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“Nice Hotel Overall”

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Fermain Valley Hotel
Ranked #6 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed 21 September 2011

Stayed here recently for our Honeymoon. Friendly Staff and well presented hotel. Lovely View down to the bay and it is possible to see the lights of Jersey at night.
Rooms clean and well presented, but were a bit hot and stuffy.
We ate in the resturant one night: Set menu for £25 head. this was nice but nothing special and we ate eleswhere for the rest of our stay.
Only other comment is that the hotel is under flight path to the airport: we were surprised how many planes came over. This was not a problem at night.

  • Stayed: September 2011, travelled as a couple
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Thank Poppydog2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded 27 September 2011

Dear Tom R
Congratulations once again on your wedding! Thanks for leaving a kind review about Fermain Valley. Generally you can hear the planes on the majority of Guernsey being such a small island, part of the charm but thankfully no planes fly in during the night!
Hope you do come back for your first wedding anniversary, there’s a chilled bottle of champagne waiting for you!
Greg C Henry – General Manager

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615 - 621 of 754 reviews

Reviewed 20 September 2011

We stayed at the Fermain Valley Hotel in Guernsey for 3 nights from 31st August.

We stayed in a Gold Room on a Bed and Breakfast Tariff and had one evening meal at the hotel.

We had a good experience at the hotel; staff are helpful and friendly, the breakfast is excellent, the rooms are well appointed, though smaller than they appear on the illustrations and the evening meals are worth a try.

The hotel is currently upgrading the formal restuarant, (due to be completed in September), but the Brasserie is good too, though the bar area is a little cramped and informal.

  • Stayed: September 2011, travelled as a couple
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Thank ScootNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded 27 September 2011

Dear ScootNottingham
Thanks for taking the time to write such a lovely review. The Gold rooms are my favourite because of the balcony but our Platinum rooms are our largest with fantastic sea views. The old formal restaurant will be open in October and will certainly ease the small bar and lounge area by the Valley Restaurant. Thank you once again and we hope to see you again. Greg C Henry – General Manager

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Reviewed 12 September 2011

We stayed in the gold garden view rooms in The Venue which is a short walk from the actual hotel, however it is an easy walk through beautiful gardens. The rooms had fabulous views and were extremely comfortable with seating areas. The fudge and sherry were a nice touch. The water pressure ensured an excellent shower and all amenties were provided. Tea and coffee in abundance and water was provided in the fridge. We ate in the brasserie as a meal was included in our package and we found the menu to be excelent value and can recommend the house wines which were extremely reasonable at £15.50 per bottle. We thought the meal was as good if not better than Le Nautique where we ate on our first night. The views from the terrace are lovely and there is plenty of outside seating. The pool was lovely and although i didn't use, it was being enjoyed by others. The staff were extremely helpful and the hotel provides a shuttle service to town and the airport which is a real bonus and great as we were a party of 6, so would have needed 2 cabs. Would recommend this hotel to any age group and will certainly be back.

  • Stayed: September 2011, travelled with friends
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Thank Mandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded 27 September 2011

Dear Mandy M
Yippee! What a wonderful review you have really made our day worthwhile. Our shuttle service to and from the airport as well as into St Peter Port is great and totally free. Thank you for your recommendation and we look forward to welcoming you back to Fermain Valley. Greg C Henry – General Manager

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Reviewed 5 September 2011

We were booked into stay for a long weekend at the Fermain Valley Hotel to celebrate my partners Birthday.I had booked and paid the extra premium for a Platinum room the best type of room the hotel had to offer according to the brochure and website.
However on arrival after showing our paperwork that quite clearly showed that I had booked and paid for a Platinum room we were taken to a gold room. The only reason we found out it was a gold room was when a member of staff accidently told us. When we spoke to reception to ask to be moved to what I had paid for I was met with a negative resposnse.There were no platinum rooms available for the duration of our trip except for the first night! The way the duty manager dealt with our complaint was terrible. In the end we had to sort out alternative accomodation our selves. We ended up staying at the OGH and had an amazing time. Hence lucky escape! Also the brochure the hotel sent me in June this year is clearly out of date as it advertises Christophes there fine dining restaurant which apparantly closed 18 months ago!

  • Stayed: September 2011, travelled as a couple
    • Service
3  Thank Kaz22Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2011

We left home at 1.30 am in order to catch the 6.30 ferry from Weymouth. We arrived very tired and had just missed breakfast. The kind lady in reception took us in hand and led us out to a table on the sunny terrace. Here she handed us over to a lovely young man who arranged for the restaurant staff to give us coffee and sandwiches, which arrived very quickly and beautifully served. This set the high standard of quality service that we received throughout our 5 day stay in this lovely hotel. All the staff went out of their way to assist us in every way and always with a smile. Our room was nicely furnished and clean. I must also mention the excellent tea and coffee making facility in our room (lovely biscuits), it was so nice to come back in the afternoon after a day out, relax and have a nice cup of tea in our room on the balcony looking out over the lovely view of the valley and the sea. The breakfast was very good with a cold buffet of cereals, fruit etc, and a cooked breakfast taken to your order. You may have to wait a few minutes for the cooked breakfast, which you order to your choice, but it is well worth the small wait as it is all cooked freshly to your order. We were always out in the evening so unfortunately we did not try the restaurant for dinner. I would like to say thank you to all the staff for making our stay a very happy one and if we ever come back to Guernsey I would definitely stay at this lovely hotel.

  • Stayed: August 2011, travelled as a couple
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2  Thank Julia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded 27 September 2011

Dear Juilia D
It's reviews like this that makes all our hard word enjoyable. As General Manager I was thrilled to read that the team went the extra mile on your arrival with sandwiches and coffee. Thank you for sharing your experience and we look forward to seeing you again. Greg C Henry - General Manager

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Reviewed 25 August 2011

very pleasant area - good location for all trips around the island
clean large room with king size bed (very comfortable) - big bathroom
excellent services : client are real GUESTS - all the reception staff is very professionnal
good restaurant

Room Tip: room with space and view to the gardens +++ 1st floor
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  • Stayed: July 2011, travelled as a couple
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2  Thank chnaF2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded 27 September 2011

Dear chnaF2011
It's very much appreciated that you have taken the time and effort to review Fermain Valley. The hotel is indeed not only in a great location but perfect as a base to explore the island. The reception team are great and they are elated that they had a mention. We all hope to see you again soon. Greg C Henry

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Reviewed 25 August 2011

We stayed for four nights to celebrate my parents ruby wedding. The rooms were nice, both with a balcony overlooking the valley. Some nice touches in room such as sherry (it had been watered down however) and fudge. Good level of house keeping and turn down service. My parents used the cinema in the hotel and said it was very good. Breakfast on first 3 days was excellent, nice cold buffet and good cooked breakfast. The Sunday they were obviously a bit busier and the quality of the cooked breakfast was very poor, eggs like rubber, overcooked black pudding etc.

The major let down of the hotel was the evening meal we had on the Saturday night. Both service and food was so below the standard of everything else in this hotel. The service staff were pleasant but pretty clueless. The food was obviously cooked by a chef with a more imagination than talent. My starter of Celeriac remoulade was presented well but tasteless. No seasonaing in it, a clearly bought-in curry sauce sourrounding it too. My main course of Duck was similar, bought in jus, served with a soggy pile of crisps (or sarladaise potatoes as they call them). My parents 'roast rack of suckling pig' was a small pork chop (which the waiter thought was beef).

The hotel is lovely but do yourself a favour and go elsewhere to eat.

Room Tip: Ask for a balcony
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  • Stayed: August 2011, travelled with family
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2  Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded 27 September 2011

Dear ScotlandTraveler01
Thank you for your review and comments. We always appreciate negative comments as well as praise and it is from this that we review and improve our products and service.
I was troubled to read your comments regarding food and certain aspects of your stay. I must stress that the COMPLIMENTARY sherry in the bedrooms is NOT watered down and I take exceptional distaste to you making such a liable comment. Although you enjoyed breakfast for the first three days we obliviously were not on the ball for the Sunday breakfast and I am sorry that this was not our usual standard. Sorry that we did not meet your expectations regarding dinner, again I will stress that our jus and sauces are not purchased and are all home made. I have brought these comments to my Exec Head Chef and please be assured that lack of seasoning will not recur. Once again my humble apologies. Greg C Henry – General Manager

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Additional Information about Fermain Valley Hotel

Address: Fermain Lane, St Peter Port GY1 1ZZ
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in St Peter Port
#4 Romantic Hotel in St Peter Port
#4 Luxury Hotel in St Peter Port
#7 Business Hotel in St Peter Port
Price Range: £99 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fermain Valley Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more   less 
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Also Known As:
Hotel Fermain Valley
Fermain Valley Hotel Guernsey, UK

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