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“Great hotel”
Review of Cobo Bay Hotel

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Cobo Bay Hotel
Ranked #3 of 6 Hotels in Castel
Certificate of Excellence
Reviewed 16 September 2010

Lovely refurbished hotel with friendly staff, great views and good food. What more could you ask for?

  • Stayed: September 2010, travelled with friends
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Thank LizzieDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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545 - 551 of 607 reviews

Reviewed 10 September 2010

The hotel deserves to have 4 stars & merits its place as the best 3 star hotel in Guernsey.We have just returned from a 3 night break to celebrate my husbands birthday. The recently refurbished hotel was tastefully decorateded & spotlessly clean.The bedding & towels were soft & white, there several nice extra touches including fresh fruit & chocolates in the room when we arrived & a welcome message when we switched the tv on.
Every member of staff we had contact with was polite & helpful.
The view from the restaurant which overlooks the sea was spectacular especially as the sun set, the food was excellent.
I would recomment the hotel as an excellent place to stay.

  • Stayed: September 2010, travelled as a couple
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Thank Miriam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2010

We stayed at Cobo Bay Hotel for two nights. We had a lovely room with a small balcony facing the sea. (Few rooms at this hotel actually face the sea.) The view was spectacular and soothing. Soothing when it was quiet. Between the hotel and the ocean is a very busy road. Road noise. Below the balconies and beside the hotel are bars with outdoor seating. The one beside the hotel was particularly busy with 20 somethings. And, since we were staying there over a weekend, the motor cycles and loud cars kept cruising the road into the wee hours of the morning. Thus my low rating for sleep quality. The bed/room itself was quite nice.
The staff were helpful and efficient. Breakfast was a typical "English Breakfast" and one could order the freshly cooked eggs and meats as desired. A very nice touch was a tray of teas, coffees and sweets in the room so one could make oneself a "cuppa" at any time. So we put on the nice fluffy bathrobes that were provided, made some tea, sat out on the balcony, ate some sweets and enjoyed the view. If only we had ear plugs....

  • Stayed: August 2010, travelled as a couple
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1  Thank Livin_in_Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2010

This hotel seems to have been recently refurbished, and it has been done to a high standard. Some nice touches like LED reading lights and touch-button switches. The location is just over the road from the beach, and, being west-facing, there are lovely sunsets. Some people might find the road noise somewhat intrusive; especially with a sea-view room. However, on the side, where we were, it was not too bad. As the west-coast road runs right by the shoreline, any hotels near to the beach will be on a road. (Which can be useful, of course, as busses are cheap and plentiful.)

All the staff we interacted with were friendly and efficient.

Our room was of a good size with a lovely comfortable bed. Sleep quality was reduced by the usual problem: the noise from some sort of wedding/event below our room.

We stayed on a B&B basis, so cannot comment on the evening food, but it looked wonderful. Breakfast was very nice. The pub next door is owned by the same company as the hotel. It is lively and serves nice bar food too.

NB- no pool, but the sea is 20m away at high tide!

£60pppn in a good hotel, by a lovely beach in early September is good value I feel. If we return to Guernsey, we wouldn't bother trying another hotel.

  • Stayed: September 2010, travelled as a couple
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Thank CW_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2010

Booked two adjoining rooms (110 & 111) for a four night stay - a double for my wife and I with a cot for our 18 month old and a twin room for the two older children. There was a door from the corridor that opened into a small lobby, off which the two rooms could be accessed. The door to the corridor had a broken lock so could not be secured. The maintenance guy pointed out that the two internal door locks were fine. I explained that the whole point of having adjoining rooms was to ensure that the two children in the twin room were not alone (they are not old enough). He then made some feeble excuses about not having any spare parts so I then had to show him myself how to make a temporary repair by moving the lock plate in the door frame. This he grudgingly did in the end, leaving a nice pile of wood splinters in the lobby for us to clean up ourselves. That evening, we returned to our rooms to find a strong stink of kitchen smells. It was soon found that our rooms were located directly above the kitchens and a bedlinen store cupboard located in the previously mentioned door lobby within our rooms was the souce of the problem - basically, the extractor pipe passed below this cupboard, the pipe was leaking so every time the kitchens were in action, our rooms filled with the odours being extracted (not to mention a constant droning whine from the fan motors). The receptionist came to see the situation and immediately admitted that there was a serious problem. The duty manager the next day however failed to see a problem - this is because he checked mid morning when the breakfast service was over and, of course, the kitchen extractor fans were off!! I'm not talking about a slightly irritiating odour here - there was a warm wind passing through the gaps around the store cupboard doors every time the extractor fans were on, powerful enough to blow a piece of paper up and down, so imagine three times a day your rooms filling up with the kitchen smells, droning noise from the motors, and each episode lasting for at least two hours! We paid a four figure sum of money for this four night stay and were, after much complaining, offered a token refund of £100, or a disruptive relocation for one night to a sister hotel on the other side of the Island (which may well have been similary badly run). I would find it difficult to believe that this problem with the extractor fans has not been ongoing for some time and it is possible that the hotel works on the basis that maybe one in ten people will complain loud enough about the smells and noise, making it easily affordable for the establishment to fob off the complaining customer with a paltry offer of compensation. Add to all this a completelty chaotic night-time evacuation of the hotel due to a fire alarm fault, when none of the staff had a clue what to do or any advice for the confused and tired guests (we had three sleeping children to get out of the hotel) and breakfast times where we were glared at constantly because we had three kids with us (and if anyone can tell me how you keep three kids silent at a breakfast table, please let me know!), then all together we had an extremely difficult and dissapointing experience at this hotel. I would not stay at this place again under any circumstances and definitely would not recommend it as a place to take a family with youngsters. If I could offer one bit of advice to the place, it would be to empower the staff and management to actually deal with problems when they arise. Every time I mentioned a problem, reference was made to the "hotel owner", without whose input nothing could be done. Said "owner" was never available for comment or personal inspection of a problem and his staff are all scared stiff to make any decisions on their own! Not a good model for ensuring even halfway decent customer service delivery, in my opinion.

  • Stayed: August 2010, travelled with family
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2  Thank RugbyRaccy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2010

My wife and I had to stay overnight after flight from East Midlands to wait for Sark boat.

This overnight stop could not have been better : Great reception people, magic light well equipped room, wonderful meal with superb service.View from our taable right onto the west horizon as the sun set - inspiring songs if I could only sing in tune!

Could not have found better anywhere in Guernsey

  • Stayed: August 2010, travelled as a couple
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Thank RogInNottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2010

My wife and I had a short break and found this hotel to be very good. Our room had a poor view at the back of the hotel but we didn't go to spend time in our room, The room itself was a little on the small side but was comfortable and clean with a safe available for use. The bathroom was spacious and well appointed. All parts of the hotel were clean and well maintained.

The hotel staff were friendly and very courtious, something we found throughout our stay in Guernsey. We didn't eat in the restaurant in the evening as the menu was a bit fussy for my liking but it looked good value based on the menus we saw. There is a pub next door which serves good food and which had plenty of atmosphere during our stay. The view from the bar at the front of the hotel is exceptional and the sun goes down over the sea directly in front the hotel. This bar also serves food and the cream teas and strawberries and cream are to die for.

Breakfasts at the hotel were very good with lots of food and good service and if at a table near the windows again the views are fantastic. We had a hire car for our trip and found there was always sufficient space in the car park behind the hotel even though it is not owned by the hotel.

Driving in Guernsey is easy although finding your way is not on the smaller roads as road signs are at a premium. One good thing is that parking is free throughout the island with carparks just displaying a time limit for parking and driversneeding to display a provided 'clock' in the windscreen showing arrival time.

  • Stayed: June 2010, travelled as a couple
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Thank rayreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cobo Bay Hotel

Address: Cobo Coast Road, Castel GY5 7HB
Region: United Kingdom > Channel Islands > Guernsey > Castel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Castel
Price Range: £72 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cobo Bay Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Renowned for our hospitality and professional service, Cobo Bay Hotel is Guernsey’s highest ever rated AA 3* hotel, offering an unrivaled beachfront location along the island’s panoramic west coast. Overlooking one of the island’s most beautiful bays, with clean, soft white sand and stunning sunsets, yet only 3 miles from the main town of St. Peter Port, Cobo provides the perfect location for family holidays, short breaks, romantic getaways and business trips in the Channel Islands.Our luxurious accommodation, award winning restaurant & al fresco Beach Terrace, complimented by the personal touches and attentive service that come with a family-run hotel, will make your visit to our island truly unforgettable. ... more   less 
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Also Known As:
Cobo Bay Hotel Guernsey/Castel

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