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The Old Government House Hotel & Spa
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Reviews (1,146)
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Reviewed 25 May 2009

I stayed with a friend at OGH over the Late May Bank Holiday weekend. Overall the stay was disappointing, but there were a few rays of light.

I booked online directly from the hotel web site, which is something I don't normally do but made an exception given there was a 3-for-2 nights promotion. My first impression of the hotel was excellent, as the pictures on the web are very impressive and my booking was immediately acknowledged. Reception even rang me directly to confirm, as the booking had gone through twice rather than only once, so that was appreciated.

Upon check-in to the room things weren't great though. We had a king room with a sea view. The view was fabulous - very relaxing and wonderful to have the option of opening the balcony door to get the fresh air. The room, however, was anything but fresh. It must have been one of the few still waiting to be redecorated, which is a shame. Although clean, the room was well worn and if given a choice I would have rather had a nice room without the sea view.

The breakfast each morning was very fancy - a warning though, as the breakfast area gets VERY warm! The food was good enough, but the service on our first morning was off-point. We were kept waiting for so long for our food that we had to ask the staff to check on it. The kind waiter returned to say sorry and that our order had been skipped - the food would be right out. He handled it well, but at a hotel and resturant of that caliber I wouldn't expect my order to go missing, and I would have thought the team would be more proactive to see that everyone seated around us was getting their food except for us. No issues on the next morning though.

The front desk staff, although polite, also were a bit disappointing, save for one or two. We tried to use the computer to check in to our flights on line, and given the reaction you would have thought that no one had ever asked to do this before. We also had an issue with noise one evening, as our room seemed to be directly over the event space where an MC was talking on a mic and there was a band until midnight. When we first realised the noise and rang the desk, they didn't really seem to take our concern on-board - they just said that the even would end at midnight. And whilst I'm all for functions and music, I really don't want to have to listen to someone elses until midnight when I am paying over 200GBP per night for a room and want to sleep. After about an hour and three or four phone calls, the manager finally did come to our room and arrange for us to sleep in a different room (a refurbished room - very nice) for the one night.

Overall I would recommend that others stay, as the lobby and location are both great, and the gym is a nice bonus. Other reviews on this hotel, as you can see, are also very positive. However, I would warn people to allow plenty of time for breakfast and to specifically request a room that has been refurbished and which is not located over the function rooms.

  • Stayed: May 2009, travelled with friends
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3  Thank anchmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2009

I've stayed in various hotels in Guernsey, and OGH is the best by far. The staff are incredibly helpful and friendly, the location is fantastic, the breakfast is delicious and the view of the other islands from the Brasserie and garden is spectacular. We will definitely be staying here whenever we come back to Guernsey. Highly recommended.

  • Stayed: May 2009, travelled as a couple
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1  Thank Bee42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2009

It's very rare you go somewhere new for a weekend and end up spending half your time at the hotel - but that's what happened. It's a lovely, relaxing place with friendly, engaging staff (but not in your face like in so many hotels) and some really nice spaces to hang around and read / chat / drink / sweat in the sauna.

I'd also mention that the food is excellent, whether at the Brasserie or at the Governors' restaurant. Best fish soup either side of the Channel. We came with the Gourmet Package which covers use of the spa, reduced double room rates and a full Degustation menu at the Governor's including a different wine for each of the seven courses.

We're definitely going back - fully recommended.

  • Stayed: May 2009, travelled as a couple
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1  Thank Squx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2009

Spent a long weekend here with the family (7 adults) we wre immediatly made to feel at home but special. In addition to the excellent loction, clean building excellent facilities the staff actually made it that special at every contact they were polite, cared, and always provide a special service. Our last night meal in the brasserie was made even better by Thomas the waiter and the wine waiter always there for you but allowed us time with our own company, they might have invented exceptional service.

Not cheap but good value for money, would always recommend.

  • Stayed: May 2009, travelled with family
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1  Thank Timmy5573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2009

We recently stayed at this hotel for a relaxing birthday break. The hotel was excellent and its customer service, particularly in the restaurants, was exceptional. Everyone was pleasant throughout our 4 day stay including the reception staff, porters, and waiters and all other staff we met throughout the hotel.

The food, both in the charming Brasserie restaurant overlooking the gardens, and in the Governors Restaurant was very good indeed and well worthy of its 2 Rosette status.

Our room, a King with a Sea View, was pleasant and the views delightful.

Guernsey itself is a pretty island, quiet and unspoilt. The shopping centre is pleasant with many well known brands on its High Street. Driving, however, is not easy as many of the roads are narrow and twisting so do take a small car if you need transport.

This proved to be a most enjoyable break. and if we return to Guernsey we will stay at this hotel again.

  • Stayed: May 2009, travelled as a couple
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1  Thank HeidiBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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