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“Country House with Superb Service”

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Hotel Hougue du Pommier
Ranked #6 of 6 Hotels in Castel
Cardiff, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Country House with Superb Service”
Reviewed 24 October 2010

From the time we entered the hotel and checked in, to the time when the manager held the door open to bid us goodbye, we could not have been cared for any better. All of the staff were polite, professional and so helpful.
In an old Country House I got exactly what I expected; I loved the mix of old and new, the creaky floorboards and the wonderful gardens. The food was perfect; I noticed that the locals ate in the bar as well.
As stated in other reviews there are a few faults with the decor and plumbing but so what? The 1st class service and peaceful location easily made up for that.
This is the only hotel in the world that I have ever stayed in more than once. The staff at the hotel put to shame the so called 4 and 5 star big chain hotels. I'm just so glad I went back to stay at the Hougue Du Pommier.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
Thank barnabeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Trowbridge, United Kingdom
1 review
Reviewed 15 October 2010

A three star AA hotel, near the beaches on the NE of the island. Staff are very helpful indeed, and the food is excellent and very good value, although the restaurant offers little over the bar meals. The hotel is a little tired, decorations wise, - for example paint and wallpaper is scuffed in places, a telephone has a fault etc., but these faults do not detract unduly from the overall experience. Plenty of parking and location is handy for the main areas of the island.

  • Stayed October 2010, travelled with friends
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Helpful?
Thank amazinnav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mickleover
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2010

A car is not necessary.
Close to the coast with beaches.
Excellent bus service on the Number 3 and 3A service. The bus stop is only metres from the hotel. It is a short bus trip into main centre of St Peter Port.
All bus journeys cost £1.00 and you can get a full bus tour of the Island by taking a £1.00 trip on the number 7 bus service.
Nothing is very far from a bus stop.
Hotel Rooms were clean and well appointed. However, they are airless and would benefit from having a ceiling fan fitted.
Service at breakfast was speedy with an excellent range of foods at the buffet and off the menu.
We ate out most days but we did try the hotel restaurant one evening and found the food good but a little pricey.
The bar menu was very good and the bar service friendly and efficient.
Unfortunately the climate is very English and you cannot expect hot sunshine day after day.

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank MickleoverKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cowes, United Kingdom
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 September 2010

We found the staff very helpful from reception to leaving. The hotel was full but breakfast was served at a reasonable pace and was of a good quality. The waiting staff were very attentive throughout our four night stay. We ate in the bar every night as the food was good and reasonably priced. The bar staff also gave good service.
The Sunday carvery was superb.
The room was located in a wing of the hotel which meant walking outside to get to the bar etc. Not so good if raining. Our room was clean and of a good size.
The hotel is in a quiet location with a couple of shops and the beach only ten minutes walk away which suited us.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
Thank tkcharlie2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 September 2010

the hotel is "under new management" - not sure how long since the changeover, but it seems to be going well for the new guys. its obviously a favourite with some long-standing guests, and i can see why. quaint and homely, there's nothing missing in terms of facilities and service, but the fixtures and fittings are a little tired and the bathrooms could do with a simple spruce up - mouldy shower cable and a toilet that you're best keeping the lid down on (perhaps the drains need a good blast?) but overall, welcoming, comfortable and convenient. better for those seeking a quiet relaxing holiday, although the paper-thin walls mean the relaxation of the snorer next door might infringe on your own sleep!

  • Stayed September 2010
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Helpful?
2 Thank happytrancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2010

Pluses
Charming staff, mainly smiley young eastern europeans, were doing the job as it should be done. The room was spotlessly clean, with a good shower with plenty hot water. Nice touches: safe grip mat in the bath; putting the lights on for night. Very quiet location. Slept very well. Close to bus stop for excellent Island Bus Service. I only ate breakfast there as visiting friends on the Island. Lovely gardens. I was one of the younger guests, and I am in my 50's! Felt very comfortable as a single woman traveller.
Minuses
TV from the stone age with no controller. Had to be assertive to get it seen to. Replaced with excellent new flat screen, but only tuned to a few channels. The room felt and smelt slightly damp. It was a chilly at night, could have done with heating on for a short time to make cosy. Breakfast time service was a bit overstretched: the first morning I had to be assertive to get basic coffee and toast. Subsequent service was mega prompt and charming.
I am used to business hotels so maybe I have unrealistic expectations of what is basically a cheapish holiday hotel.I was not very happy about the cost being deducted from my credit card when I booked, which was a several weeks before my stay. A hotel for those wanting a very quiet, traditional hotel, with no rip offs.

  • Stayed September 2010, travelled solo
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Helpful?
Thank Simplistix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hampshire
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2010

I was concerned when I read the previous reviews about this hotel and went with an open mind. I do not think this is a hotel for young people and teenagers as the customers tend to be older. The best thing about the hotel is its location near Cobo beach and the food in the bar was exceptional and reasonably priced, the staff fantastic. However, the pictures on the webiste of the bedrooms are mostly the upgraded one's and the standard rooms do need re-decorating. Hated having a blanket - felt like a hospital bed. We looked in at several other hotels in the immediate area and found that most of them were traditionally decorated with wallpaper, but at least it was newer wall paper! Our en-suite shower was very cramped and had been patched up with a new toilet but a very old advocado green shower tray which had horrible water stains on it but the power shower was always hot. Yes the ceiling was leaking by the staircase, but it is an old building which I think had not been maintained in the past. I think the staff know that it needs updating and hopefully when the hotel closes they will get on with the job because they are lagging behind some very nice 3* hotels with modern bathrooms. Guernsey is a fabulous island with plenty to do for a week, and we preferred it to Jersey. The bays are more accessible and free to park with wonderfull kiosks selling all types of food and drink at very reasonable prices. St. Peter Port is charming and the people friendly and polite (even the children we saw) and it reminded us of England 30 years ago. Try the sheltered sandy beach in Le Petit Bot ( when the tide is out) limited parking, but worth it, with a lovely restaurant selling everything from seafood, to take away coffee, ice creams, etc., We loved it and would go back, but try a different hotel.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
Thank luvmyholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Hougue du Pommier

Property: Hotel Hougue du Pommier
Address: Hougue du Pommier Road, Castel GY5 7FQ
Region: United Kingdom > Channel Islands > Guernsey > Castel
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 6 Hotels in Castel
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Hougue du Pommier 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Hougue Du Pommier Hotel
Hougue Du Pommier Castel
Hotel Hougue Du Pommier Guernsey/Castel

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