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“Excellent”

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La Collinette Hotel Apartments & Cottages
Ranked #14 of 19 Hotels in St Peter Port
Certificate of Excellence
Isle of Man, United Kingdom
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed 3 May 2013

Stayed with a group of friends on a hockey tour.

The hotel was excellent, room confortable and clean and the breakfast superb.

The staff were very helpful, particularly when we arrived much later than anticipated due to delayed flights, helping to book a restaurant after 10pm.

One minor complaint was the hotel was very warm but opening the room windows solved that!

  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
Thank garytw61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 7 May 2013
La Collinette Hotel has a had a tradition of looking after groups and occasionally sports groups.....the MCC have been coming here for over 30 years . We always look forward to groups as they put us on our toes and they are never without the odd surprise package which demands the best of us from a service perspective or even a diplomatic one!
We are all very pleased you enjoyed your stay. Please spread the word to all your sporting friends but, just the nice friendly ones like your group were! Thank you. Andrew Chambers, La Collinette Hotel.
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147 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Henlow, United Kingdom
Level 5 Contributor
77 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 16 April 2013

This hotel is very pretty and nicely decorated. We stayed in a room in the main hotel but there are also villas, apartments and cottage to rent as well. There is a nice little garden with swimming pool and the whole property is in a nice quiet position but within walking distance of the town.

Our room was at the front, very prettily decorated, clean and comfortable. Breakfast was very nice with a choice of cold or hot food.

Would definitely stay here again

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
Thank JCoulson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 17 April 2013
Thank you very much for your kind review. It's always very nice to receive a few good words and comments about La Collinette. It is especially nice to hear kind words from guests who have stayed in the closed season who are happy and pleased with the hotel and service provided. We very much look forward to welcoming you and your friends again in the future. Please let us know when you are coming back to Guernsey and we will be sure to give you our very best of attention. Best wishes, Andrew Chambers.
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Reading, UK
Level 6 Contributor
118 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 December 2012

Stayed on business and hotel is fine for a night or 2. Its location is around a 15 min walk up hill from the centre of St Peter Port. The hotel has obviosuly been around for some time and it does feel that way inside. There is a nice bar but rooms are tired looking although were clean and had all the facilities that you might need. Staff were friendly and breakfast was ok

Not best hotel around but certainly not worst.

  • Stayed December 2012, travelled on business
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Helpful?
1 Thank Mindenhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 13 December 2012
Reviews are always an interesting thing, especially when one is dealing with a business client. Whilst we are very keen to receive reviews, sometimes I wonder if the guest sending it takes into account the whole picture......the hotel corporate rate for December is just £55.00 per night and that includes a good Full English Breakfast. Business clients may also, perhaps forget, we are in the middle of a global financial crisis and whilst it may not be affecting the finance industry in Guernsey, hotels are having to cope with massive increases in costs - eg 29% increase in electricity in the last 3 years! That said, all the bedrooms at La Collinette are being refurbished this winter, as cash flow allows. Sadly, we don't have the resources of a big, cash rich company behind us and who would borrow money at a time like this! Our staff are the jewel in our crown and we look forwards to the New Year feeling happy with our efforts to please in the year past, but resolute we will be doing even better in 2013!........ Merry Christmas and a Happy New Year!
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Milton Keynes, United Kingdom
Level 6 Contributor
128 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 22 September 2012

This was a last minute booking and we didn't know what to expect, except from the reviews on Trip Advisor which were all quite average. When we arrived on Guernsey, the Clubhouse was known to the harbour staff and they showed us a route to the Hotel through all the nightmares of the one way system around St. Peters Port.

On arrival we were greeted pleasantly at the reception and shown to our two bedroom apartment. Expecting a rather drab flat we were stunned by this beautiful apartment with it's own Lounge, Kitchen and Terrace, all clean and lovingly maintained to a high standard. To match the standard of the rooms we were first treated to Breakfast which was simple but delicious with a full cooked English at a reasonable price. Dinner followed, which was well cooked and tasty and served by the main event which was Cyril our Host. Cyril was generous and funny and made a pleasant stay into a sensational break.

  • Stayed September 2012, travelled with family
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Helpful?
Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 25 September 2012
Thank you so much for your kind review. The staff all try hard to make sure our guests have a good time. Sometimes people expect 3 star hotels to be 4/5 star but at half the price! The team will be very pleased to read your review and you are so right about Cyril. He really is a star and I'm a very lucky guy to have him running the hotel for me. Next time you are coming to "the rock", please let us know and we will be sure to look after you again! Thank you. Andrew.
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Bournemouth, England, United Kingdom
1 review
Reviewed 4 September 2012

Stayed for 4 days in the hotel with my son and we had a brilliant time. Cyril , and all his staff made us very welcome . Big thank you to Veronica , Elza and Agnes especially . The food in the hotel is really good and well priced , with the restaurant and bar nicely decorated to create a nice relaxed atmosphere, especially the bar area where you can have good banter with the locals. Would deffinetly recommend this hotel and will be staying here again .Great value for money

  • Stayed September 2012, travelled with family
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Helpful?
Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 13 September 2012
Thank you for your review which we appreciate very much. Having some locals in the bar at the hotel can be a double edged sword sometimes, as occasionally guests can find them a little intimidating. Clearly, you didn't and it just goes to show that they are are good bunch if you get to know them! I have passed your kind words on to the staff. Thank you very much and we look forward to welcoming you back to La Collinette with your son soon! Best wishes, Andrew Chambers.
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Winchester, United Kingdom
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 August 2012

Stayed for a week in 'luxury' apartments. Photos on website give a very more upmarket impression than reality.

Overall property Location is good, walk from st peter port is up hill - wouldn't suit elderly but we had no issues with two children 3 and 6.

Apartment is a very good size and didn't feel cramped at all. Lounge and dining area had quality furniture in keeping with luxury claim. Oddly this was all carpeted which was an odd choice for eating area - a hard flooring surface would be more hygienic but perhaps noise is the concern.

Kitchen was a throwback to early 90s when built but was never luxury but was basic and clean.

Bedrooms had tatty curtains needing new hangers and melamine furniture both dated and damaged . Both these units and carpets need refurbishment.

Lastly our master bed had a strong and unpleasant musty smell. I'd guess the room wasn't heated in the winter but might have other cause. All the windows were open on arrival which I suspect indicated management were aware. We put airfreshers in the room all day but this didn't mask it and was unpleasant to sleep in. We had unpacked and it appeared other units were occupied in peak season so didn't ask to move.

Pool area was poor - tiles missing from the walls, a short slide but with a crack at the bottom on which someone will eventually injure themselves - looked like a bit of fiberglass patching had been tried in the past. Needs to spend some money and just replace it. There was algae growing on the walls of the pool - rub this with a finger and it broke up so not a lot of cleaning going on. Pool was used by a dive school on several of the days we stayed which would be annoying if that coincided with your own plans to use it.

Hotel interior looks smart but only saw for checking/out.

There is WiFi in the hotel but not the apartments - would be easily addressed with a plug in repeater as the signal reached half the rooms from the hotel.

No hairdryer provided which was annoying - every hotel has these. Available to hire but seems like nickle and diming.

The wartime bunkers open Thurs an sat pm and are worth a visit for a fascinating piece of history.

Overall has potential but needs a but more aggressive program of maintenance.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
Thank LordGadget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 29 August 2012
Response to LORD GADGET......naturally, we are very sorry to hear that you stayed and suffered for an entire week in our self catering apartment without telling us that you had a problem. It is always a shame when guests don't tell us they are unhappy and, I really wonder why someone of your obvious intelligence would "suffer in silence" for such a long time, especially when the hotel and reception is so close at hand. Furthermore, there are always staff around going in and out of the self catering apartments cleaning and changing linen - they changed yours after 3 nights of your stay - so it is a real shame you didn't tell someone how unhappy you were. We state on many occasions in our welcome info....." It's your holiday, so PLEASE tell us if you are unhappy or have a problem".
We have night storage heaters in every bedroom and 2 in the lounges. Your accommodation has been continuously occupied since the 5th of February and the heating is totally at the disposal of guests to utilise as they require and it's FREE of charge. There has been no mystery smell in the double bedroom of your accommodation before or since your reservation, so it's a complete mystery to us. We provide hair dryers in the hotel but not in self catering. Most ladies I know always bring their favourite hair dryer with them! But we have had too many stolen from self catering, so we state in the Welcome info, "Guests can borrow one FREE from reception". We do NOT hire out hair dryers as you have stated.
Wifi is FREE in the hotel and you can use the Internet through the phone provided in the self catering accommodation. This is pointed out in our Welcome Info. As you quite correctly point out the FREE wifi does reach some parts of the apartments as well, although we do not advertise that fact.
Donkey Divers used the pool twice for about 2 hours during your stay - about 20 minutes in the water. Most guests actually find what they are doing very interesting and in fact, from time to time, Steve has actually given interested guests "a little go" for themselves, which is of course exciting for someone who hasn't tried sub aqua before. But we are very sorry if your felt inconvenienced by this.
So Lord Gadget, we have failed you and your family and I am very sorry about that. We all hope very much that the next holiday you have is an enjoyable one. BUT,if there is a problem, please tell your hosts about it rather than "suffering in silence".
Proprietors hate it when guests tell them of a problem AFTER they have left, or as you have done, post it for the world to see on Tripadvisor. It's very frustrating, as you may well have been writing to say how marvellously helpful and kind my staff are and that they bent over backwards to make your holiday a pleasant, enjoyable and memorable occasion. They really are a lovely team and I'm very lucky to have them....they read all our reviews and feel a little hurt by the lack of feedback from you during your stay.
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Bristol
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2012

We went to St Peter Port for a concert and had an excellent weekend at this hotel and would definitely recommend it.

All the staff- especially Anna - were very helpful and friendly and we would stay here again.
The food was very good and we all enjoyed what we had.

The only down side is that it is at the top of a hill but the taxi fare is very reasonable and I think there is a bus that stops nearby.,

  • Stayed July 2012, travelled with friends
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Helpful?
Thank Wicked81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seveGuernsey, Owner at La Collinette Hotel Apartments & Cottages, responded to this review, 7 August 2012
Thank you very much for your kind review. Anna was especially pleased that you mentioned her in person but, I should say that all our staff were very pleased to hear your review, especially at such a busy time of year as it gives them all a little boost - just when needed! With reference to the hill....there's not much I can do about that! But it does mean the hotel is a lot quieter at night time than the ones in town and, as you say, there is a great taxi and bus service in Guernsey which is very inexpensive. The walk to the town and picturesque St Peter Port harbour, through beautiful Candie Garden, past Victor Hugo' s monument is lovely at any time of the year. The flowers and views are great and the Guernsey Museum is fascinating. Talking about the view, views across Guernsey to the north and west coasts from the first floor bedrooms are pretty good too! So location wise, I think we will stay put and not try to move the hotel furher east just yet!! Thanks again, we hope to meet you again soon and best wishes from Anna and all the staff at La Collinette Hotel.
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Additional Information about La Collinette Hotel Apartments & Cottages

Property: La Collinette Hotel Apartments & Cottages
Address: St. Jacques, St Peter Port, Guernsey, St Peter Port GY1 1SN (Formerly The Clubhouse @ La Collinette)
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in St Peter Port
#11 Romantic Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:4 star — La Collinette Hotel Apartments & Cottages 4*
Number of rooms: 23
Official Description (provided by the hotel):
La Collinette Hotel, Cottages and Apartments is located in St Peter Port, just a short walk through colourful Candie Gardens, to the seafront and shops . Open throughout the year, La Collinette Hotel is truly your home from home in Guernsey, whether on business or on holiday. The hotel is modern, civilised and above all, extremely comfortable. Highly recommended, the warmest of welcomes awaits you! ... more   less 
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Also Known As:
Clubhouse St Peter Port
Clubhouse Hotel St Peter Port
La Collinette Hotel Apartments & Cottages Guernsey, UK

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