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“Friendly and polite”

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Best Western Hotel De Havelet
Ranked #1 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed 14 July 2013

We visited the De Havelet in June of this year. The location at the top of a rather steep hill was not perfect but without the climb there wouldn't have been the lovely view over the Port, and we could have made use of the hotel shuttle service had we wished.
The room we had was quite adequate for our needs and close to the leisure facilities .It was a was well and show interest in ,and help with guests plans for the day .
We ate dinner in the restaurant and were pleasantly surprised at the quality of the food ,so much so that instead of sampling the fare at local restaurants as we normally do ,we dined at the hotel most evenings,
The fixed price dinner which included a bottle of good house wine was at £50 for two excellent value.
All this coupled with a team who were invariably friendly and polite made our weeks holiday most pleasurable.

  • Stayed: June 2013, travelled as a couple
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1  Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 15 July 2013

Thank you for taking the time to share your holiday experience at BEST WESTERN Hotel de Havelet. I am glad to hear that you enjoyed your stay with us and you found the room comfortable. I’m also pleased to hear that you have enjoyed all the facilities in the hotel and the meals offered in our restaurants. I have passed your comments onto all the staff and we look forward to welcoming you back in the near future.

Kind Regards



Gennaro Festivo
General Manager

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583 - 589 of 865 reviews

Reviewed 13 July 2013

We have visited Guernsey for many years, sometimes twice a year, and stayed in a variety of hotels and self catering. I have never considered this hotel before nor even seen it as it is tucked away at one end of St Peter Port but it was highly rated on Trip Advisor so thought we would try it. What a great find - it was excellent value for money and I will definitely stay there again. It is up a steep hill from the town and is a quiet road but is only about a 10/15 minute walk from town and has its own car park which is a big plus as parking in the town can be difficult. The staff were excellent - they were very friendly and genuinely wanted to do what they could to ensure you enjoyed your stay. The manager was always around talking to guests and has clearly set high standards at the hotel. Two good restaurants and a bar menu so plenty of choice and excellent breakfasts. There is a great little leisure area of heated indoor pool, sauna, Jacuzzi, shower and changing rooms and a small garden for relaxing or sunbathing which is sheltered from the wind - plenty of towels and swimming goggles available. Bedroom was a good size and kept clean daily - it had tea/coffee, trouser press, iron and a little sun room - no air con but plenty of air via the sun room. Free wifi everywhere was very useful. This is listed as a 3 star hotel but it is much more than that.

  • Stayed: July 2013, travelled with friends
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Thank Nigel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 15 July 2013

I am very happy to read that you have enjoyed your stay with us and enjoyed all the facilities which we offer. It is a pleasure to know that after trying many establishments you have found us. I have passed your kind comments onto all the staff and we all look forward to welcoming you back in the future to BEST WESTERN Hotel de Havelet.

Kind Regards,

Gennaro Festivo
General Manager

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Reviewed 12 July 2013

We are local to Guernsey and chose the Hotel because of the warm welcome and exceptional staff that the hotel has. We regularly visit for food and drinks and are always greeted like friends. Genero is a first class general manager and attended to our every wish for our wedding reception and stay. Our Wedding Reception was held outside on the terrace with exceptional views and an informal ambiance which is excatly what we wanted. We were helped by the weather however the day was just fabulous and the Management and Staff are amazing. We cannot recommend the Hotel and its staff enough to anyone for either a stay or a function at this Hotel - you will not be disappointed. The food was amazing, the service outstanding and the whole day was an absolute joy. No other word for it exceptional.

Room Tip: Every room is beautifully decorated, exceptionally clean and has all the amenities you could wish fo...
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  • Stayed: July 2013, travelled as a couple
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1  Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 13 July 2013

Thank you for taking the time to leave such a wonderful review. Firstly, let me thank for choosing BEST WESTERN Hotel de Havelet for your wedding venue. It was a pleasure to be of your service on this special occasion and I am pleased to read that you have had a wonderful day and we could make it a memorable one. I have passed your kind comments on to the team.
Thank you once again for your review and we all look forward to welcoming you back to BEST WESTERN Hotel de Havelet in the near future.

Kind regards

Gennaro Festivo
General Manager

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Reviewed 8 July 2013

a large group of friends (24) of us spent 3/4 nights at this hotel. the rooms are comfortable clean and have everything you need including free wi-fi. the restaurant has the most amazing views, is relaxing while serving excellent food, at reasonable prices.
But the STAFF are amongst the best i have ever encountered. friendly, helpful, nothing was too much trouble.
if you are going to Guernsey, and this hotel falls within your price bracket,i recommend you stay here.

  • Stayed: July 2013, travelled with friends
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Thank Keith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 10 July 2013

Thank you very much for your kind review and it was our pleasure to welcome you to Guernsey and BEST WESTERN Hotel De Havelet. I am very pleased that your friends and yourself have enjoyed the facilities and food provided in the hotel and I have passed your kind comments onto our staff and we all look forward to welcoming you back in the near future.

Kind Regards



Gennaro Festivo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

Words really aren't enough to describe how great this hotel is, true, it's up a steep hill, but the views over the harbour are worth it. the staff are exceptional, very attentive, polite and knowledgeable. The food was fantastic, a great deal on the set menu for 2 people, three courses and a bottle of house wine for £45, there was also a great selection of other foods and for informal dining, there was a bar menu. the hotel has a courtesy bus to the town which was handy and ran at regular times. They even had a free round the island trip on Tuesday and Thursday afternoons, an extra added bonus. I cannot express how truly wonderful the staff are at this hotel, words really cannot convey how great they all made our holiday and we hope to return as soon an we possibly can

Room Tip: rooms to the front and right side as you are facing the hotel have the better views although no room...
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  • Stayed: June 2013, travelled as a couple
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Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 8 July 2013

Wow what a great review, thank you very much for taking the time to write such a great review. I am so happy to read that you have enjoyed the island tour, food and service in our restaurants, I have passed your kind comments onto all the staff and we all at BEST WESTERN Hotel de Havelet are looking forward to welcoming you back
Kind Regards

Gennaro Festivo
General Manager

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Reviewed 6 July 2013

We would like to thank the staff , and the manager for making our holiday a wonderful experience!
We returned to Guernsey for a holiday after living in Spain for 10 years, we truly felt at home ,the staff are always so welcoming and cheerful, and always smiling! The food in all the restaurants was superb, in fact we ate there most nights. We would definitely stay at the Havelet again! My husband especially enjoyed his night caps in the old gits corner in the saddle bar! Don't ever change!! Kay and Helmut Fischer. June 2013

  • Stayed: June 2013, travelled on business
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Thank Kay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 10 July 2013

Thank you for taking the time to write such a wonderful review. I am very happy to read that you had a ‘wonderful experience’ with us and I have passed your kind comments onto all the staff and the old gits and we all look forward to welcoming you back in the future to BEST WESTERN Hotel de Havelet.

Kind Regards,

Gennaro Festivo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2013

We stayed here for a week and decided to upgrade to a superior room which was well worth the extra.We had a super king sized bed,fluffy dressing gowns and slippers as well as a fridge and well appointed bath room.The service throughout was excellent which reflects a very 'hands on' approach to management and what appears to be a very happy team.Feed back was actively sought at regular intervals during our stay.The food was well presented,varied,plentiful and good value for money which is borne out by the number of non residents useing the dining rooms.Sometimes good food can be let down by poor restaurant service in our experience but in this case the restaurant staff were approachable,courteous and professional at all times.The room was kept spotlessly clean and reception staff courteous and helpful. We too very much enjoyed the complimentary tour of the island which was very informative .We look forward to a return visit.

Room Tip: Worth upgrade to a superior room
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  • Stayed: June 2013, travelled as a couple
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Thank brownlow128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this reviewResponded 3 July 2013

Thank you for taking the time to write such a wonderful review on Tripadvisor. I am very pleased to read that you have found our guest facilities and hotel ground welcoming and enjoyable. I am also pleased you enjoyed the food in our restaurant. Our staff is always willing to go above and beyond and I am pleased that we left a positive impression with you. I have passed on your kind comments to the team, and would like thank you once again for your wonderful review and recommendation and we look forward to welcoming you back to BEST WESTERN Hotel de Havelet in the future.

Kind Regards

Gennaro Festivo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotel De Havelet

Address: Havelet, St Peter Port GY1 1BA
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Romantic Hotel in St Peter Port
#1 Business Hotel in St Peter Port
Price Range: £68 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel De Havelet 3*
Number of rooms: 34
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Also Known As:
Best Western De Havelet
Best Western St Peter Port
St Peter Port Best Western
Best Western Hotel De Havelet Guernsey, UK

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