The reception staff Maria and Coleen were lovely and very helpful. I couldn't fault them.
We stayed in room 105 which was very nice, large room with a bath in the bedroom - quirky but delightful. A large shower room which was beautiful too.
We ate in the restaurant in the evening. The service wasn't that good I have to say. My husband ordered crab for his starter. Every single mouthful had at least one piece of shell in it. I had a taste of it and I also had shell in my small forkful! He gave up eating it halfway through as he was fed up spitting it out - not only was he worried about breaking a tooth but the tables are very close together and he was worried it was putting other diners off their food! Embarrassing!
Onto the main course… My husband ordered fish and shellfish with Thai broth with lentils. The fish was very well cooked and fresh. There was so much salt added, he couldn't eat the broth and lentils at all!!! The lady on the next table overheard us talking about the salt content of the food (all courses) and agreed!!! So, it wasn't just us!!! We told the waitress that it was inedible and we heard absolutely nothing back from her, restaurant manager or the chef. No apology, nothing.
At 2 a.m. I was woken by someone running up the stairs, clonking the doors and then walking backwards and forwards across the floor above our room, very heavy footed. Needless to say, I couldn't get back off to sleep. Grrrrr. Not exactly the relaxing break we were after.
Breakfast… Not a very good fruit selection in my opinion and the fruit juice was yuck! The service was slow, disorganised and the tables were not set properly (items missing) - not just our table. People were having to ask for napkins and cups and saucers etc. The cooked breakfast looked great and all tasted good apart from the scrambled eggs which again were full of SALT!!! Disgusting! My husband and I both had the same and agreed it was totally inedible. We didn't say anything to the waitress but she obviously noticed and then asked was everything ok and so we told her that the scrambled egg was so salty, we couldn't eat it! Again, no feedback or apology from the chef or the offer of another plate of scrambled egg. For goodness sake, I can add my own salt but I can't take it out!!!
Upon checking out we mentioned the problems to the receptionist (who was lovely) and did apologise for our salty offerings (not her fault) obviously. She offered us an upgrade upon our return visit. Too little too late I'm afraid - we won't be returning. We should have been reimbursed at least for my husband's meal last night! So, if you would like to reimburse us Bella Luce - feel free!
Marilyn and Michael O'Loughlin
- Official Description (provided by the hotel):
- Of all the wonderful places you can discover in the Channel Islands, none will unfold and embrace you as Guernsey's gentle parish of St Martin's; Renoir's dramatic bay of Moulin Huet and the Norman heritage of the Bella Luce. The Bella Luce Hotel and Spa is a unique hotel which combines charm and character with a stylish yet unstuffy warmth. The hotel is the only AA red star property on the stunning island of Guernsey, ranking it in the top 200 in the UK and Ireland and is also a member of Small Luxury Hotels of the World. This is a hotel that dares to be refreshingly different, they would say a little bit of luxury but with your shoes kicked off. With a multi award winning restaurant and an ESPA Spa offering the ultimate in relaxation and only minutes from the airport and the capital St Peter Port, the Bella Luce is the perfect bolt-hole to discover the Bailiwick of Guernsey. ... more less
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- Also Known As:
- Hotel Bella Luce Guernsey/St Martins