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“The kind of place you'll look forward to returning to”

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The Duke of Richmond Hotel
Ranked #3 of 19 Hotels in St Peter Port
Certificate of Excellence
Cambridge
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The kind of place you'll look forward to returning to”
Reviewed 1 January 2014

We tend to be 3 star £100 per night hotelgoers but we thought we'd try something a bit special for this new years eve. We got the upstairs room with a view £160. The stay wasn't perfect but overall I rate this hotel Excellent for many reasons: 1) the bedroom is quite romantic- big bed, big pillows, soft big duvey, plush wallpaper. We found the style comfortable, posh maybe; 2) the service quite good- reception greets you with proper salutation, promptly delivers ice, champagne glasses; when we were leaving the hotel the manager offered and kindly provided us a lift into town; 3) the breakfast was extraordinary- freshly squeezed juices of many varieties, she got a huge salmon & egg dish, I got the waffles, it was really delicious.

Some reviews above have criticised the decor. Maybe this is just a matter of taste. We thought it was quite nice. The nightlight in the bathroom added romantic ambiance. Same for the chandelier over the bed.
There were some things that could have been better-the aircon is a bit finnicky, I was charged to make a few local calls, the music from the downstairs party was a bit loud, the rooms aren't very large. But, we had a very relaxing, very enjoyable time, and left hoping that we have the chance to return for another special night someday.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank findingdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 4 February 2014
Dear findingdan,

Thank you so much for making us your hotel of choice when celebrating New Year’s Eve.

I am delighted that you have rated your stay excellent, having enjoyed the lovely, romantic ambience of our well-appointed bedrooms, comfortable bed and high quality linen. Our kitchen and F&B teams were thrilled to learn that you were particularly impressed with the variety of delicious choices we offer for breakfast.

Thank you for bringing the issue with the air conditioning in your room to our attention and I will ask our maintenance team to carry out any necessary repairs without delay. I was also sorry that you were disturbed by the music from the New Year’s Eve dinner dance and will be discussing the allocation of rooms with our Reservations and Front of House team so that guests not attending events are allocated quieter rooms.

I would like to thank you once again for finding time to share your experience at The Duke of Richmond hotel with other travellers and we hope that we will have an opportunity to welcome you back for another relaxing and enjoyable stay.


Yours sincerely,

Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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823 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Turkish first
  • Any
English first
Cobham, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 December 2013

Booked penthouse and adjoining suite for 4 nights, great value for the luxury.
Had planned to bring the dog but weather cancelled the ferry - staff were then very accommodating in swapping rooms.
Great hotel, beautifully furnish, the friendliness of the staff being a real highlight.
Food excellent - pleased to say breakfast cooked to order with additional cold buffet.
All highly recommended.

Room Tip: They take dogs! Fantastic
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajl1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 4 February 2014
Dear Ajl1966,

It has been a real pleasure to read your glowing review. It is wonderful to learn that your stay over the Christmas period has left so many warm memories for you and your family. I was also delighted to share with my team that you enjoyed our delicious breakfasts, and also that our friendly and attentive staff proved to be a real highlight of your experience at the Duke.

We look forward to welcoming your family (and hopefully your dog this time!) to our hotel next time you decide to visit Guernsey.

Yours sincerely,

Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 December 2013

Went for lunch yesterday we were a party of 5, we all chose from the Christmas set lunch menu priced at £19.95, as this seemed the cheapest option! All other meals were very over priced, and you had to buy veg separately! The food was average, and the traditional Christmas lunch had no brussel sprouts!
Drinks.... were 4 glasses of wine, 1 mulled wine, 2 soda water with lime & 2 bottles of water.. .
The bill....£157! £14.50 service charge!!
This probably explains why apart from us & 2 other people the place was empty! Such a shame as it's really nicely done out, staff are great..
Would we go back? NO...

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Noseypark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 20 December 2013
Dear Noseypark,

Thank you for taking the time to provide me with some feedback following your visit to The Leopard Bar and Restaurant. Whilst it was lovely to read that you found the staff great and liked the decor in the restaurant I was very disappointed to read that you did not enjoy your lunch and found the food average. We receive a lot of very positive feedback about the service, ambience and quality of the food so it is sad to learn that we did not meet your expectations on this occasion. I have discussed your comments with our Executive Head Chef and we will be adding Brussels sprouts to our festive menus as well as ensuring that the quality is of the high standard that our guests have come to expect.

I do hope you will give us the opportunity to show you that we offer value for money and consider having Sunday lunch or perhaps afternoon tea with us and I am grateful for your valuable feedback.

Yours sincerely,

Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberley, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 December 2013

A lovely quirky hotel with truly individual furnishings and perfect service. We have had a wonderful time here. Nothing was too much trouble , the staff are lovely, perfect at their jobs and very friendly. We are on a gluten I and dairy free diet and this was catered for well. We even had s special dessert made. Truly spoilt. I would happily stay for longer and would not hesitate to book again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaywitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy General Manager at The Duke of Richmond Hotel, responded to this review, 16 December 2013
Dear Julia B,

Thank you for choosing the Duke of Richmond Hotel for your recent visit to Guernsey and taking time to share your experience with other travellers. I was delighted to learn that our staff have made you feel welcome and ensured your stay is memorable, service attentive and friendly.

It was wonderful that you felt truly pampered at the Duke and found the meals, adapted to suit your special diet, delicious and enjoyable.

We hope that we will have another opportunity of welcoming you and your family back to our hotel in the future.

Yours sincerely,

Helen Lenkovska
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 December 2013

This hotel is ridiculous, the decor is so completely over the top the guests disappear into the mirrors or wallpaper. The dining room is Bet Lynch's wildest dream, everything was covered in leopard skin patterns including the furniture,the lounge black and white zebra theme it is supposed to be calming but not. Bedroom covered in huge brown flowers, we counted 16 pieces of furniture or was it 17? Comfortable but let down by the bathroom, cheap bath, dodgy shower and a toilet so close to the radiator you had to be very careful not to burn and there was a weird blue night light.
The food was very ordinary and expensive with add on service charges, and the service was extremely irritating, the staff are like robots who have learnt to be hospitable but don't understand why, so there is a constant stream wine, water topping up seemingly by everyone on duty, a constant stream of is everything alright for you? At breakfast we were served again by numerous staff but still found the drinks cold and the breakfast over cooked.
Was looking forward this but very disappointed.

Room Tip: Don't bother
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wisebirdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 5 December 2013
Dear Wisebirdy,

Thank you for taking the time to offer some feedback following your recent stay at The Duke of Richmond Hotel.

I was very sorry to read that the decor in the hotel was not to your liking and whilst we appreciate that the look of the hotel will not be to everyone’s taste we like to think that, on the whole, its quirkiness leaves a lasting impression on our guests.

As a Red Carnation Hotel we pride ourselves on the standard of service and quality that we provide our guests and receive many positive comments so it is disappointing to learn that this was not evident during your stay. Rest assured that I will be speaking to the whole team and ensuring that more rigorous training is undertaken so that the service and hospitality provided does not become repetitive or robotic. I will also be discussing your dining experience with our Head Chef to make sure that everything served at breakfast is to our usual high standards at all times.

I welcome feedback, both positive and negative, as it is only through comments such as yours that we are able to make sure that our guests have a memorable stay with us so I hope that you will reconsider your decision not to return and that we may welcome you back again in the future.



Yours sincerely,


Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 November 2013

On arrival you know this is not yet another chain hotel where everything is the same and predicable - this is a hotel with character and a unique personality.

The greeting at reception could not have been more welcoming and professional. This welcome and desire to please and deliver came across with everyone memebr of staff I met - what a joy and breath of fresh air.

To say the hotel has it's own style would be an understatement - may not be to everyones choice, but I loved it!

A wonderful hotel with a wonderful set of people who's only objective is to make your stay memorable.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186254David_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this review, 5 December 2013
Dear 186254David_B,

I would like to thank you for taking the time to post this fabulous feedback on TripAdvisor. We were delighted to read that the distinctive character of the Duke of Richmond Hotel has left such a lasting impression on you. It is very motivating for all of us to know that our guests enjoy our truly unique property not only for its original style and décor, but also for its welcoming and personalised service!

We hope that we will have another opportunity of welcoming you back to the Duke of Richmond Hotel next time you are on the island.

Yours sincerely,

Helen Lenkovska
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udine, Italy
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 November 2013 via mobile

Everything was perfect. Personnel friendly, good services offered and excellent restaurant. Perfect for business trip and also for holidays. Located in a good position, close to the center. Price was average considering others hotel in the island. To recommend!!

Stayed November 2013, travelled on business
Helpful?
Thank 822emanuelem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this review, 28 November 2013
Dear 822emanuelem,

Thank you for the kind comments following your recent stay with us, which I was delighted to share with my team. It was wonderful to read that you enjoyed our friendly service and delicious meals in the Leopard Restaurant and that you felt that staying with us represented value for money.

I hope that we will have a pleasure of welcoming you back to the Duke of Richmond Hotel on your next visit to Guernsey.

Yours sincerely,

Helen Lenkovska
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Duke of Richmond Hotel

Property: The Duke of Richmond Hotel
Address: Duke of Richmond Hotel L'Hyvreuse, St Peter Port GY1 1UY
Phone Number:
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in St Peter Port
#2 Luxury Hotel in St Peter Port
#3 Family Hotel in St Peter Port
#3 Romantic Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Duke of Richmond Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Duke of Richmond Hotel is perfectly located in the capital town of St. Peter Port Guernsey overlooking a quiet park, St. Peter Port marinas, the neighbouring Channel Islands and nearby finance and shopping areas.This comfortable purpose built modern four star hotel has an international reputation for high standards of guest comfort, service and cuisine. This quiet town hotel is the ideal base for both the business guest and Guernsey holiday visitor alike. ... more   less 
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Also Known As:
Duke Of Richmond Hotel
Hotel Duke Of Richmond
The Duke Of Richmond Hotel Guernsey, UK

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