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“Outstandingly good in every respect, great staff and service”

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The Old Government House Hotel & Spa
Ranked #2 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed 14 July 2014

First time stay and completely impressed with the OGH. Giving the guest exactly what they want seems to be the objective of this beautifully decorated and furnished hotel and it's team. Every member of staff did this to the best of their ability and bent over backwards to help our family of 6. We watched Wimbledon and the World Cup and the bar manager pulled the curtains and dimmed the lights, so our picture wasn't impaired. The food is very good, with no silly rules about where you can eat your meal and the cocktails are excellent, but take care to choose from 'house' selection, as the Vintage and Legendary are quite hard on the pocket....a great outlook over the port and a central location make this the perfect place for any type of stay.

Room Tip: Rooms are all double-windowed, so noise is not a problem. Some have better views than others. All ro...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Emendyenne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 17 July 2014

Dear Emendyenne,

Many thanks for your wonderful review. We are glad that you and your family enjoyed your time with us, particularly the food and drink, and watching Wimbledon and the World Cup. We look forward to your return, and will be sure to have the house cocktails ready.

Kind regards
Andrew Chantrell
General Manager

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568 - 574 of 1,114 reviews

Reviewed 14 July 2014

It was lovely to be greeted with smiles and positive reactions to all requests. From parking our car to helping with directions. Everything was a pleasure. The hotel is an oasis in the middle of town, within walking distance of shops and restaurants should you want to venture outside at all! The staff are charming and polite. Immaculately dressed and always there when needed. It was a delight and we will be back.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Gilly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 17 July 2014

Dear Gilly F,

Thank you for your kind review. We are delighted that you enjoyed your stay, and that you found the staff helpful. We shall be sure to pass your compliments on to the teams, and we look forward to welcoming you back to The OGH in the near future.

Kind regards,
Andrew Chantrell
General Manager

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Reviewed 11 July 2014

It is not hard to see why this hotel commands good reviews. We have just stayed for 4 nights and cannot fault it. The room was very comfortable. Attention to detail is consistent . Staff can not do enough for you. The outdoor pool is warm and well maintained. The food in the brasserie for breakfast and dinner is excellent. As another reviewer commented it was a nice touch that staff took the time to remember and greet us by our name. This is not though a cheap break. However the hotel does live up to its five star rating

Stayed: July 2014, travelled as a couple
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 17 July 2014

Dear Chris L,

Thank you for your review. We are pleased that you enjoyed your stay with us, and thank you for your kind words about the hotel staff. We will pass your comments onto the teams, and we look forward to welcoming you back to The OGH soon.

Kind regards
Andrew Chantrell
General Manager

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Reviewed 8 July 2014

Just back from a 3 night stay at OGH with my elderly mother. The rooms and overall ambience definitely deserve the 5 stars awarded and the food was so good that we had no desire to eat elsewhere, but it was the staff who made our stay more than pampered. I'd particularly like to thank the concierge JARO who was so understanding about my mother's disability and made sure that we were able to go and explore/enjoy the area without a care in the world.
I told JARO where I wanted to visit and as any good concierge he sorted every step of our trip, from the moment we left the hotel to the moment we arrived back. But it was the fact that JARO was so attentive to our needs. Even when we travelled to Sark, the driver of the horse and cart that met us commented out of the blue about how friendly and respectful JARO was whenever he spoke to him (even though he hadn't met him in person). The rest of the staff were all friendly and very helpful and couldn't do enough for us. So thank you OGH for the fantastic memories we have of our holiday.

Room Tip: We requested 2 rooms overlooking the gardens. The views of the port were great from the second floo...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank BlueBl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 11 July 2014

Dear BlueBl,

Many thanks for your kind review. We are delighted that you enjoyed your rooms and the restaurants, and we have passed on your kind words to Jaro and the rest of the team. We look forward to welcoming you back to Guernsey and The OGH soon.

Kind regards
Andrew Chantrell
General Manager

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Reviewed 8 July 2014

Lovely friendly staff to greet you on your arrival, nothing is too much trouble. Homely and beautifully furnished bedroom - faultless. Breakfast was delicious and relaxing. Lots of lovely places to sit and relax - again with friendly attentive staff. 2 minutes walk to the High Street and other restaurants. Fantastic spa facilities. Did not want to leave and would only ever return to this hotel and would recommend to everyone. All hotels should be run like this.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Grinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 11 July 2014

Dear Grinda,

Thank you for your kind review. We are delighted that you enjoyed your stay, and look forward to welcoming you back to The OGH in the near future.

Kind regards
Andrew Chantrell
General Manager

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Reviewed 5 July 2014

We have stayed at the OGH seven times over the last 13 years, the last time in June 2014. It is a lovely hotel, perfectly situated to walk the charming town of St. Peter Port. The staff is amazing! After our first time staying there in 2001, we have never even considered another hotel on Guernsey. Since the Red Carnation Group took control a few years ago, the hotel has gotten even better. You won't regret booking at this hotel.

Room Tip: The King Seaview rooms are the best. Our favorite is number 107.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank thebucks1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 7 July 2014

Dear thebucks1,

Many thanks for your kind words. We are thrilled that you enjoyed your stay with us, and look forward to welcoming you back for your eighth visit soon.

Kind regards
Andrew Chantrell
General Manager

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Reviewed 5 July 2014

From the moment one arrives until departure this hotel lives up to every expectatiom, the breakfast choice and quality is superb, the staff are attemtive, the management are on the ball amd the building itself if a wonderful colonial building that makes one fee the Governer is still in residence. Great relaxing areas both indoors and outdoors and the swimming pool area is a real sun trap even if you dont want to actually brave the water!

Room Tip: A room looking out onto the harbour should be compulsory, why stay here and not be able to see the s...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paulikon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AChantrell, General Manager at The Old Government House Hotel & Spa, responded to this reviewResponded 7 July 2014

Dear Paulikon,

Thank you very much for your kind review. We are delighted that you enjoyed your stay with us - particularly the swimming pool - and thank you for your kind words about the sea view rooms. We look forward to welcoming you back on another occasion.

Kind regards
Andrew Chantrell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Old Government House Hotel & Spa

Address: Ann's Place, St Peter Port, St Peter Port GY1 2NU
Phone Number:
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in St Peter Port
#1 Luxury Hotel in St Peter Port
#2 Romantic Hotel in St Peter Port
#4 Business Hotel in St Peter Port
Price Range: £165 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Old Government House Hotel & Spa 5*
Number of rooms: 62
Official Description (provided by the hotel):
Set in the heart of Guernsey's capital, St Peter Port, commanding amazing views across the harbour and neighbouring islands. Sea facing rooms with balcony, gourmet dining, luxurious spa and heated outdoor pool make this hotel a destination in itself on this charming island escape. Celebrating 150 years of hospitality in 2008, the hotel offers unrivaled levels of service and a full range of leisure and corporate facilities to the discerning traveller. ... more   less 
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Also Known As:
Old Government Hotel
Hotel Old Government
The Old Government House Hotel & Spa Guernsey, UK

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