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“Absolutely fantastic”

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The Duke of Richmond Hotel
Ranked #3 of 19 Hotels in St Peter Port
Certificate of Excellence
Level 1 Contributor
4 reviews
“Absolutely fantastic”
Reviewed 5 May 2014 via mobile

We stayed for 2 nights and honestly couldn't fault anything. One of the friendliest hotels I have ever stayed in. The staff are amazing the food is superb. The rooms were equipped well and very comfortable. Will definitely return and recommend .

Stayed May 2014, travelled with friends
Helpful?
Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 13 May 2014
Dear Debbie J,

Thank you for choosing The Duke of Richmond Hotel for your recent stay and recommending us to other TripAdvisor followers.

How very motivating for all of our team to learn that we made you feel very welcome with our friendly and attentive service. It was wonderful that you found the food in The Leopard Restaurant superb and your room comfortable.

We would like to hope that we will have another opportunity of welcoming you and your friends to our hotel over this holiday season!

Yours sincerely,


Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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854 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
1 review
Reviewed 4 May 2014 via mobile

Upon check in I was offered an upgraded room, which was a nice touch and the room was excellent. The reception staff were very helpful and attentive and it seemed that nothing would be too much trouble. The room itself was spotless and well equipped. The shower in particular was very powerful. The evening menu was exceptional with a wide choice. The food I picked was wonderfully cooked. After an early meeting I had a late breakfast, which was served in the conservatory, and was also excellent. At all times the customer service was second to none and all the staff I met during my stay should be commended.

Stayed April 2014, travelled on business
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 13 May 2014
Dear Richard P,

Thank you for finding the time to write such comprehensive feedback following your recent stay at The Duke of Richmond Hotel. I am so delighted that you found your room excellent, well equipped and immaculately clean and also that you were impressed with the friendliness and efficiency of our team.

I was also very pleased to hear that you enjoyed dining in The Leopard Restaurant during you stay.

All of your wonderful comments and particularly the ones about the exceptional customer service will be shared with our team, who look forward to welcoming you back again the next time you are in Guernsey!

Yours sincerely,


Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, England
Level 5 Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 2 May 2014

Four of us stayed for a long weekend to celebrate a 70th Birthday. The rooms which had balconies facing the sea were beautifully decorated and the beds were amazing. The turn down service which we had each night was a lovely touch. In reception there are free sweets, coffee and water and even towels if you wanted to go for a run in the morning and ice tea in the afternoon. The best thing about this hotel are its staff. They couldn't do enough. Service at its best. The choice at breakfast was fantastic. Anything you could think of was there as a choice. The bar area is very small and was busy each night so the terrace was great for pre dinner drinks, if it had heating it would be even better but in the summer months it would be really great. The food in the restaurant was of a good standard but more like pub/bistro choices on the menu. All in all if we were to come back to Guernsey there would only be one place we would stay and that is "The Duke of Richmond. Many thanks to all the staff you are a credit to Red carnation hotels.

Room Tip: Pay for a sea view balcony room. Lovely
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thestonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this review, 13 May 2014
Dear thestonna,

I would like to thank you for choosing The Duke of Richmond Hotel to celebrate a 70th Birthday. I am delighted that you rated your experience with us so highly, having enjoyed the beautiful décor and comfort of your seaview room and liked all the tiny noticeable touches that we offer our guests. My colleagues were also thrilled to learn that you were particularly impressed with their friendliness and helpful service!

I was very pleased that you chose to dine in The Leopard Restaurant during your stay and enjoyed your drinks outside on our Sun Terrace. We may indeed be considering putting some heating there to enhance our guests’ experience and to ensure that everyone can enjoy the picturesque views over Candie Gardens and the harbour, whilst enjoying their drinks.

We look forward to welcoming you back to The Duke of Richmond Hotel the next time you are on the island for what we hope will be another memorable stay.


Yours sincerely,

Helen Lenkovska
Deputy Manager
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Camberley, United Kingdom
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 April 2014 via mobile

We stayed here for a couple of nights over the Easter weekend. Rarely in a hotel are we treated as people, and this hotel is brilliant at. Customer Service is superb, as was Easter Sunday lunch. We will be back, and thank you for a lovely stay

Stayed April 2014, travelled as a couple
Helpful?
Thank paulnpauline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this review, 13 May 2014
Dear paulnpauline,

How wonderful to read your glowing review following your stay at The Duke of Richmond Hotel over the Easter weekend. My team and I were delighted to learn that your experience has left so many warm memories and that you enjoyed Easter Sunday lunch with us.

We look forward to welcoming you back to The Duke of Richmond next time you decide to visit our island!

Yours sincerely,


Lukas Laubscher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth
Level 4 Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 April 2014 via mobile

This hotel is excellent. We came here 5 years ago and liked it, but the refurb and rejuvenation of services has made this an amazing place to stay, if old or young or with dogs. Rooms are beautifully decorated and bathrooms nice and new with great power showers. We also stayed here (instead of OGH), because of the park opposite which is lovely to walk dog first/last thing. Parking opposite is handy although only 4 spaces can be limiting. Main plus point though is the quality of staff, all brilliant and we felt really looked after. If pushed to pick one I would give top award to Carina in the dining room. One last comment (although won't give it away for others) was the surprise "notification" for the dog - probably the best touch of any hotel I have stayed in. Compared to lots of average hotels, this hotel stands out of the crowd and should be picked without hesitation. Thanks all.

Stayed April 2014, travelled with family
Helpful?
Thank BournemouthCowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this review, 13 May 2014
Dear BournemouthCowboy,

Thank you for this glowing review following your recent stay at The Duke of Richmond Hotel that left you with such lovely memories! I was very pleased to read that you had stayed with us a while ago and came back to experience our Hotel after the amazing transformation it has undergone with Red Carnation. I was delighted that you found your room beautifully decorated and the bathroom of a high quality.

It is wonderful that not only you, but also your dog felt welcome and looked after throughout your stay. We are very fortunate to be surrounded by the greenery of Cambridge Park and Candie Gardens, which many of our guests with dogs appreciate so much.

It will be my pleasure to pass your “top service” award to Carina who truly deserves it, being so friendly and attentive and also to all our team for providing a brilliant service.

We would like to thank you once again for recommending The Duke of Richmond Hotel to other travellers and hope you will be staying with us once again very soon!



Yours sincerely,

Helen Lenkovska
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2014

I recently stayed at the Duke of Richmond and loved it.

Was there for 4 nights in early April 2014. The staff was helpful from the moment I pulled up juggling 3 bags. My room couldn't have been better - beautifully decorated, beyond comfortable (sofa, easy chair, desk, breakfast table with 2 side chair which I rearranged to take advantage of the great view of the Channel in the distance).

Loved breakfast in Leopard Bar & Restaurant - good food, beautiful decor, great views, staff was friendly and accommodating - recognized me on the second morning and asked if I wanted a double latte. Went out of their way to make sure everything was to my liking.

A short stroll to the Harbor through beautiful gardens and charming streets. I'm a runner - ran to the Castle and Aquarium ... a nice loop.

Would have liked to spend more time and explore. Would definitely stay here again and recommend it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this review, 24 April 2014
Dear John M,

I would like to thank you for posting this wonderful review on TripAdvisor. It is very rewarding for all of our team to know that they helped to make your stay with us a memorable one.

We are indeed so lucky to live on such an idyllic island and we all love to ensure that our guests are able to share it with us. The next time you visit our Concierge team will be delighted to recommend places to see and visit and we look forward to welcoming you back to The Duke of Richmond Hotel for another enjoyable and memorable stay!

Yours sincerely,

Helen Lenkovska
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunbury, United Kingdom
2 reviews
Reviewed 21 April 2014

We have recently returned from a two night stay at the hotel and we can't rate the hotel highly enough. The rich splendor of the reception was an indication of the unique, luxurious decoration and attention to detail throughout the hotel. Our room was wonderful - extremely comfortable and very spacious, especially when compared to a London hotel. We were fortunate to have a balcony on which to enjoy the lovely view of the bay. We enjoyed a delicious evening meal in the hotel and the quality of the breakfast was excellent. Without exception all of the staff were extremely courteous and committed to ensuring that our short stay was very special. We can't wait to return!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this review, 24 April 2014
Dear Diana H,

Thank you for finding the time to post these delightful comments on TripAdvisor! It gave me the greatest pleasure to share your kind comments with our team who were delighted to learn how much you liked the hotel. They are truly our greatest asset and one of the reasons for our hotel’s success!

Thank you for complimenting us on the quality of breakfasts. We believe that breakfast is the most important meal of the day, so we are very happy to offer a variety of healthy choices for our guests to choose from, whether they decide to opt for a Continental or full English breakfast.
We sincerely hope that we will have another opportunity of welcoming you back to our hotel next time you decide to visit our beautiful island!

Yours sincerely,


Helen Lenkovska
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Duke of Richmond Hotel

Property: The Duke of Richmond Hotel
Address: Duke of Richmond Hotel L'Hyvreuse, St Peter Port GY1 1UY
Phone Number:
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in St Peter Port
#2 Luxury Hotel in St Peter Port
#3 Family Hotel in St Peter Port
#3 Romantic Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Duke of Richmond Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Duke of Richmond Hotel is perfectly located in the capital town of St. Peter Port Guernsey overlooking a quiet park, St. Peter Port marinas, the neighbouring Channel Islands and nearby finance and shopping areas.This comfortable purpose built modern four star hotel has an international reputation for high standards of guest comfort, service and cuisine. This quiet town hotel is the ideal base for both the business guest and Guernsey holiday visitor alike. ... more   less 
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Also Known As:
Duke Of Richmond Hotel
Hotel Duke Of Richmond
The Duke Of Richmond Hotel Guernsey, UK

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