I have hesitated to write about the Dunchoille as there were both positives and negatives. On the plus side, we were warmly welcomed and assisted with our baggage. Staff also suggested a Chinese restaurant which would deliver a takeaway meal, and let us use the dining room to eat it.
My bedroom was clean and the bed comfortable.
On the negative side, much more attention needs to be given to maintenance and overall quality control. The toilet could not be flushed on the day I arrived (Sunday) and when I found someone to report it to (not easy) all that was done was to put a piece of wire somewhere in a vain attempt to fix it.. When I reported a fuller list of faults on Monday, including the non-flushing toilet, towel rail off wall, light globes not working, I was told it was the fault of previous occupants for not reporting. Surely the cleaner would have noticed these faults; if she did not try to flush the toilet as part of thorough cleaning between guests then there is a problem. All these faults were fixed on the Monday, which I appreciated.
The breakfasts appeared acceptable, though not offering the full range of food mentioned on this site, e.g. omelets are now not available. However, it is notable that all three of us were unwell for a day during our trip. I mention this because of the quite shocking discovery of a piece of wire in a friend's scrambled eggs. He reported it to the waitress, asked her to inform the cook, but he never received an apology or explanation from management as to how such a thing could happen. We did wonder whether the kitchen was spotless.
It was often hard to find staff to assist with problems such as non-functioning equipment. We met another guest whose key to the front door would not work when she returned at 8 pm. There was no way for her to find a staff member; she ended up having to bang on various windows till a startled fellow-guest in his dressing-gown was alerted and came down to assist.
Be aware, if you do not have a vehicle, that if for some reason there are no buses due to a widespread diversion such as occurred when we were there, it can be a long walk anywhere if you have any kind of disability. This should not be a problem for most people, but I had a recent foot injury and we ended up having to get more taxis than we had planned.
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- Also Known As:
- Dunchoille Guernsey, UK