The hotel staff are exceptional and nothing is too much trouble, which is why it is very hard to make a complaint.
We opted to stay for seven nights in a Queen room with the one night free package.
The room posted on there website bore no resemblance to the tiny room the large bed was sqeezed into. I had requested sheets and blankets instead of a duvet and thats precicely what we got no sign of a suptuous throw, just a brown blanket.
They go to great lengths prior to your arrival to make your stay enjoyable, a request for an iron and ironing board in the room was over looked but on request one was duly sent.
I also had to request more hangers as there were only 8 in the wardrobe, this request was met with, " i'm sorry madam but we have a wedding and all the hangers are being used", they did however say that they would see what they could do and some hours later another four were sent.
We had also requested a table be reserved for the night of our arrival in the restaurant, asuming this to be the govenors as opposed to the more casual brasserie. So we were a little surprised to be told that they did not have a table for us, evidently this was because we had not been specific in our request ( why did they not ask for clarification when we first made the request), so we were given a table with apologies in the brasserie.
Overall the food was pretty good, the first meal in the brasserie was excellent but the degustation menu which we opted for on the second evening was fairly average( mushrooms on burnt toast) but billed as something exceptional. Breakfast however was a very hit and miss affair. The first morning we were placed in a very chilly part of the garden as all the tables were full inside and within minutes of our food and drinks being served they were as cold as we were. The second morning we insisted on waiting for a table inside and had to wait twenty minutes. The chef is a big lover of the heat lamp and my husband gave up having the full english as the eggs were always dried up, as for my eggs benedict which i decided to have as a treat on the last morning, which consisted of soggy muffin (because the poached egg had been placed on it wet) hard poached egg and toasted benedict sauce, which instead of being a nice creamy yellow sauce was a dried brown glaze.
Overall an excellent hotel with fantastic staff let down by an "acclaimed chef " who is far from it. If you are a foodie this is not the place to stay.
- Official Description (provided by the hotel):
- Set in the heart of Guernsey's capital, St Peter Port, commanding amazing views across the harbour and neighbouring islands. Sea facing rooms with balcony, gourmet dining, luxurious spa and heated outdoor pool make this hotel a destination in itself on this charming island escape. Celebrating 150 years of hospitality in 2008, the hotel offers unrivaled levels of service and a full range of leisure and corporate facilities to the discerning traveller. ... more less
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- Also Known As:
- Old Government Hotel
- Hotel Old Government
- The Old Government House Hotel & Spa Guernsey, UK