Anyone who's read reviews of this hotel recently will definitely experience a feeling of "deja vu" reading mine.
Firstly, I can only endorse all the positive remarks made already about the hotel's magnificent location; idyllic views of Fermain Bay from our Gold room with balcony. We've been regular visitors to Guernsey for nearly 20 years but this was our first stay at this hotel. One of the highlights of this visit was the delightful stroll down to the beach, and the excellence of the food on offer at the Beach cafe cannot be overstated.
However, a recurring lament in recent Tripadvisor reviews has been about the non-functioning fridges in bedrooms. As a fridge is one of the facilities specifically mentioned on the hotel's website room descriptions, we thought just one or two guests must have been unlucky. We love to enjoy a cold drink on our balcony, especially when the view is as good as this one. Sadly we found that drinks placed in our room's fridge tasted, if anything, warmer when we took them out. Upon reporting this at reception we were told that ALL the fridges had started to break down within recent weeks, and that new ones had been ordered for each room.
I would be very interested to know if future visitors enjoy a brand new, fully functioning fridge in their rooms at Fermain Valley? Reception did say that, any time we required chilled water (which is provided free of charge in rooms each day) we should ring down to the bar, and some would be sent up (also complimentary). Not quite the same as being able to help yourself from a fridge conveniently close to hand. I think that, at the very least, the hotel's publicity should not be mentioning room fridges until the new ones are in place.
Ineffective bathroom fans have also featured in several reviews; without our asking for one, we were given an explanation of this when shown to our room on arrival. The fans are apparently special, noiseless models which operate continuously, so do not demist the room as rapidly as conventional types. The extractor fan was certainly not an issue for us!
Staff were generally friendly and helpful but the quality of breakfast varied and, at the one dinner we ate here, a sauce was served with my steak which wasn't on the menu and wasn't to my liking!
Finally, the courtesy bus doesn't seem to run to scheduled times; you have to ask if it's available when you want it. The only day that we'd have liked to use it to get to St Peter Port and back, it was too busy with airport runs, so we used the regular bus service instead.
I doubt if we'll be returning to the Fermain Valley Hotel.
- Official Description (provided by the hotel):
- Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com, Agoda, LateRooms, Ebookers and Evoline ltd so you can book your Fermain Valley Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Fermain Valley
- Fermain Valley Hotel Guernsey, UK