The Fermain valley hotel is in a beautiful location, but is let down by poor service and distinctly unfriendly attitude on the part of the reception staff in particular. The reception staff never smiled, and never went out of their way to be helpful and welcoming.
The owners of this hotel need to understand that no amount of luxury will compensate for a surly and unhelpful attitude on the part of the staff.
- Official Description (provided by the hotel):
- Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more less
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- Also Known As:
- Hotel Fermain Valley
- Fermain Valley Hotel Guernsey, UK