Pretentious and overpriced - we stayed in Surf View, your luxury apartment - the shower didn't want to turn on and when it did it made an awful noise unless you used it on an almost cold setting, the carpet in the bedroom we were in was really filthy and sticky, a lot the cups and plates had been put in the cupboard dirty and the dishwasher was dirty with lots of remnants of old food in it, the bedroom door was faulty and hard to open which freaked me out when I first discovered I couldn't open it in a pitch black room in the middle of the night. There were hula hoops and peanuts left under the lounge table from the last visitors or maybe even the visitors before that? Most of the staff were really lovely and helpful apart from a couple of female waiting staff who clearly found us 'from the apartments' tedious and overly needy - needy in the fact that we sent the hot meals that were served cold back for reheating! God forbid! We spent in excess of £2000 (4 of us) for 3 nights, and felt quite peeved that we even felt the need to complain about anything. Our friends who had stayed on many previous occasions recommended this hotel to us and we all arrived with great expectations - 'no children's meals served after 7pm' - 'we prefer jacket and tie in the restaurant' blah blah blah - all rubbish - it seems you can turn up dressed in anything and you will be seated and served, kids sat happily devouring chips with their 'happy sized meals' - we felt mightily overdressed with our men looking smart but hot in jackets and ties - why didn't you warn us that you have down graded so we could have packed a lot less for our stay? Your strict rules are still in your room information - why don't you continue to stand by them? My husband and myself spent the Friday night in the Imperial hotel in Barnstaple (your sister hotel) it was fabulous there < we expected the same from Saunton Sands and were bitterly disappointed!
- Official Description (provided by the hotel):
- There is something truly special about the Saunton Sands Hotel. Set above Saunton's stunning three mile beach overlooking the natural wonder of the Braunton Burrows World Heritage Site, the Hotel's magnificent location gives us one of the most dramatic coastal views in the South West.There is far more to staying at Saunton Sands Hotel than what's outside. Inside you'll find first class accommodation and facilities, fantastic food and a quality of service you'd be hard pressed to find anywhere else.Whether your stay if for a winter break with a difference, summer holiday for all your family or a business trip we'll do everything we can to make your stay as memorable as the view. We look forward to welcoming you. ... more less
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- Also Known As:
- Saunton Sands Braunton
- Hotel Saunton Sands
- Saunton Sands Hotel Braunton, Devon