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“Superb Service”

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The Duke of Richmond Hotel
Ranked #3 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed 27 November 2012

We visited Guernsey last weekend and stayed over one night at the Duke of Richmond. Before booking we were trying to decide between the OGH and the Duke of Richmond (both Red Carnation Hotels) and selected the Duke on the recommendation of our son who had dined there. We travel extensively in different parts of the world but the service we received here was outstanding and probably one of the best anywhere. All the staff were so welcoming and helpful. We enjoyed drinks in the uniquely decorated Leopard Bar followed by an excellent dinner in the Leopard Restaurant. We really wished we had booked two nights.

We had a standard room which was a little small but very comfortable with good quality toiletries in the well-appointed bathroom.

Free wifi was very much appreciated and more hotels need to offer this as these days most people travel with an iPad or laptop.

There is a lovely outdoor patio next to the breakfast area which would be a wonderful place to sit out and enjoy drinks and meals in the summer.

We visit Guernsey regularly to see our son and his family and will definitely return to stay at the Duke next time. We also plan to check out some of the Red Carnation hotels in other locations.

  • Stayed: November 2012, travelled as a couple
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1  Thank 1BriKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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642 - 648 of 882 reviews

Reviewed 27 November 2012

We had a dinner in the Leopard Restaurant.
The location is nice, the inside is mostly open space and it looks good and clean.
The personnel is friendly, helpful and attentive. We've had a good red wine and also they have a big wine list.
I've had a generous Caesar Salad like starter and for main course i`ve ordered Rib eye steak with blue cheese sauce and mashed potatoe, that was very delicious.
This place is great if you want a nice tasty dinner with friends - I'll definitely come back.

  • Stayed: November 2012, travelled as a couple
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Thank gavroche232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2012

Just a short three night break with the wife. Wanted a quiet relaxing time and that's what we received. The room was great, service was great and hotel standards really high. Thanks for a good time.
We took dinner in the hotel restaurant two of the nights and had great meals and service to the highest standards. We would recommend this hotel.

  • Stayed: November 2012, travelled as a couple
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Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

The Duke of Richmond just got a well deserved 8.3/10 review in the Times. I stayed for a couple of days this week and whilst I can't comment on the refurbishment having not seen it before the makeover, I can comment on the service...which was excellent from the front desk, bar and restaurant. They couldn't do enough to help. Good job!

  • Stayed: November 2012, travelled on business
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Thank mark_spu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, General Manager at The Duke of Richmond Hotel, responded to this reviewResponded 19 November 2012

Dear mark_spu,

Thank you for your kind comments and for sharing them with others. I was delighted to read that your first visit to the hotel was a pleasant one and it will be my pleasure to share your kind words with my team. We were all delighted with the write up in The Times which we felt captured the atmosphere of the hotel brilliantly.

Thank you for choosing The Duke of Richmond Hotel and we look forward to welcoming you back again very soon.

With kind regards,

Stephen Purtill
General Manager

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Reviewed 2 November 2012

Have stayed here twice now since it has been refurbished and I have to say the hotel is lovely.
Staff are excellent and very friendly but can be a bit eager at times. This is no bad thing, as I'd prefer staff to acknowledge rather than ignore!

Rooms are bright, spacious and enjoy all the mod cons and a whole lot more. The chocolates at night time are a nice touch.

The food is excellent in the Leopard bar, especially the Rotisserie chicken.

Room Tip: Rooms facing the road can be a bit noisy, Try get inside rooms.
See more room tips
  • Stayed: October 2012, travelled on business
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Thank JohnLennonsEar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, General Manager at The Duke of Richmond Hotel, responded to this reviewResponded 19 November 2012

Dear JohnLennonsEar,

Thank you for taking the time to post some feedback following your recent stand with us at The Duke of Richmond Hotel. I was delighted to see that you enjoyed your visit and that you like the recent refurbishment of the hotel. I have shared your kind words with my team who are delighted that they were able to ensure that your stay was comfortable.

Thank you for choosing The Duke of Richmond and we all look forward to welcoming you back again for your third visit very soon.

With kind regards,

Stephen Purtill
General Manager

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Reviewed 22 October 2012

We have stayed in Guernsey many times the purpose of our visit is to see an aunt who lives in St Peter Port - we have never stayed at The Duke of Richmond. After making our booking we read with interest all the positive comments of other reviews and were really looking forward to our stay we were definitely not disappointed this hotel exceeded expectations thats why we are at a loss to now read a previous comment "Leopards Bar" as it certainly does not portray the hotel management and staff in the right image.

We stayed for 6 nights our room was a standard one small but very comfortable both bedroom and bathroom were very clean we appreciated houskeeping returning in the evening to turn down the bed clean the bathroom leave us fresh towels and the occasional chocolate on our pillow ( so many nice touches throughout our stay).

We new the hotel had been refurbishment and it really looks good but for us the staff made our stay memorable everyone we came into contact with was so pleasant and polite always smiled and were always helpful nothing at all was any trouble. Dining in the restaurant was a lovely experience both for breakfast (so much choice and beautifully cooked) and dinner the food was excellent and very well presented. The staff new their product and in the bar had a good knowledge of the drinks available.

We are already looking forward to our next visit to Guernsey and our second stay at The Duke of Richmond. Thank you for looking after us so well.

  • Stayed: October 2012, travelled as a couple
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Thank chestertravellers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, General Manager at The Duke of Richmond Hotel, responded to this reviewResponded 24 October 2012

Dear chestertravellers2

Thank you for your kind review and for taking the time to share your experience with others. It was lovely to hear that your stay with us was a memorable one and it will give me great pleasure to share this with the whole team who will be delighted that their efforts to ensure that you had an exceptional stay were so appreciated.

Thank you for choosing The Duke of Richmond Hotel and we very much look forward to welcoming you back again in the future.

With kind regards,

Stephen Purtill
General Manager

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Reviewed 20 October 2012

I have eaten here on a number of occasions, but for business and pleasure. What can I say? The service is good, but when you are eating they come at you like flies (they could learn quite a bit from the OGH, much more understated), the french manager (used to work for Mora) is very good, the other lady (no clue on the name, long straight brown hair with big highlights) in a suit not very friendly, the other staff not bad. The chicken (they call it "to die for" on the menu, ummm) is not very good, very bland, and the chicken from Waitrose down the road is better (Actually I don't know a single person who has been there who disagrees with me on the chicken, why call it to die for??? Really??). They really should be shot over their butternut squash ravioli, the pasta is sooo thick!! the chef should be fired just because of that, it is the worst butternut squash ravioli I have ever tasted. The food is OK, I think one expects OGH quality food (as we are charged OGH food prices), but the food just isn't as good.

  • Stayed: October 2012, travelled with friends
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Thank ggmm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, General Manager at The Duke of Richmond Hotel, responded to this reviewResponded 24 October 2012

Dear ggmm2,

How disappointing to read your feedback following your recent visit to The Leopard Bar and Restaurant. I was so sorry that you did not enjoy your dinner and that you found some of our staff unfriendly which, as you will see from other reviews on tripadvisor, is not the norm. Thank you also for your feedback regarding the rotisserie chicken and the ravioli and I have asked our Executive Head Chef to ensure that his team produce dishes of the high standard which our guests, both local residents and visitors to the Island, have come to expect from the hotel.

I do hope that you will return to The Duke of Richmond and have the opportunity to enjoy the high standards of service and cuisine that others have found so memorable.

With kind regards

Stephen Purtill
General Manager

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Additional Information about The Duke of Richmond Hotel

Address: Duke of Richmond Hotel L'Hyvreuse, St Peter Port GY1 1UY
Phone Number:
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in St Peter Port
#2 Business Hotel in St Peter Port
#3 Romantic Hotel in St Peter Port
#3 Family Hotel in St Peter Port
Price Range: £111 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Duke of Richmond Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Duke of Richmond Hotel is perfectly located in the capital town of St. Peter Port Guernsey overlooking a quiet park, St. Peter Port marinas, the neighbouring Channel Islands and nearby finance and shopping areas.This comfortable purpose built modern four star hotel has an international reputation for high standards of guest comfort, service and cuisine. This quiet town hotel is the ideal base for both the business guest and Guernsey holiday visitor alike. ... more   less 
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Also Known As:
Duke Of Richmond Hotel
Hotel Duke Of Richmond
The Duke Of Richmond Hotel Guernsey, UK

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