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“Relaxing and comfortable with good service in a great location”

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Fermain Valley Hotel
Ranked #4 of 19 Hotels in St Peter Port
Certificate of Excellence
Tewkesbury
1 review
“Relaxing and comfortable with good service in a great location”
Reviewed 29 April 2010

A really picturesque location with wonderful sea views. Food was great and all the staff were friendly and helpful.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aquiney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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708 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (262)
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English first
essex
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 April 2010

We have just returned from spending a few relaxing days at the this 4 star hotel. The room, facilities and above all, the location is excellent.
However on the first night we arrived fairly tired from travelling all day we decided to have dinner in the Brasserie and booked a table for 8.00pm midweek. On entering the Brasseris there were only 3 other couples seated so thought we would be served reasonably quickly. However, we had to ask for a jug of water 3 times, the wine menu 2 or 3 times and although our starter arrived after 25 minutes (minus the wine and water still at this stage) our main meal took another hour!!

We gave the Brasserie another chance and booked in again only to find the service the same. Also the staff in the evening seemed totally untrained and unable to execute the simplist orders. It was not all that relaxing either as all the time cutlery would be dropped on the stone floor.

It is a shame as this is a lovely hotel and has obviously had a lot of money spent on it, but falls down on the lack of service in the Brasserie. This is seems to be the poor relation to the main restaurant and it showed.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valerieEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelCP, General Manager at Fermain Valley Hotel, responded to this review, 14 April 2010
Dear Guest,

Thank you for your recent review. I am happy to hear you had a comfortable stay with us, though am sorry to hear about the service in the Brasserie. All the staff are on a continuous training programme, and I will take your experience to enhance more training requirements within this area.
We hope to welcome you back to Guernsey once again in the future.

Kind Regards

Michael Conrad-Pickles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 March 2010

Went to the Fermain Valley for a special birthday, and it didn't disappoint. It was a bit pricey, and perhaps the gold room with sea view could have been a big larger considering the price, but you do have the rest of the hotel at your disposal so it's not as if you're caged in. The different lounges were very nice places to be, as was the library (with a wide selection of different books - including lots of cookbooks, just up my street!). Food was pretty good, and that's coming from a devoted foodie. Had the gourmand menu on the Saturday night in the Palm Court, and although it didn't quite match up to the one I'd had a Rick Stein's seafood restaurant the week before, it was pretty special.

Grounds were lovely, and I did make the short walk down to the beach and back which was peaceful if pebbley, even in a blustery March. Looked like a very nice cafe down there too, not that I had a chance to try it.. It's a bit of steep climb back up to the hotel though. Never managed to make it to the Cinema unfortunately, but I was in the pool every day, and never saw anyone else in there except my partner - bliss.

Overall the stay was very relaxing, staff were attentive but not overbearing, and accommodating when my partner didn't feel so great. I'd be more than happy to go back, and to recommend it to others.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richpb7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelCP, General Manager at Fermain Valley Hotel, responded to this review, 7 April 2010
Dear Guest,

Thank you very much for your kind review, the team will be delighted with your comments. We look forward to welcoming you back to Fermain Valley in the future

Kind Regards

Michael Conrad-Pickles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sussex
1 review
Reviewed 21 March 2010

We stayed here for my birthday and I have to say we loved every moment of it. The hotel is lovely , this staff are attentive ,nothing is too much trouble .Everywhere in the hotel is clean and very well kept . I could go on but if you ever go to Guernsey I would definately suggest you look at the Fermain Valley hotel.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank george124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelCP, General Manager at Fermain Valley Hotel, responded to this review, 7 April 2010
Dear Guest,

Thank you for your kind review. We were very happy to hear that you enjoyed your stay with us. We very much look forward to welcoming you to Fermain Valley in the future

Kind Regards

Michael Conrad-Pickles
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 February 2010

I booked a two night break as a surprise for my partner's 50th birthday. It had been recommended to me by friends who live on Guernsey and are used to the finer things in life so I trusted their judgement - I was certainly not disappointed! The hotel is in a fantastic location at the head of a wooded valley leading to a picturesque bay, yet only a mile or so from St Peter Port (or around 40 minutes via the scenic cliff path). From the moment we were picked up by the hotel's courtesy car at the airport, we were treated by extremely friendly staff at all times - nothing was too much trouble - and we really appreciated being allowed to have our room from mid-morning on the day of arrival right through to late afternoon on the day we left rather than having to check out before lunch. We stayed in a Gold Room with balcony and sea view which was certainly well worth the extra cost. The room was pristine with a really comfortable bed, good tea making facilities and a much appreciated decanter of sherry - what a nice touch. The indoor swimming pool was larger than expected with a sauna nearby and spotless changing rooms. The highlight of the stay, however, was the "gourmand menu" dinner in the Palm Court restaurant. My partner and I have dined at The Fat Duck and other Michelin starred restaurants and we can honestly say that the cuisine was on a par with these - well done Christophe! Having stayed in a somewhat chilly January, we can only imagine what it would be like to sit out on our balcony on a balmy summer's evening overlooking the sparkling sea - we definitely plan to find out sometime!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WestSussexPiglet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelCP, General Manager at Fermain Valley Hotel, responded to this review, 8 February 2010
Dear Guest,

Thank you for your kind review and I was very glad to hear of your enjoayable stay. We look forward to welsoming you back to the Fermain Valley in the summer.

Kind Regards

Michael Conrad-Pickles
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herefordshire
Level Contributor
154 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 24 January 2010

We stayed here for a week and couldn't find fault with any aspect of the hotel. Before arriving they sent an e-mail offering courtesy transport to and from the airport (the manager drove us in his own car) and help with car hire etc....
The room ,14, was just as described, and was well maintained throughout our visit. As we both brought laptops etc... we found we were short of sockets and again we were immediately given an extension lead.
The lounges were cosy with log fire and a variety of newspapers and there is a very well equipped library and 2 computers for visitor use with high speed broadband,
The brasserie offered a very wide selection of dishes with huge portions at very reasonable prices. The staff also offered advice o local restaurants to add variety to our stay.
The swimming pool is small but well heated and there is a cinema where one can watch wide screen DVDs.
The locality is good for the cliff top walk and only minutes from St Peter Port by car.
All the staff are extremely helpful, courteous and cheerful .
We would definitely recoomend this high quality hotel

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martinside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelCP, General Manager at Fermain Valley Hotel, responded to this review, 27 January 2010
Dear Guest,

Thank you very much for your kind review. We were very happy to hear that you enjoyed your stay with us, and look forward to welcoming you back in the future

Kind Regards

Michael Conrad-Pickles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2010

We stayed at Fermain Valley in a quiet month, and found everything delightful about this hotel. Everything is there for what you wish for, well appointed lounges with a properly stocked library, two restaurants which we could not fault, warm swimming pool and stunning views down to the sea, on a clear day Jersey can be seen in the distance. The rooms are beautifully decorated, light and very clean. The staff are a pleasure, always smiling and very courteous. We came on the Free Flight package from Southampton, with Blue Islands, the hotels airline, which was a very good deal indeed.
Thankyou for a lovely holiday and we will be back very soon

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travellingharry54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelCP, General Manager at Fermain Valley Hotel, responded to this review, 27 January 2010
Dear Guest

Thank you for your kind review. We were very happy to hear that you enjoyed your stay and look forward to welcoming you back in the future

kind Regards

Michael Conrad-Pickles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fermain Valley Hotel

Property: Fermain Valley Hotel
Address: Fermain Lane, St Peter Port GY1 1ZZ
Region: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in St Peter Port
#4 Family Hotel in St Peter Port
#4 Romantic Hotel in St Peter Port
#7 Business Hotel in St Peter Port
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fermain Valley Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more   less 
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Also Known As:
Hotel Fermain Valley
Fermain Valley Hotel Guernsey, UK

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