Having booked a three night stay, after a busy Saturday afternoon, we returned to the hotel at 4pm and asked if it was possible to order from the children's menu but were told there was no food available until 6pm (we were later to learn this is normal practice in Guernsey) however, when I asked the manager if she felt it appropriate to not have food available all day for children, her response was simply astonishing and I was told (and I quote) "you cannot be a good parent if you don't feed you child at the designated meal times". Excuse me, we are on holiday, I wasn't aware the hotel dictated what times my daughter (aged 4) ate food!
While I appreciate the majority of Guernsey hotels do not serve food all day, I was left stunned at the reaction I received from the manager who was extremely rude and very 'matter of fact' in her response and when was not even prepared to offer a small sandwich or anything-had this been the case, i would have accepted the situation and put it down to experience. However, I cannot emphasize the attitude and complete lack of regard for me and my family from the person running the establishment; we received the worst customer service Ive ever had in my life. After all, i was paying £145 per night!
As a consequence of our 'debate' we were asked to leave the hotel as she 'did not want people like us in her establishment.' Quite frankly had we known what the hotel was like, even from just a room point of view, we wouldn't have touched it with a barge pole.
Our room was extremely shabby, outdated and in desperate need of modernization and refurbishment, as the pictures show.
Damp on the walls.
Brown substance stained down the walls
Electric plug sockets 'secured' with sticky tape
Mould in the (empty) fridge
Dirty cloths left in the bathroom
This is definitely a hotel I would certainly NOT recommend and if you do book, you're mad! Suffice to say, my daughter did eventually get her lunch, at the Friquet Hotel, ten minutes down the road, and a little bit cheaper as well!
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- Also Known As:
- Saints Bay Hotel Guernsey/St Martins