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“Late summer chill out”

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Fermain Valley Hotel
Ranked #4 of 19 Hotels in St Peter Port
Certificate of Excellence
Accrington, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Late summer chill out”
Reviewed 16 September 2013

From the moment we were picked up from the airport to the moment they dropped us off again the whole experence was faultless. The initial welcome together with all the friendly staff made this short break one not to forget. The room was perfect and the food excelent. We enjoyed the very warm pool but we did miss not having a jacuzzi especially when there was ample room next to the pool. After a days walking it would have been very pleasent to sit and relax in a jacuzzi. The private cinema was a great experence as we picked our own film and we had the cinema to ourselves. Our room had a great view and we did not hear any noise at all, the complementary sherry was a nice touch. We then moved onto their sister hotel on Alderney and found the standard of this matched the Fermain Valley hotel. Overall a very good few days away.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 29 November 2013
Dear Michael H

A belated thank you for your comments on Trip Advisor
I am pleased that you enjoyed both hotels in both islands it is a really lovely way to unwind and relax.
We did have a jacuzzi but for some reason and even i cannot remember we removed it!
this may be a thing for us to consider for the future
Our Cinema is a great place to enjoy a movie do come back agian and enjoy another Chill out
best regards

Robert Steen
General Manager
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Rating summary
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Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Fordingbridge, United Kingdom
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 15 September 2013

We've just returned from another stay at the Fermain Valley Hotel following our last visit in April. This time my 90 yr old Mum came with us. It's always a bit nerve wracking to recommend a hotel to someone but the Fermain Valley Hotel didn't let us down. She had a wonderful time and so did we, thanks to Robert (Manager) and his professional staff. The hotel is immaculate which included our room which was its usual high standard. Robes, slippers, quality bathroom essentials, excellent cleaning and the nightly "turn down" service adds to the extra feeling of care.
We ate in the restaurant a couple of nights where the quality of food was to a very high standard. Breakfasts were huge and covered every choice possible.
The Rock Garden is a bar which caters for younger guests and is very on trend - the staff here were really friendly and offered great hospitality when we wandered in to have a look around.
The grounds are immaculately tended and are lovely to wander around. The planting is well thought out and the lower garden leads down to a path to the beautiful Fermain Bay.
Overall we had a wonderful stay and hope to return again in the future.

Room Tip: Balcony rooms in warmer months are a lovely with a view down the valley to the sea
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank NewForestLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 29 November 2013
Hello New Forest Life,
I cannot believe so long has passed without a reply from me!
we are almost ready to put up teh Christmas decorations !
yes it was lovely to see you again with Mum and I am pleased to read that you all enjoyed your stay with us
it is always great to welcome people back to my Lovely Hotel and Island. When you are ready to come back, let me know and we can do all teh booking for you

best regards,

Robert
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Bristol, United Kingdom
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 September 2013

My wife and I met on Guernsey 32 years ago and got married not long after with 31 years of bliss. To celebrate we decided to return to Guernsey and made a superb decision to go to the Fermain Valley hotel. We had an excellent room with balcony and were treate like royalty by the staff. The meals were excellent and i would thoroughly rcommend this hotel for whatever reason to go to Guernsey.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
Thank John I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 29 November 2013
Dear John L
sorry it has taken such a long time to reply, Yes I am glad that you both had a lovely time here with us to celebrate your anniversary please do not leave it too long for your next visit it would be great to see you both again
Kind regards

Robert
General Manager
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Cheshireset
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 September 2013

This is a great hotel in a great location although for anyone with mobility issues, it may be worth checking your needs with the hotel. It is halfway down a steepish hill which goes down to a lovely cove and car parking next to the hotel is fairly limited - especially at weekends - and additional spaces are at the top of the hill next to the Garden Rooms, albeit it through lovely gardens. There are steps down to the restaurant too. The Platinum Room we had was very spacious with a view down the valley to the sea and the rooms in the old part of the building still retain some of their character from years past. Every need is catered for and the food was good - although there is room for improvement - we had one meal which didn't live up to expectations (Duck was a bit "chewy"!). Good breakfast buffet. There is a courtesy bus which can ferry guests to and from the hotel to various locations of their choice. There is also a lift to both floors with steps where the new and the old buildings come together. There is a spacious split level verandah with ample tables and chairs and the views are beautiful. The staff are friendly and courteous and everything was what one would expect from a 4star hotel. Hope to go back some time.

Room Tip: Sea view rooms are best (some have balconies). Garden rooms are about 50 metres away from main hotel...
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  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
Thank SusieSeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 1 October 2013
Dear SusieSeb,

Thank you for your fantastic review, it is wonderful for my staff and I to hear such positive feedback. I am pleased to read that you liked your room and enjoyed the food, (I will pass your comments onto the kitchen as we always strive towards excellence and appreciate honest feedback). I am also pleased that you took advantage of the courtesy bus and enjoyed the views from the terrace. We look forward to welcoming you back to the Fermain Valley Hotel in the very near future.
With warm regards,
Robert
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Nottingham England
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 September 2013

We stayed at the Fermain Valley for 10 nights. We only booked B&B because we like to try different restaurants in the area but the food and service was so good we ate there every night except one. The staff are very welcoming and nothing seemed to be too much trouble. My wife must have gluten-free food and they were fully aware of her needs and the gf choice was better than most restaurants we visit. We had a silver room (10) and had a good view of the valley and the sea beyond. It was spacious and fresh fruit was provided every day. The lounges were not used by most guests so we really relaxed there. I know some people don't like wedding parties (me for one) but we had no issues with wedding guests here at all. If we go back to Guernsey we will have no hesitation in staying here again.

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Skell_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 1 October 2013
Dear Skell_8,

Thank you so much for your wonderful comments about Fermain Valley Hotel, I have passed them onto the team and they are delighted to hear such lovely feedback. I was very pleased to read that you found the food excellent and that our gluten free choices were enjoyed by your wife. It will be a pleasure to welcome you both back in the future, we look forward to seeing you again soon.
With warm regards,

Robert
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Reading, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2013

The perfect start to our holiday in Guernsey, restful and relaxing with excellent service. Staff welcoming, friendly and helpful. Food excellent and not over priced considering the quality and presentation - compliments to the Chef and team! Home from home hotel 'lounges' were perfect to sit in and relax at any time of day. The terrace was a great place to eat or just sit with a coffee and while away the time. Views from the main hotel bedrooms and those facing the gardens in 'The Venue' are stunning. Our room in The Venue was quite small, overlooked the side of the hotel and another building. It is quite expensive but guess you pay for the location and service. We didn't mind the walk from The Venue to the main hotel as the gardens are beautiful and therapeutic! If you don't want to walk then book a room in the main hotel but you will have to pay more.

Room Tip: Rooms in the main hotel are more convenient for ease of access to hotel facilities
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Gertrude57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 1 October 2013
Dear Gertrude57,

How lovely to read your comments about Fermain Valley Hotel, thank you. I was particularly pleased to read that you found my staff welcoming, friendly and helpful, that you enjoyed the walk through the gardens and whiled away the time on the terraces. I have passed on your comments to the chef and his team and all my staff are delighted to hear your comments. We look forward to welcoming you back to the hotel in the future.
Best regards,

Robert

Skell_8
“Superb Hotel”
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BEDFORD
Level Contributor
127 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 6 September 2013

Fermain Valley Hotel? Excellent service. Excellent restaurants. There are however buts. The photos on most sites show the main hotel with balconies looking down the valley to the sea. However, the hotel is in two parts and the "garden rooms" part is not attached to the bit in the photos, but is quite a steep walk up the hill from the main hotel. The "Garden Rooms" bit is also known as "The Venue", where parties, wedding and the like use the function rooms. We didn't find these to be particularly noisy in our second room, but we were initially put in a room, not overlooking any gardens or sea, but a car park, with a main road beyond. The car park was the place of choice for wedding guests to smoke cigarettes, laugh and chat. Until the event finished and traffic on the main road lessened, there was no chance of sleep. I took this up with the receptionist and I'm pleased to report that she managed to find us another room, overlooking the gardens which was not only much quieter, but also much larger.
While on the subject of rest, prospective visitors should be made aware that the hotel is almost in line with the runway at Guernsey Airport. From about 7.30am to 9.00pm there are aircraft taking off or landing pretty much over the hotel. We were woken every day by the 1st flight arriving, so maybe earplugs would be an item worth packing.
So that's the negatives out of the way! The pluses are everything else! Friendly and efficient staff, most of whom seemed to be of Latvian origin. Good food. Clean modern rooms.
The hotel is on a hill. A steep hill! If you aren't fit, or suffer from mobility problems, you will have difficulty getting around. The beach, down the road from the hotel, is hard work, particularly the return journey. One of the staff said to me, possibly as a joke, that he gets a taxi there if he wants to go. There is however a cafe at the beach to replenish calories before the return hike back.
Not been to Guernsey before? The roads aren't like any I have experienced anywhere else in the world! They are narrow, really narrow! The island's 35mph speed limit is in many place too high! You regularly are confronted by lorries or buses heading straight at you, necessitating a diversion onto the footpath, or even reversing back a considerable distance to a wider spot or someone's driveway. Hire car are emblazoned with a large H on the front and rear, so at least the locals are aware that you are not used to the local conditions. Last but not least, if you venture off the "main roads", the lanes are single track with stone walls bordering the tarmac.
Would I stay there again? Hell yes!

Room Tip: Make sure it doesn't overlook the car park at "The Venue". Room 43 is particularly nic...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Banupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Fermain Valley Hotel, responded to this review, 1 October 2013
Dear Banupa,
Thank you for your comments on Trip Advisor.
I was pleased to read that the restaurants and service were excellent. Some of our rooms are located in The Venue, which is a short walk through the gardens from the main hotel. The next time you stay with us, I would recommend a Gold room in the hotel. Although slightly more expensive, as you mention, these rooms have balconies overlooking the wonderful Fermain Bay. I think that as an Islander, I tend not to hear the planes any more, but the early flight does provide the Island with our post and newspapers. Thank you very much for your kind words about my staff, we were delighted to hear such positive feedback. Please let me know when you wish to return to Fermain Valley Hotel, I shall try to ensure room 43 is available for you, but would also recommend the balcony rooms here in the main building.
Best regards,
Robert
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Additional Information about Fermain Valley Hotel

Property: Fermain Valley Hotel
Address: Fermain Lane, St Peter Port GY1 1ZZ
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in St Peter Port
#4 Family Hotel in St Peter Port
#4 Romantic Hotel in St Peter Port
#7 Business Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fermain Valley Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more   less 
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Also Known As:
Hotel Fermain Valley
Fermain Valley Hotel Guernsey, UK

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