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“Nice hotel but SOOO noisy!!”
Review of Les Rocquettes

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Les Rocquettes
Ranked #5 of 19 Hotels in St Peter Port
Certificate of Excellence
Rugby, United Kingdom
Level 6 Contributor
107 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice hotel but SOOO noisy!!”
Reviewed 17 July 2014

I have just stayed at this hotel and was given a superior room which was very large and comfortable. There was a well stocked tea tray and free wifi. There is an ironing board in the room but for some reason no iron as that has to be requested from reception... It then sat in my room for 3 days so it does seem a bit odd as to why they aren't in the room in the first place.

My room overlooked the car park and the hotel bar and every night is has been very noisy. I stayed from Tuesday to Thursday night so it wasn't even the weekend and there weren't any particular events at the hotel. I have hardly slept. On one night people were still in the car park and being loud at 3am. I am not a killjoy but PLEASE think about your residents in the hotel and try to limit the noise at a reasonable hour!

The food at the hotel was very good and the ingredients were excellent which was reflected in the taste.

The staff (most of them) were friendly and helpful but one or two could do with some help in that area.

All in all a good hotel but I'm afraid that I wouldn't stay here by choice again as the noise is just too much to bear, especially when you have to work.

Room Tip: Ask for a room at the back of the hotel!
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  • Stayed July 2014, travelled on business
    • Rooms
    • Service
Helpful?
Thank 68AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 26 July 2014
Dear 68AR

Thank you for taking the time to post a review. We are very sorry to see that your stay was marred by noise outside, and we are looking at how we can minimise this and avoid disturbing our hotel residents.

We hope you may consider returning, and giving us another opportunity to look after you.

Yours sincerely
Karel Harris
Managing Director
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2014

We are currently staying at this hotel , when we arrived we were allocated room 316, this room over looks a roof ! I asked if we could stay in a different room, the reception staff could not have been more helpful and up graded our room. Much better room so thank you. However when we arrived we found out there was a scooter weekend on, at this point we had no idea of the impact of this, since our arrival 36 hrs ago the place has been full of scooters, this meant limited parking for cars but that's okay. The noise both nights so far as been like a rawdy bar in magaluf, when I look from my balcony right now I can see about 30 drinkers all stood in the car park. We can't believe this is the image this hotel really intended, it feels intimating to sit down in the bar area. We don't know if this normal but our advice is ask at time of booking what events they have on. Hotel is okay but the evenings so far have been grim and we still have an evening to go

Room Tip: Ask to go into the updated part of the hotel
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank fredchloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 15 July 2014
Dear Fredchloe

I am sorry to read from your review that you were disturbed by the "Scooter gathering". We do hold functions at the hotel, although not every day and with the fine weather those who smoke do tend to stand outside and chat. An area of the car park was reserved for the scooter display, but we do have additional car parking at the rear of the hotel so hopefully this did not present a problem. The hotel was almost full, otherwise our staff would have been able to allocate you a garden facing room.

I do hope you managed to enjoy your final day with us.

Yours sincerely
Karel Harris
Managing Director
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Stroud, United Kingdom
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

The staff of the hotel are eager to accommodate special requests from guests. When we arrived we discovered that our room faced out towards the bar entrance, (this would not have been a problem other than the fact that my husband is a light sleeper, and due to recent ill health, retires to bed early.) When we requested a room move the staff were very understanding and moved us the following morning to a room overlooking the garden. The location of the hotel is about 15-20 minutes walk to the centre of St Peter Port, and has a frequent bus service which stops outside the hotel. The Staff are attentive and cheerful , Alexandra (from Madeira) as Mike (from Bulgaria) both deserve special mention for their cheerful personalities.
We will be back !

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Fiona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 15 July 2014
Dear Fiona C

Thank you for taking the time to post a review. I am very glad to see that our team looked after you, and were able to move you to a quieter room. We will be sure to pass on your kind remarks.

We look forward to welcoming you back to Les Rocquettes in the near future.

Yours sincerely
Karel Harris
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 July 2014 via mobile

Pretty and spacious rooms, large and fine beds, very friendly staff, excellent breakfast being a mix of buffet and fresh cooked on order, nice restaurant with reasonable prices, an indoor pool with doors ready to open towards the beautiful garden in summer, health centre also for non residents, bar in hotel as well as pub next door, and once again excellent friendly and helpful staff. We would come again. Had a bottle of pro secco and a sweet congratulations card for us during our honeymoon, which really was a nice experience. Lovely.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank zaphod9992004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 10 July 2014
Dear Zaphod9992004

Thank you for taking the time to post such a lovely review. Very glad to hear that you enjoyed your stay, and that the staff all looked after you so well.

We look forward to welcoming you back in the not too distant future.

Yours sincerely

Karel Harris
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2014

My wife and I have stayed at this hotel a number of times over the years and every time we come back we have never been dissappointed great food and the rooms are always clea n and tidy the staff are alway polite and helpful we alway stay in the newer part overlooking the gardens .it is situated on the main road although set back and can be a bit noisey during morning and evening rush hour ( although never affected us) the free wifi worked well .it is about a 15 min downhill walk to town the hotel run its own taxi service to town stopping outside their sister hotel moores ( this is free )the time table is in reception ,although I did take an normal taxi from town back to the hotel it cost £5.00 will definately be back

Room Tip: Choose room over looking gardens
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 10 July 2014
Dear Andy807

Thank you for taking the time to post your helpful review following your stay. So glad to hear you enjoyed yourselves and we look forward to welcoming you back in the future.

Yours sincerely
Karel Harris
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llanfairfechan, United Kingdom
Level 6 Contributor
242 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 3 July 2014

We are 4 sisters (all over retirement age) who holiday abroad together every year. This year was Guernsey's turn to host us. We had a 3 double bedroom apartment with living room/dining area kitchen and bathroom. Fully equipped with washing machine, dishwasher fridge freezer etc. It was clean and beautifully furnished. It even had an outside seating area! We were asked for comments to improve it as we wee the first to stay in it. All we could come up with was a rug and some coffee tables, a full length mirror in one of th bedrooms, and although not possible another toilet as with possible 6 adults staying, the queue for the bathroom could be a long one.
We had breakfast included, which was fabulous. The secret of this lovely hotel though is it's superb staff. Nothing is too much trouble and everyone was so Friendly - and there are a lot of them! The pool/gym was excellent and we spent quite a lot of our time lazing round the pool. Only slight comeback is that it is quite a walk to the town centre (uphill on the way back) but the bus stop is right outside and there is a regular and cheap bus service. We didn't notice a lift to our apartment, which was up an outside flight of stairs. I would definitely stay here again.

Room Tip: For self catering try apartment 1 - as good as your own home.
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  • Stayed July 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xxxxx04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 4 July 2014
Dear xxxxx04

Thank you so much for posting a lovely review following your stay in one of Les Rocquettes apartments. Both the apartments were completely refurbished at the beginning of the year so it is really useful for us to have feedback from our guests to see if there are any touches we have missed. Unfortunately, there is no lift access to the apartments.

I am glad to hear you enjoyed the pool and gym, and that you were looked after by our whole team. We will make sure your kind comments are passed on.

We hope you will come back and stay with us again.

Yours sincerely
Karel Harris
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 July 2014

Comfy hotel 5 minutes by taxi or 15 walking from the town centre. Quite a lot of traffic noise during the day and evening but quiet overnight. Big room, big balcony, clean and comfortable. Very comfy bed! Good food, friendly and efficient staff. Proper room safes capable of holding a laptop or tablet computer would have been useful especially as this hotel has a spa. I'd come here again though.

Room Tip: Rooms with balconies have patio doors so top floor feels more secure if it's hot and you need to...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aufwiedersehen93, Owner at Les Rocquettes, responded to this review, 4 July 2014
Dear Marilyn W

Thank you for taking the time to post a review following your stay at Les Rocquettes. I am very glad to see you were well looked after by our team, and liked your room with balcony. We note your comments regarding a laptop safe and will look into this.

We hope you will come back and stay with us again.

Yours sincerely

Karel Harris
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Les Rocquettes

Property: Les Rocquettes
Address: Les Rocquettes Hotel Les Gravees, St Peter Port
Phone Number:
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in St Peter Port
#5 Family Hotel in St Peter Port
#6 Romantic Hotel in St Peter Port
#9 Business Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Les Rocquettes 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Les Rocquettes Hotel St Peter Port
Les Rocquettes St Peter Port
Les Rocquettes Guernsey, UK

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