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“Needs a refurbishment.”
Review of Carlton Hotel

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Carlton Hotel
Ranked #9 of 9 Hotels in St Martins
Reviewed 3 August 2012

Terrible, terrible, terrible !. We arrived at what looked like a lovely hotel, we parked in the spacious car park and walked past the Italian restaurant and the sun terrace on our way into reception, things we're looking good !! Then it all started to go wrong, the reception area was dark (as was most of the hotel due to the lights being off) and completely un manned, there was a small sign telling us to go to the bar and check in, we went to the bar which would appear is also the reception now, and checked in, we were charged in advance for our rooms and taken up to them, on the way to our rooms we enquired about the Italian and Spanish restaurants in the hotel to be told that they had both closed down "months ago". Upon arrival at our rooms we found them to be very basic and desperately needing a refurb, there were home made glass shelves in the bathroom with sharp edges. None of the towels we were given matched, and the toiletries consisted of 2 small sachets of shower gel and a barbie sized bar of soap. The mattress must have been about 10 years old and the tv could only receive 2 out of the 40 channels that were programmed in. I decided to take a shower but the water pressure was so low that the water only dribbled out, and when you put the shower head up into the holder the water flow stopped completely. We enquired about breakfast for the following morning to be told that it wasn't worth the hotels inconvenience bringing the chef in just for 2 people's breakfasts !. After leaving the hotel the following morning we returned later that day to find that the rooms hadn't been touched, beds not made, bins not emptied and no new toiletries. Upon checking out the next morning there was nobody in the hotel at all so we just left our keys at the reception desk and left !. A thoroughly terrible hotel, however the food in the bar was good, and the bar staff were incredibly friendly and couldn't do enough to help.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank M11rchy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 14 of 14 reviews

Reviewed 31 March 2004

this is a friendly hotel with a nice health suite and super old english pub. when we were there they had live music which added to the atmosphere. great log burning open fire. the rooms are comfy and well kept ask for a room no from 25 up they are the newer ones. there is a hairdresser in the hotel and that was useful for me. i also had a great massage given by hilda. very nice

8  Thank algriff2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel

Address: Les Caches, St Martins GY4 6PG
Region: United Kingdom > Channel Islands > Guernsey > St Martins
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in St Martins
Price Range: £25 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Carlton Hotel 2*
Number of rooms: 45
Official Description (provided by the hotel):
Ideally situated a short distance from main town of St.Peter port, although only a stone’s throw away. The Carlton Hotel is on the main road in from the airport into town with excellent public transport links. If you are looking for cliff walks and beaches you’re in the right place. With plenty of options to get lost in paradise down any of the many winding lanes that St. Martins has to offer. The hotel itself is open all year round and has 50 ensuite rooms available as twin or double. (Single occupancy upon request). With a recently refurbished terrace now heated it’s the perfect little hideaway to read a good book or enjoy an evening meal. The restaurant on site is the Wicked Wolf pub. Serving a wide range of food, coffees, beers, wines and spirits from 12-9pm seven days a week and has become a popular watering hole with locals. The traditional Sunday Carvery is served 12-2:30pm, with live music. For kids there is a games room and television showing cartoons (always good to keep the little ones occupied!) ... more   less 
Also Known As:
Carlton Hotel Guernsey/St Martins

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