I was utterly disgusted with the treatment I and my friends received from the bar staff and Ken Smith (Management) a few weeks ago. We paid tickets for a menfun charity evening which was very enjoyable itself. However as we had to order our drinks by completing a form on the table then holding it in the air for 10mins before the only waitress eventually came round to take it. Order form was numbered 1-10, on line 1 I wrote vodka, on line 2 I wrote peachsnapps and a little lemonade. I was thought this was quite clear. However she came back to ask what vodka, peachsnapps and lemonade meant. So I told her 1 x vodka in a glass and 1 x peachsnapps and lemonade in another glass. BUT WHAT CAME BACK, 1 vodka,peachsnapps and lemonade all in one glass. So we sent it back after explaining all over again. WHAT CAME BACK, 1 x vodka, 2 x peachsnapps and lemonade ???, explained again only wanted 1 x peachsnapps, the waitress went off and came back and said you have to have both peachsnapps as the barman wont give a refund. I went to the bar and was told by the barman by no uncertain terms that I have ordered 2 x peachsnapps and lemonade (the number 2 on the list was circled but not by me) and because it was circled he gave me 2 of these drinks. As my friend was paying it for it instead of me she went to see the barman to see if she could get any further with him. As she is Irish they're excuse was they couldn't understand her, (I do not see why as the order was written down for them). They told her she was making a fuss and to go away and sit down as she was not getting her money back. The Management (Ken Smith) told her to stop complaining and to get away from the bar. A good evening was spoilt, as we left early before the interval as we were so disgusted with the way she had been spoken to. The place was absolutely heaving and cannot understand why a refund was refused as they kept the spare drink anyway. As a local person and quite often eating out and about in Guernsey I definately will not be going back to the Wayside Cheer Hotel or ever recommending it to anyone else. The staff need to go on a customer service course and show some common courtesy and respect to their clientel.
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