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“Wonderful staff, great food”
Review of La Barbarie Hotel

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La Barbarie Hotel
Ranked #1 of 9 Hotels in St Martins
Certificate of Excellence
Reviewed 6 September 2013

We have just returned from our first trip to Guernsey and stayed 3 nights at La Barbarie. The staff were excellent, always friendly and attentive. We booked a walking package, and upgraded to a superior room with half board. No complaints about the food, the menus are varied and the food well prepared and presented. The package included packed lunches and a card pre-loaded with bus tickets.This worked out really well for us, because the hotel is situated in the countryside a little way from the main town, St Peter Port. Normally bus fares are a flat rate of £2 per journey. I wouldn't recommend driving around the island, because the roads are very narrow and congested around the town.

  • Stayed: September 2013, travelled as a couple
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Thank stilchillin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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362 - 368 of 631 reviews

Reviewed 5 September 2013

In our minds, when we booked this hotel, what we had was a vision of a perfect holiday with glorious weather, a beautifull laid back, quiet hote,l and real relaxation.
Well the weather kept its bargin with us.
Sadly some aspects of the hotel did not.
Flower beds and gardens were magnificent, the small pool encouraging, and the location just perfect.
Sadly some aspects of the hotel were very disappointing: no one was interested in us - nobody asked if we were enjoying our 5 night stay.
With the exception of the excellent reception staff, and the gardener, no one made any effort to talk to us / make us feel welcome
The restaurant staff, who had ample opportunity to rectify this, did exactly the opposite. Unfriendly, and indifferent to the point of rudeness they made us uncomfortable, and unwelcome.
Not what we were expecting, or used too.
At breakfast it was even worse, ushered into poor tables every morning at the breakfast corner, even when there was only one other couple there- it was just very unpleasant. Trying to enjoy our museli whilst being part of the breakfast corner queue surrounding us with other guests leaning over us and resting on my seat back is not something that i appreciate.
Once, when we had the temerity to ask to be seat elsewhere in the near empty restaurant, we had such a frosty response.
We were not alone in this; a self important waiter literally chased a guest in the restaurant because she chose to be seated in favourable table - only to find that she had already been seated there with her young companion. I felt embarassed for her. His reaction "well I suppose that it is alright then..." Pathetic attitude and patronising beyond belief; - it seems that only if you came here every year would you warrant some sort of recognition from the restaurant staff..
You probably deserve some sort of medal as well.

La Barbarie is neither child nor disabled friendly. The odd mixture of rooms in a variety of odd styles, and sprinkled around the small site, means that there is inevitably mobility issues. Indeed various degrees of athetic ability are needed to negotiate the uneven steps/narrow passages, and in our room the raised, but very deep sunken bath ( but 2 steps & 16 inches off the bathroom floor). The shower had similar arrangements. Both would have warrented a safety issue "trip hazard" in my profession. Having said that, bath and shower were modern, spotlessly clean and functional.
The rest of the room was rather nice, and housekeeping did a good job. Attractive balcony which had the early morning warmth of the sun. The room had air con, but lacked a safe and importantly a fridge, if anyone needed to store insulin.
The gardens were lovely and well cared for, the gardener very helpful
Probably the most obscure, but definately worse designed part of the hotel was the corridor between the reception and the bar / restaurant / some of the rooms. It must have been dreamt up by someone who had an attitute problem as the hump back bridge design incorporated 3 steps up , a four foot narrow passage - careful not to bang your head on the protuding beams, and 3 steps down. There were no ramps anywhere in the hotel that i could see.

Our experiences at breakfast made us disinclined to eat at La Barbarie, and consquently, after the first night we tried, and enjoyed much better service/ food at other hotels and restaurants.
The 2.00am motorway cafe attitude of our hotel restaurant staff cost them our business .
I wish we had stayed elsewhere.
i hope you do too.

  • Stayed: September 2013, travelled as a couple
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7  Thank cherriesfan_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFCOLEMAN, General Manager at La Barbarie Hotel, responded to this reviewResponded 6 September 2013

Thank you for posting your review
I am sorry to read your comments about our restaurant staff and will of course investigate the content of your review fully with the relevant heads of department.
It is indeed a very rare occurrence to get such poor comments relating to our personnel, as one can see in the many positive and favourable comments about our staff in many previous reviews.

Thank you for your comments about our excellent reception staff, the well-kept gardens and the high standard of cleanliness within the hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

My wife and I have just come back from a week's stay at La Barbarie. We had a self-catering apartment consisting of a combined lounge and kitchenette, a spacious bathroom and a bedroom with a king-sized bed and plenty of storage space. All the fixtures and fittings are to a good standard and the rooms were cleaned daily. We were on a bed and breakfast tariff but could also get room service or eat in the hotel for lunch and dinner if you didn't want to prepare your own meals. The food was of an excellent standard at a reasonable price. The staff were very pleasant and helpful. I would certainly recommend La Barbarie if you stay in Guernsey.

Room Tip: Choose a self-catering apartment as you have that bit of extra space and it gives you the flexibilit...
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  • Stayed: August 2013, travelled as a couple
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Thank Alan-Cooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2013

We have just come back from a weeks stay at La Barbarie, it was lovely the food is very good, the breakfasts are a little disappointing, after sampling the evening meals, the only down side is the pool area where there is a lot of room for improvement and speaking to the owner that is his next plan.

Room Tip: the rooms are being refurbished so ask for a refurbished room
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  • Stayed: August 2013, travelled with friends
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Thank sue b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

What a lovely hotel this is! From the moment you step inside you are welcomed by friendly, attentive staff who show you around and make you feel a valued customer. All the staff are lovely and look happy to work here. The breakfasts are excellent with a choice of Continental or full Guernsey. The evening menu for dining is fabulous and so well presented and cooked. The seafood is wonderful and the Lobster is particularly excellent.
The standard room we stayed in was newly refurbished in a modern design and was comfortable and spotlessly clean.
Very close to the airport and ideally situated to explore the Island. Would definitely return to this hotel again and recommend to anyone else wondering where to stay

  • Stayed: August 2013, travelled as a couple
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1  Thank owenNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

We returned for our second stay and loved it just as much. We took six friends with us and we all had a fabulous time. The hotel was great, the service second to none and the food was once again the best we have had in any hotel. The staff in this hotel cannot do enough for you. We cannot praise you enough. It was great and we will be back. Oh and one more thing, the boss supports a great football team! Thank you La Barbarie

Room Tip: pool view is good but old building and all rooms are good
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  • Stayed: August 2013, travelled with friends
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1  Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

This has to be one of the best hotels we have ever stayed in. My wife and I have travelled extensively around the world and stayed in many nice hotels, and this one is amongst the best. From the moment we arrived we were made to feel very welcome and we were showed around the hotel and then to our apartment. The apartment was very spacious and clean. There was a sitting room with a settee and television with a dining table and small kitchen at one end. The bathroom was small but adequate. The only disappointment here was the poor water pressure and shower head was small and not adjustable. This was a minor issue for us. The bedroom was a nice size with good storage. The bed was comfortable, but pillows were a little too firm for us. We were able to book a table for breakfast each morning and we ate in the restaurant on two nights out of the three we stayed. The standard of service was excellent as was the food. The ambience in the restaurant was superb. Every member of staff in the restaurant was superb at their job. They were not intrusive but made you feel welcome and ensured your dining experience was as good as possible. The menus are varied. There was a lovely bar and outside garden area where we would sit and have a drink either before or after dinner. The small pool was very nice. The location of the hotel is very good being only 15 mins from St Peter Port by car. The airport is also close by. We would highly recommend this hotel and we will definitely be back

Room Tip: Our apartment number 114 was a first floor one. Someone with walking difficulties might find he sta...
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  • Stayed: August 2013, travelled as a couple
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1  Thank pdsfinance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Barbarie Hotel

Address: Saints Bay Road, St Martins GY4 6ES
Region: United Kingdom > Channel Islands > Guernsey > St Martins
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 9 Hotels in St Martins
Price Range: £96 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Barbarie Hotel 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
La Barbarie St Martins
Hotel La Barbarie
La Barbarie Hotel Guernsey/St Martins

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