We spent a huge amount of time researching hotels on the island for our romantic night away from our daughter, we also spent much time selecting a room. We booked the Hermes Suite almost 2 months in advance. On arrival at the hotel we were told that the Hermes Suite was not available after all as due to the heavy rain the previous night the room had flooded and therefore we were taken to the Centenary Suite, which was nowhere near as nice. We were disappointed with this as it was a special night away and so much time had been spent selecting the room but accepted what we were told about the Hermes Suite at face value. We went out for the evening and bumped into another couple who were staying at the hotel and told us how lovely their suite was, imagine our surprise when they told us they were staying in the Hermes Suite! They said that they had checked in a couple of nights before and were due to stay for another 2 nights, one of which was free. We were stunned. On checking out of the hotel we asked to speak to the manager. When we told her of our conversation with other guests the previous night she admitted that she had lied to us when we checked in. The other couple had initially checked into a suite which was leaking and when they complained they were moved into the Hermes Suite. The hotel had decided to lie to us as they did not want it to look as if they had 'preferred the other couple', they reduced the £325 rate by £100. We later spoke to the senior manager who said how sorry they were and again confirmed that they had lied to us for the reasons outined above. We were both stunned and shocked by what we were being told. It was clear to us that the other couple had been given preferential treatment as they were staying for longer than us and yes they did prefer their money. This hotel is meant to be the best on the island but quite frankly the way in which we were treated was simply appalling and said a great deal about the integrity of the hotel. We were lied to by 3 people about this and we now know why there were 5 people in reception watching us when we checked in. The hotel took a gamble on us not bumping into the couple in the Hermes Suite and the gamble didn't pay off. Had we been told the truth we would have accepted this, although we would have been disappointed.
We would never recommend this hotel to fellow travellers, apart from the events above, the bathroom was in desperate need of a refurbishment, the air conditioning did not work, there wasn't a fridge in the room and although there was a huge TV in the room the remote control did not work from the bed! The pool was not in use either.
The hotel generally was quite twee and a bit tired.
Guernsey is a beautiful place and should we return there are plenty of other reputable hotels to stay.
- Official Description (provided by the hotel):
- Set in the heart of Guernsey's capital, St Peter Port, commanding amazing views across the harbour and neighbouring islands. Sea facing rooms with balcony, gourmet dining, luxurious spa and heated outdoor pool make this hotel a destination in itself on this charming island escape. Celebrating 150 years of hospitality in 2008, the hotel offers unrivaled levels of service and a full range of leisure and corporate facilities to the discerning traveller. ... more less
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- Also Known As:
- Old Government Hotel
- Hotel Old Government
- The Old Government House Hotel & Spa Guernsey, UK