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“Below expectations...a four star maybe, not a five star” 2 of 5 bubbles
Review of The Old Government House Hotel & Spa

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The Old Government House Hotel & Spa
Ranked #2 of 19 Hotels in St Peter Port
Certificate of Excellence
Geneva, Switzerland
Level Contributor
91 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Below expectations...a four star maybe, not a five star”
2 of 5 bubbles Reviewed 14 January 2014

I stayed 2 nights at this hotel in January 2014. The room was very small, the desk was to small to be used for working, and the various lights of the phone, bathroom and fire alarm made an extravaguant light show at night... The bathroom was not heated and therefore super cold in January. While the staff was friendly, i cannot rate this hotel above the average for a five star (and five star pricing). The breakfast was also disappointing, and the wine served at the bar were also not "five-star" standard. On top of it, my magnetic room key didnt work on day two, apparently being erased by my phone. i cannot recommend this hotel and wont return.

Room Tip: maybe a room with view would have enhanced my stay
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  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank BernieBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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998 reviews from our community

Traveller rating
    813
    122
    37
    14
    12
See reviews for
133
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (292)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Nottingham, United Kingdom
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 8 January 2014

A very nice place with helpful staff but needs dragging kicking and screaming into this century. We booked a 3 night stay with 2 friends over new year, with a New Year Dinner dance with Jazz band, a black tie do!

When we arrived we were offered an upgrade to a suite, which after looking at the first room we gladly accepted at an extra £70 per night. This gave us a bath that an adult could bathe in which was not the case in the first room.

A suite, with no fridge? We had to ask for a fridge for cold drinks, but the thermostat was broken so it froze all our drinks overnight! Popped coke bottles make a right mess!

The main restaurant is an Indian with limited choice and awful, expensive food. Breakfast was ok but the service was slow and without leadership or organisation with no one knowing if anyone else has asked us for our order or drinks, and a long wait for very small helpings.

The New Years Eve Ball was like a wedding do, with badly behaved children running riot on the dance floor and a pushy waiter trying to sell his wine and champagne for all he was worth (I would be happy if he worked for me!). We retired to a lounge area 30 mins before midnight but were never approached with an offer of drinks so had no way to toast in the new year!

The new bar area is nice and a very helpful bar man reserved us an area for the evening to have snacks and drinks and watch TV, the snacks were very good too.

I have spent less for 2 weeks in the Caribbean but you live and learn!

I think this place just needs to attend to the details, change the Indian restaurant entirely and buy some supportive pillows for all the rooms, improve the room facilities to justify the prices and they could be back in business. But as it is, it's well below modern travellers realistic expectations at these prices.

  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank CliveL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sittingbourne, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

My wife and I have just returned home from a five day Christmas break at this hotel. The whole experience was just about perfect. The standard of the rooms and public areas exceeding our expectations by far. The hotel staff were extremely attentive and professional and saw to our every need. The food and service in both the Brasserie and Curry Room restaurants was exemplary as was the afternoon tea in the Sir John Coward Lounge. The spa, which has a well equipped gymnasium, steam room, sauna and chill out room, was outstanding. I cannot praise this establishment enough. A credit to the owners!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marty1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 17 December 2013

We just stopped off here for a drink so I am only commenting on the bar area. We had a coffee and brandy in the bar. It has lovely views of St Peter Port and the bay. Well worth a visit. Lovely friendly staff too. I'll definitely come back next time I'm in Guernsey.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank carebear56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

The Old Government House Hotel is exactly what I expected -- old and charming. I booked the hotel on a business trip because it was the hotel with the highest star rating and it did not disappoint. Of course, there are the typical old hotel problems (creaky, uneven floors, old building smell), but they have done a good job of keeping the place up while maintaining its charm. And the bathroom was very modern looking and surprisingly nice. I would definitely stay here again if I returned to Guernsey.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kariyava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steeple Ashton
2 reviews
5 of 5 bubbles Reviewed 9 November 2013

We have just spent 5 nights at the OGH for our 40th anniversary.
Our room was comfortable and came with the nice touch of a bottle of champagne.
From the initial warm welcome, the staff were friendly throughout and being addressed by name was again a nice touch.
Another was a chocolate cake suddenly appearing in our room, as the staff had picked up that my wife was also celebrating her birthday during our stay.
We really cannot fault the service, which was attentive and, as you can see from the above, personalised and thoughtful.
This was one of our best hotel experiences and when we return, which we will, we will definitely be staying at the OGH.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
140 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

We just spent two nights in a suite at the OGH. With a couple of exceptions, everything I have to say about the place is highly, highly complimentary. To be honest, it reminds me of a laid back version of the Ritz, in London. The same off-the-charts service (if not even better), the same atmosphere of being somewhere really special. Perhaps the OGH is a bit less grand, but it is also quite sensibly priced. Meals, room service, drinks, etc are all quite reasonable, despite the almost overwhelming level of quality and service.

There ARE a few quirks. A doorman who never smiles or makes eye contact.....almost a character from the Adams Family, lol. A front desk clerk who didn't speak English well enough to be readily intelligible. Ok, hire Spanish people (notoriously difficult to understand when they attempt to speak English) anywhere else in the hotel....but please, NOT at the reception desk....'my first point of contact. The poor girl is so far from being fluent that she really shouldn't be interacting with customers.

Our suite was a BIT tired....the carpets and furnishings could probably do with a change, though part of the OGH's charm is it's "Old World" character and service.

But these things really pale when juxtaposed with the undeniable charm of the place. The many nooks and crannies that look like parts of a film set of a film about a 19th century luxury retreat. Little bars....reading rooms....they seem to be everywhere. The food is top notch, and the bars and service therein are faultless.

Yes, it's more expensive than the other Guernsey hotels, but there is no other place like it, and what you pay is pretty fair really, considering the experience you get.

In short......I loved the place.

Room Tip: The suites aren't that much bigger than the larger of the normal rooms, so probably not worth th...
See more room tips
Stayed November 2013, travelled with family
Helpful?
3 Thank Johnb8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Old Government House Hotel & Spa

Property: The Old Government House Hotel & Spa
Address: Ann's Place, St Peter Port, St Peter Port GY1 2NU
Phone Number:
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in St Peter Port
#1 Family Hotel in St Peter Port
#2 Romantic Hotel in St Peter Port
#4 Business Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Old Government House Hotel & Spa 5*
Number of rooms: 62
Official Description (provided by the hotel):
Set in the heart of Guernsey's capital, St Peter Port, commanding amazing views across the harbour and neighbouring islands. Sea facing rooms with balcony, gourmet dining, luxurious spa and heated outdoor pool make this hotel a destination in itself on this charming island escape. Celebrating 150 years of hospitality in 2008, the hotel offers unrivaled levels of service and a full range of leisure and corporate facilities to the discerning traveller. ... more   less 
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Also Known As:
Old Government Hotel
Hotel Old Government
The Old Government House Hotel & Spa Guernsey, UK

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