilities and most welcoming staff. We were given a room on the same floor as the 2 restaurants - 351. It was a spacious, clean and modern room (only down side was the road noise). When we went for our buffet breakfast, we were blown away with the choice on offer - everything from fresh fruits to cheese and ham selections and of course the various foods that make a up a very Full English Breakfast. I was impressed by the number of different milk choices - skimmed, semi skimmed, jersey, goats, soya .. ! Staff were attentive but not over the top. We ate in the Italian Bonnetti Restaurant which was lovely and the last night in the Belvedere Restaurant, which is the same vast room where breakfast is taken, and again the evening meal was a self service buffet. The choices were extensive and all the dishes we tried were absolutely lovely. On that last evening we ventured in the Star room ,where the entertainment takes place - although it's not really our thing, we were pleasantly surprised by the quality of the band. Will definately return.

Room Tip: Perhaps request a quiet room overlooking the garden if you are troubled by road noise.
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  • Stayed: October 2012, travelled as a couple
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1  Thank mimisnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012

First stay for me and the family (2 adults &1 child aged 7) at the Merton hotel and overall an enjoyable stay it was too. It wasn't perfect but we came away thinking we got value for money. We stayed in the middle of August 2012 and booked a basic hotel room overlooking the garden at the rear. We went half-board for 10 nights and hired a car for 3 days also, which proved to be a real godsend as the weather turned slightly. The whole thing cost about £1,600.

Staff - Most of the staff at the Merton were extremely helpful and friendly, and we were met with smiling faces (most of the time). The whole place is run with almost military precision. The Reception staff were great from the moment we arrived (I had previously called and cheekily asked for a garden room) and all of the front of house at the main restaurant were generally polite and mostly couldn't do enough to help. There were lifeguards everywhere at the indoor/oudoor pool area, so as a parent you felt piece-of-mind that the kids were playing safely if you took your eye off of them. Special mention goes to the Entertainment's Manager Lee Cornick who had unlimited energy entertaining the hotel guests every night with quizzes, kids discos, competitions, song/dance routines; I've never really been one for evening entertainment shows in hotels but he never stops smiling and really helped make the holiday memorable. Thanks again Lee! The couple who run the small shop opposite were also a real delight and reminded me (for some reason) of the two shop owners in the TV show 'Father Ted.' My only small gripe with one of the staff at the Merton is that the rather rotund gent who worked in the indoor poolside cafe had all the "customer-service" skills of Jersey's second most famous resident, Jambo the gorilla, grunting indignantly when asked anything about the food and then throwing the food at guests rather than passing it to them politely.

Our Room - I'm not normally a fan of hotel rooms, usually preferring self-catering apartments. We had a double-bed and a single-bed in a room on the top floor at the rear overlooking the garden. It was cleaned every day and we had a lovely view of the garden below. Unfortunately this also meant that of an evening this included the multitude of after-dinner smokers who sat on the patio area at the rear of the conservatory creating a smog above St Saviour. There was no air conditioning, and no balcony/large-window to open up, so it got rather hot in there during the day. We asked for, and got, a fan which helped move the air around slightly. Our room was also next to the rather rattley and old lift, so we were woken by its hum and rattle every morning as the early risers made their way to breakfast.The double-bed was rather small (I am over 6' tall) and rather firm, and the pillows had all the substance of a cloud. I asked for a second pillow but in the end needed three to prevent neck-ache. We had a look at one of the new Merton Suites whilst we were there and the beds were bigger and looked much more comfortable; I must say that if I go back, it will be a suite or nothing.

Food - Half-board was a new experience for me. The food was okay. It wasn't fine dining and some of it verged on the side of 'school dinners' but we certainly didn't go without and there was always plenty of choice. Not an ideal menu selection for vegitarians, and I got the feeling that there was a strong eastern-European presence in the kitchen as a lot of the dishes were either rich tasting stews/meat in a sauce/stroganoff type deals. Service wasn't too bad if you got there at the right time but it did get to be a bit of a bun-fight (literally) at busy times. Breakfast was a challenge after 9am, with chefs/kitchen staff clearing up promptly at 9:30, meaning you had to chase after them with a butter knife if you wanted a bread roll. The fact that the majority of the chefs/kitchen staff appeared not to speak much english meant that communication would sometimes breakdown ("Can I have only one slice of the beef please?" - "Eh?" - "ONE slice?" - "Eh?" - "Slice?" - "Eh?" - "One?" - "Eh?" - "No? Okay I'll have the three then..."). The puddings/cakes/desserts were okay, but I got the feeling that most of them were bought in from outside as they had that artificial taste about them. We did find ourselves taking advantage of the Italian restaurant on more than one occasion in the evening, as we needed some simple pizza/pasta after the richness of the food offered in the main restaurant.

The poolside jet-machine-surfing-gizmo wasn't working the whole time we were there (it's guts had been ripped out and sent to the mainland), but I would have probably broken my neck on it, so that wasn't such a bad thing. If we had been travelling with teenagers then they might have been a bit put-out, as the hotel uses it as a main selling point.

On the whole, the hotel is great for young families who want everything done for them and don't want to go anywhere else. Personally I prefer self-catering as I like to eat when it suits me, and I like to be able to cook for myself occassionally, (or at least have the choice).

I would go back again, but next time it'll be one of the new self-catering suites. With a balcony. And a bigger bed.

Room Tip: Don't go near the lift!
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  • Stayed: August 2012, travelled with family
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Thank p199132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymourgroup, Sales & Marketing Manager at Merton Hotel, responded to this reviewResponded 12 October 2012

Thank you very much for your constructive feedback and comments. We thought that you would like to know that we have taken note of your comments regarding staffing attitudes in Cascades and have since made the necessary actions.
We look forward to you returning to the hotel soon but let me point out that the Merton Suites are looking very popular for next year already so I would advise booking soon to avoid disappointment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2012

Having booked a mini break for my Parents Anniversary they have asked me to write a review on their behalf:
Located just a 10 min stroll from the centre of St Helier, through a lovely park, with bus stop just metres down the road.
It was nice to have the choice of two excellent restaurants, the buffet, which at 1st they were dubious of, was above their expectations due to the variety and choice of each course and the changed daily menu, themed from around the world, the food was always piping hot and delicous, the other restaurant, being waitress service was Italian and again the food variety and service was all excellent. My mother being dairy free was catered for in both restaurants, the Chef's being polite, friendly and very helpful, thank you. The rooms were spacious, the beds were comfortable, throughout the hotel was a high standard of cleanliness, and the customer service was excellent. Evenings you had a choice - entertainment, relaxed bar with pianist, or quiet areas to enjoy a modestly priced drink. The spa, pool and leisure facilities were fantastic, paying a £3 returnable deposit for towels, changing room facilities with hairdryers etc.
Considering the size of the hotel everything was run efficiently, with a welcome, informative and friendly atmosphere.

  • Stayed: September 2012, travelled as a couple
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Thank Rachel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

went to see an ABBA tribute band there,had a great night,price of drinks was reasonable for the size of the hotel, £19.40 bottle of wine and a martini and lemonade, plenty of places to sit.the bar serviice was quik and friendly

  • Stayed: September 2012, travelled with friends
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Thank helgw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merton Hotel

Address: Belvedere Hill, StSaviour JE4 9PG
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > StSaviour
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in StSaviour
Price Range: £83 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Merton Hotel 3*
Number of rooms: 286
Official Description (provided by the hotel):
At The Merton Hotel, for over 90 years, guests have been delighted and entertained by our high level of hospitality and unbeatable range of facilities. Whether you are travelling as a couple, family or group, you'll find everything to suit your needs conveniently situated under one roof. ... more   less 
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Also Known As:
Merton Hotel St Saviour
Merton Jersey
Merton Hotel Jersey, Channel Islands
Merton St Saviour

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