My family stayed at the Merton Hotel in Jersey over the Easter weekend which I am sorry to say was a complete disappointment. Our three boys aged 5 1/2 yrs, 4 yrs and 19 months were so excited to be going away (not so much the littlest one as he doesn't have a clue what's going on) - the older two were counting down the 'sleeps' til our trip. To sum up - we were not allowed to swim in the pool together as a family because each of our young children needed to have one adult looking after each of them. I had actually phoned ahead of our trip to check the swimming policy as someone had mentioned in passing that there were swimming pool rules - and the hotel receptionist told me (after I told him our kids' ages) that we would not have any problems swimming. Well my husband swam with one of our kids while I looked after the two others on the side of the pool - can you imagine how that went down. Then I went swimming with one of the other kids - and this carried on for 30 minutes before we all had enough.
We went for dinner at the hotel Belvedere at 5.45pm with the kids but we were told that we couldn't eat with the kids until 6.30pm. So when the kids finished eating at about 6.10pm we then sat with them all tired - the littlest one crying and screaming - waiting for us adults to be allowed to go to the buffet. My husband quickly ate first while I dealt with the kids - then we swapped. Not a pleasant dining experience for us or anyone else!
Our bed was a trampoline - my husband disappeared into it and when I got in I rolled into him - which I wouldn't normally mind! But we were shattered so sleep was a necessity! We got no sleep. But it wasn't just the bed which kept us awake - it was the people upstairs who must have had their kids simultaneously jumping non stop out of their bunk beds - the noise on our ceiling was absolutely ridiculous! The noise went on at night til they went eventually to bed and resumed at 6am in the morning! We made three complaints about it until the Manager came to our room to witness the noise on the 2nd night! He shook his head and went to tell them off! It finally stopped!
They also had our room next to the door to the Kids Zone - so we had troops of parents and kids yelling and running up and down the corridor until just before 9pm each night! Marvelous! But then we had the lovely piano playing across the corridor in the lounge which went on until late - plus the Ladies' toilets where every 2 seconds someone needed to dry their hands - can you imagine the noise from these driers in our room!
Apart from not sleeping, not being able to eat together, not being able to swim together - we actually had a really fantastic time in Jersey at the Amaizin Maze, Zoo and beaches! To be fair we liked the Manager very much who was incredibly apologetic - but even so - I couldn't possibly not pass on to other innocent travelers what happened on our stay at the Merton! Sorry.
- Official Description (provided by the hotel):
- At The Merton Hotel, for over 90 years, guests have been delighted and entertained by our high level of hospitality and unbeatable range of facilities. Whether you are travelling as a couple, family or group, you'll find everything to suit your needs conveniently situated under one roof. ... more less
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- Also Known As:
- Merton Hotel St Saviour
- Merton Jersey
- Merton Hotel Jersey, Channel Islands
- Merton St Saviour